Shredding Your Hopes Of A Deposit

, , , , , | Working | February 24, 2017

(I made a deposit of $185 in my bank account on Friday night, using the night deposit box. It is now Tuesday, and the deposit has not been applied to my account. Due to overdraft protection, a check I have written is processed in spite of insufficient funds, so I now have a negative balance. I go to the bank several times a week to deposit checks I receive from my clients, so most of the tellers know me. I walk into the bank.)

Teller #1: “Hi! What can I do for you today?”

Me: “Well, I have a problem. I made a deposit on Friday in the deposit box, and the money is not in my account.”

Teller #1: “Okay, was it in an envelope?”

Me: “Yes, with a deposit slip from this checkbook.” *hands her my checkbook*

Teller #1: *looks up my account* “Okay, the good thing about banks is we keep records of everything. If it is here, we will find it.”

(She goes into the back, and several minutes later, a second teller approaches me.)

Teller #2: “How much was your deposit?”

Me: “$185.”

Teller #2: “And when did you make it?”

Me: “Friday night. You had already closed, and I think it might have been 6:30 or 7:00.”

Teller #2: *nods and goes back into the same room as the first teller*

Teller #3: “Hi, [My Name]! How are you today?”

Me: “Well, they are trying to find a deposit I made Friday, but other than that I’m fine.”

Teller #3: “Oh! Well, I’m sure they’ll find it.” *runs off to help them*

(A few minutes later…)

Teller # 1: “We’re going to take the deposit box out, and we’re still looking. Don’t stress about it. Everything will be fine.”

Me: “Okay.”

Teller #1: “We will find it. You know what? How about you sit down over there.” *points* “It’s better than you pacing and worrying here at the counter.”

Me: “Okay.” *sits*

(I wait for several minutes, watching people scurrying back and forth from the vault and listening to [Teller #2] and [Teller #3] trying to help other customers at the same time that they are looking for my deposit. Finally, [Teller #1] comes out to talk to me.)

Teller #1: “Okay. We have eliminated everything except the security camera and the shredder. We are going to go through both, but that will take a while. So, how about you give me more information about what we are looking for and go home, and we will let you know.”

(A little over an hour after I got home, I got a phone call, but I didn’t answer it in time. Soon after, I got a text message from the bank to login to my account. I did and saw that the balance was adjusted to reflect my deposit and my overdraft fees were removed. This is why I now take pictures of all deposits I make.)

This story is part of our Bad Bankers roundup!

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I Don’t Know Myself!

, , , , , | Right | October 21, 2015

(I work for a veterinary clinic that also offers pet boarding. To board, pets must be current on vaccinations; if they are not, a staff member reviews a consent form with them and then a vet will update the required services.)

Client: “I have a complaint.”

Me: “I’m sorry. How can I help you?”

Client: “No one called me to tell me my dog was started on ear medications while boarding.”

Me: “Let me review your file… According to the paperwork you signed at check-in, you selected the ‘Okay to treat minor issues’ box, rather than the ‘Call to approve’ box.”

Client: “Why would you not call people?”

Me: “Some people prefer not to receive calls when gone on vacation or business—”

Client: “You don’t know me. How do you know what I want?”

Me: “Yes, that’s why we asked you, on this form you signed, what your preference was — to be contacted or not.”

Client: “You don’t know me!”

Me: “Perhaps in the future, you should check the other box…”

This story is part of our Take Your Dog To The Vet roundup!

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Delay Reaction

, , , , , | Working | February 14, 2014

(My mom and I are in line at the checkout. The manager walks over and tells the cashier it is time for her to go home after she is done helping us. We chose this register because my mom really likes this particular cashier.)

Me: “So, you get to go home early tonight? That must be nice.”

Cashier: *quietly, so the manager, now standing by door, does not hear* “It would be if it only happened once in a while. He’s cut me at least fifteen minutes early every shift for over two weeks.”

Mom: “We can be really difficult so you’ll have to stay and help us.” *louder, so manager can hear* “[My Name], is that the price you remember seeing for [item]? I was sure it was less than that.”

Me: *catching on* “It must have been. I think we need a price check.”

Mom: *after price check confirms item is right price* “Oh, and could you please slow down on the bagging? I don’t want anything smashed or broken.”

(My mom continues to delay, insisting the cashier stop several times to read the total to her or double check something. Then, she pretends she cannot find her debit card and takes her time entering her PIN.)

Mom: “Has it been long enough yet?”

Cashier: “I think so. Thank you.”

Me: “Okay, mama. I think we should go now.”

(We walk toward the door, and my mom turns back toward the cashier.)

Mom: “Thank you, ma’am! You were so helpful!”

Me: *smiling at manager* “Good night!”

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You’ve Got A Bad Doodad

, , , , , | Right | April 1, 2011

Me: “Thank you for calling [Security Company]. How may I help you?”

Caller: “Yes, my keypad keeps beeping! It won’t stop. Why is it doing that?!”

Me: “It’s probably trying to tell you there’s something going on with the system. Press the status button for me.”

(The caller pushes the button, and it announces the issue. Her front door has a low battery in it.)

Me: “Well, ma’am. It appears that your front door has a low battery.”

Caller: “But what does that mean?! I don’t understand!”

Me: “It means that the battery in the sensor on your door needs a new battery in it.”

Caller: “I don’t get it. I’m not that technically inclined! You need to explain things better!”

(This goes on for several minutes. I explain what the sensor is, what the problem is, and describe the battery. The customer is continually saying she doesn’t understand what I’m talking about. Finally we reach an understanding.)

Me: “Ma’am, you see the little thingy that’s stuck on your door? Inside is a little doo-dad that they sell at the store, and you need a new one. Open up the thingy and take out the doo-dad. Go to the store, give it to the clerk and he’ll get you a new doo-dad to put in the thingy.”

Caller: “Oh! Why didn’t you just say so?”

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An Alarming Turn Of Events

, , , , | Right | March 31, 2011

Me: “Thank you for calling [security services].”

Customer: “My keypad keeps beeping and saying low battery. What does that mean?”

(I run through some basic troubleshooting. After about ten minutes, we still can’t find the problem.)

Me: “Well, sir, I’m not exactly sure why your system is doing this. I’ll be happy to send a technician out there for you.”

Customer: “Oh, okay. By the way, my keypad seems to be on fire. Is that a bad thing?”

Me: “Yes, sir. That is really bad. Do you want me to call the fire department?”

Customer: “Oh, no. I don’t think that’s necessary, do you?”

Me: “Well, the fire may spread up the wall if it doesn’t get put out. I’d recommend spraying it with a fire extinguisher if you don’t want the fire department to come out.”

Customer: “I can’t do that!”

Me: “Why not? Do you not have a fire extinguisher?”

Customer: “No, I do! But I don’t want to be liable for damaging the alarm system by putting out the fire!”

Me: “Sir, I’m going to just hang up now and call the fire department. I’d really recommend you go outside and wait for them.”

Customer: “You know, I don’t understand why you think this is such a big deal, young lady!”

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