Just Married But Still A Bridezilla

, , , , , | Right | September 8, 2020

It is a sold-out Saturday night, about 10:00 pm, when a couple comes in and says they have a reservation. They are the bride and groom of the wedding party that is taking up a lot of rooms, but the group was blocked to arrive last night. Why the bride and groom have come in a day late, I never find out.

I also never find out why the other night auditor decided to declare them a no-show when it had a group rate, the rest of the group was in the house, and their reservation stated they were the bride and groom. So, she comes in, donning her wedding gown, and mentions how she was “just married!” several times while I’m finding their information — happily at first, and then when I tell them the situation, not so happily.

During this time period, we have a lot of issues with the computer and registration cards in the bucket not matching up. So, I start on a mad dash to see if any of the rooms are possibly vacant, and if I find one that’s dirty, I’ll just clean it, because the newlywed wife is beginning to fume.

I start running — yes, running — down the hall, when a guest stops me to ask if I could ring him up at the gift shop. I answer that I can, but first I really need to handle a situation, if that’s okay. He asks about what’s going on, and I tell him, knowing it might not be the best idea but at a complete loss on what to do. He says that he is staying here with a couple of family members in two rooms, but since the rooms we gave them don’t connect, they don’t want the other anymore, and I can give it to the other guests. His family members have only been in the room briefly and then they left somewhere. I thank him repeatedly for his kindness and set the newlyweds up with that room. All seems well.

About midnight, the guests previously in that room come up to the desk and tell me their rooms keys don’t work and there’s a Do Not Disturb sign on the door. I explain to them what happened, expecting to hear an earful, but they are fine with it. They’re just concerned that the woman left her phone and purse in the room, and they would like to get them.

I grab the master key and we go down to the room.

Me: *Knock* “Front desk.”

I wait a bit.

Me: *Knock* “Front desk.”

This continues for a while.

Bride: “WHO THE F*** IS IT?!”

Me: “Um… Front Desk. The guests who gave this room to you guys left their phone and purse in there. Could you maybe hand it out?”

There is no answer, so I begin knocking again, at a loss of what to do. Eventually, I use the key to open the door just a crack.

Me: “Please, they just want their phone and purse.”

Bride: “THIS IS F****** BULLS***!”

She flings the door open, half-dressed.

Bride: “IN CASE YOU WERE UNAWARE, I JUST GOT MARRIED, YOU LITTLE B****!”

She throws the purse at my head, and I duck, narrowly missing it.

Bride: “FOR F***’S SAKE, I WAS JUST F****** MARRIED!”

She slams the door. The guest who gave up the room speaks up.

Guest: “Umm… there should also be a phone—”

Other Guest: “No, no, it should be in the purse.”

It was. The other guests awkwardly thanked me while I apologized, turned around, and burst into tears.

I left a note and when the next GSR came in at 7:00 am to relieve me, I told him a sparsely-detailed, summarized account of the event.

I came into work again that night, and in the morning when he came in, he told me that he heard about the full situation from the guests. When the woman made her reservation, she had been extremely nice, and she came to the desk to apologize in the morning. The GSR had also heard from a guest about how some other guests were saying very perverted, disrespectful things to me, and that those men would not be staying here again.

He also spoke to the GM, and I now had the next day off. I not only slept a full eight hours, but I also had a meal besides delivery pizza for the first time in months. Greatest. Day. Of my life.

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Why Waitstaff Should Rule The World

, , , , , | Right | September 4, 2020

I’m fourteen at the time, attending the Kansas City Comicon. My family isn’t particularly rich, so I only have five dollars for the entire weekend. As all those who attend conventions know that five dollars doesn’t get you very far. I see a plushie of an anime character that I particularly enjoy; unfortunately, it’s out of my price range at thirteen dollars. I rejoin my family at the hotel diner, overwhelmed by the bustle of the convention and upset over not being able to purchase my toy. My mother is understanding, and I have received tissues from a passing waitress. Finally, another waitress approaches.

Waitress: “What’s wrong, hun?”

Me: *In tears* “I was at the convention, and I saw something I really, really wanted, and it was thirteen dollars, and I only have five!”

The waitress gives a confident smile.

Waitress: “Aw…”

She begins rifling through a wallet as I watch, wide-eyed. She hands me all the money I need to buy the plushie.

Waitress: “Just pay it forward, you hear?”

I was in tears of glee, and my parents were shocked and happy! I still have my Sebastian plushie. Thank you, kind waitress!

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Sorry, Story Author, Did You Say Something?

, , , , , , | Working | August 26, 2020

I am the assistant manager at a smaller restaurant. I am the youngest employee and female, but I’m also one of the most senior employees and was promoted for busting my a** for almost three years.

One of my employees has been here for less than a year, and is an older male, over twice my age. While I don’t quite like him for personal reasons, I’m very good at not letting that affect how I treat my coworkers and employees. Unfortunately, I have repeatedly had issues with this employee, even when he first started. I’m pretty sure he has issues taking orders from a young woman, but who knows. Regardless, he frequently undermines me, refuses my orders, or ignores me entirely. He is actually fairly decent at his job, though — when he actually does it — and even more unfortunately, he is almost impressively good at brown-nosing and kissing a**, so he is more or less allowed to do whatever the h*** he wants by all higher-ups. I make a semi-compromise with this by basically trying to let him be as much as I can. But, as these things go, I sometimes have to, ya know, communicate with my employees.

We recently cut back on some shipments, as business has been slow. One of the things we cut is going from getting deliveries of our microfiber towels twice a week to once a week, which is entirely fine, but it means we have to be slightly more conservative in our towel usage until we reaccustom ourselves or get busier. This employee, apparently, didn’t listen to the meeting we had the morning before where this was explained and I see him taking a sanitizer bucket with FOUR towels to clean a small, already mostly clean lobby.

Me: “Hey, [Employee], why are there four towels in here?”

Employee: *Snarkily* “Because there’s four of them!”

Me: *After a pause* “Okay, but just so you know—”

Employee: “[My Name], it’s fine; just take one.”

Me: “What? No, I just wanted to—”

Employee: “[My Name], I already told you its okay!”

Me: “No, [Employee], I needed to tell—”

Employee: “[My Name], I don’t understand why this is such a big deal! I already told you you could take a towel.”

Me: “But—”

Employee: “There are even towels in the back! Why do you have to make such a big deal of this?”

I say this louder than normal, but nowhere near yelling.

Me: “[Employee]! Listen to me.”

He just stops and stares at me before smirking.

Employee: “Ooooh, you yelled at me in front of customers.”

He turns and walks away, completely ignoring all attempts at communication on my end, and goes directly to the office where my general manager is working. He proceeds to b**** and complain about how “disrespectful” I am and how my manager needs to “teach me some manners,” and he says that I’m “screaming at him in front of customers.”

My patience is running thin, and I try to interject to tell my side of the story, but he cuts me off every time with a hand-wave, saying, “I’m not done yet!”

By the time he’s done with his little rant, I am almost shaking in anger. He leaves, giving me a smug smirk, and I take a moment to compose myself.

I fully explain the situation, complete with me NOT yelling, only slightly raising my voice, and his complete dismissal of me, briefly mentioning that this is a pattern — which my GM is aware of.

General Manager: “All right, but you have to stop making such a big deal over little things. [Employee] knows what he’s doing; just leave him to it.”

Me: “I’m trying, but I need him to at least listen to me, and I would like it if you and everyone else stopped automatically taking his side for things.”

General Manager: “I’m not taking his side in anything, but you need to stop yelling at him and let him work.”

I’m thinking, “You are literally taking his side. Right now. Over the assistant manager that YOU promoted.”

Me: “I’ll try. Could you at least ask him to listen to me instead of interrupting? I just want to have a conversation.”

General Manager: “Yeah, sure.”

I think I need a new job.

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This Could Go Gallon And On And On

, , , , | Right | August 19, 2020

I am a customer walking past a younger couple standing in front of the ice cream coolers. The store is smaller than most of the other grocery stores so their selection is a bit smaller, but the staff is always very polite and kind.

Woman: “Of course, they don’t have it! I told you [Store] is crappy!”

Man: “Yeah, [Store] sucks! Look, they don’t even half gallons anymore. They only have two quarts!”

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EBT = Epic Bad Tale

, , , , , | Right | July 19, 2020

I work at the front desk at a fairly nice hotel for the overnight shift. It’s not five-star fancy, but it is significantly nicer than most of the hotels in my area, and our guests tend to be wealthier individuals. 

One night, I’m working and I get a group of very loud young adults. I hit a few snags during check-in, as they want to split the payment with cash, and we don’t take cash payments after 10:00 pm. They don’t want to put the room charge on one card, because the leader of the group states that she needs enough money on her card for rent.

After some negotiating, they agree to leave a cash deposit, one member leaves a piece of ID, and I put one card on file, just for incidental purposes. In the morning, my manager can split their payment four ways and refund the card on file. The leader of the group tries to give me an EBT card.

Me: “We can’t accept EBT.”

When I finally get a valid debit card, I go over my spiel on quiet hours and some of the services we provide. One of the boys asks about room service, but I state that room service ends at 9:00 pm — it’s now after midnight — but that we do have a pantry where they can buy food. The group heads for the pantry, grabs armloads of food, and dumps them on the counter. The total comes up to fifty dollars, for which they try to use EBT AGAIN. 

Me: “Sorry, folks, but we don’t accept EBTs even for food. Do you have another form of payment?” 

Guest: “Yeah, but it’s food! you have to accept it.” 

Me: “My system literally has no way to process EBT. That’s why I can’t accept it.”

They begrudgingly agree to go to a convenience store that’s right next door. 

I think that’s the end of it when they come back and go up to their room. But nope. The guy who tried to pay with EBT keeps on coming down to the front desk. I’m supposed to greet guests every time they come to front desk, but he never wants anything. He just stands around and tries to make conversation, mostly wanting to complain about his fiancée and her friends.

The first time, I humor him for a couple of minutes, but when it’s apparent he’s at the front desk just to chat and not for any reason regarding his stay, I tell him I have work to do.

After conversation attempt number four, he starts going to the pantry and buying random snacks, and of course, I have to be at the front desk to accept payment, and he’ll stand there and just talk. 

A few of my duties involve me having to leave the front desk occasionally — to water plants, sweep, mop, make coffee, and keep the coffee bar stocked. I leave the desk once to water the plants, but the entire time, he follows me around. So, after that, I stay firmly behind the desk — locking the employee-only door — and sitting in the office, staring at security cameras. The entire time, he either sits in the lobby or goes outside for a smoke. 

My shift ends, but I have a second job to head over to, about one block away. Once the front desk girl arrives, I give her a brief update about the night and tell her I wasn’t able to tend to the coffee or sweep because of this guy following me around, and then, I head for the door. 

Almost immediately, he breaks away from his group and makes a beeline for the door, starting to walk out the same time I do. I turn around and go back to the office, telling my coworker that now he’s following me outside and I don’t feel comfortable about him and I’m worried that he’ll find out I work a second job. She goes out and distracts him whilst I escape out the side entrance and run down the block, entering my other job from the back entrance for good measure. 

After my shift, I saw a text from my manager, stating that a guy claimed to know me and wanted to know my name and when I would be back at work. My morning coworker had thankfully alerted the other employees and the manager about a creepy guest following me around, so the manager told him nothing about me. The manager left a note for all employees to never give out information about any fellow employee. 

I haven’t seen him since, but his fiancée left us a lovely review.

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