Unfiltered Story #160094

, , , | | Unfiltered | August 12, 2019

I work at a high class movie theater and it’s a slow day, when suddenly an Indian woman comes up to me scared, hyperventilating, and demanding to see a manager.

Woman: I need to see a manager now!

Me: Why, what’s wrong?

Woman: I was sitting in my theater when a man in a uniform came up to me and asked what movie I was seeing, down at he know what I’m watching, I think he wanted to hurt me, I want this man fired for his behavior.

Me: Ok, let me call my manager.

I call my manager and he talks with her, she describes the mans appearance as a tall thin black man with long black hair, and the manager calls the General Manager of the store because the woman was becoming more aggressive in how she wanted the employee punished and fired.

Once the General Manager was called down he called for every employee in the entire building to come down to the lobby and do a police lineup to find this “dangerous man”.

After over an hour of questioning we finally figured out who the culprit was, her. She was constantly changing her story on what the man looked like, who did it, and by the end of it he became a short white guy with shirt blond hair.

When the staff left I offered her an apology.

Me: I’m sorry that you had go go through with that, we will find this man. Would you like something before you go?

Her: No, I know you had something to do with this, your all going against me, well I’m not falling for it, I’m leaving and never coming back.

Me: What just happened?

Unfiltered Story #159867

, , , | | Unfiltered | August 2, 2019

I’m talking with a guest and checking out their items when a kid no more than three pipes up:

Kid: What’s your name?

Me: My name is [name]!

I finish the other transaction and turn to help her and her dad. At the end I turn to the little girl.

Me: Do you want a sticker?

Kid: Yeah!

Me: Here you go!

Dad: What do you say?

Kid: What’s your name?

We laugh it off and she giggles and tells me goodbye as he dad wheels the cart away.

This Contract Is Full Of Donut Holes

, , , , | | Right | July 18, 2019

(The gym where I’m employed has a monthly fee and a smaller fee that’s automatically charged on the same day once a year. This fee is to help cover maintenance, new equipment, paint/tile upgrades, parking lot resurfacing, etc. I work at the front desk, and as this is my first year, this is my first time fielding questions regarding this charge. I have been dealing with dozens of phone calls and walk-ins from angry members for the past week when a regular member comes in carrying a box of donuts.)

Member: “I saw you all charged me a fee on top of my regular monthly fee last week.”

Me: *preparing for the worst* “Yes, ma’am, if you still have a copy of your contract you’ll see—“

Member: “Oh, I know, I read my contract after seeing the charge and found where it says you all need a yearly enhancement fee. I bet you’ve had to explain it to many angry people.”

Me: “You have no idea!”

Member: “Well, I was almost one of them until I read my contract again. I can only imagine what you all up front have had to go through with this. I thought these donuts might brighten your day, as well as the rest of the front desk crew.”

Me: “Wow! Thank you so much!”

Member: “No worries. Don’t let the bad ones get you down!”

(My faith in humanity and my club’s members was pretty much restored after that!)

It’s Okay, Students Don’t Read Newspapers, Anyway

, , , , | | Learning | July 8, 2019

(I work through graduate school at an on-campus coffee shop. Recently, the student-run newspaper did a story on me because I won a national customer service award through the company that runs on-campus dining at our school and hundreds of other campuses nationwide.)

Regular: “Oh! I saw you were in the student newspaper this week!”

Me: “Yeah? Is that out already?”

Regular: “I’ll show you!”

(She holds up a copy of the newspaper, which is delivered folded in half; above the fold, the biggest headline is, “[Neighborhood near campus] Rapist Still At Large.”)

Me: “Um, I don’t think that one’s about me.”

Regular: *noticing that the bottom half is facing her* “Oh! Sorry!”

(She flipped it over, and below the fold was the story about my customer service award and my picture!)

A One-Hour Photo Finish

, , , , , | | Right | June 16, 2019

(I work at a “members-only” warehouse club, and our company places the membership and returns desk near the exit, not the entrance. I work at the one-hour photo lab that sits where new members expect customer service counters to be. We are busy and have a line.)

Customer: “I need to return these pants.”

Me: “Sorry, sir, this is the photo lab; if you go back out to the entrance and in through the exit door, the folks at the membership counter will be happy to help you with that.”

Customer: “What the h***?! I just waited in line for like ten minutes, and when I get to the front you tell me I have to go somewhere else?!”

(My supervisor stops what she is doing and drifts over to the counter, prepared to offer backup.)

Me: “Yes, I’m sorry, sir. We cannot process returns here at the photo lab. All returns are handled by the staff at the membership desk.”

Customer: “Why did they put the d*** photo counter by the door?”

Me: “So you can drop off your order as you begin shopping and have it ready by the time you’re done.”

Customer: “Pretty d***ed stupid if you ask me. They should at least put up a sign!”

(As if it had been rehearsed, my supervisor and I look at each other for a moment of disbelief, then back up and behind us at the three-foot-tall letters spelling out “ONE-HOUR PHOTO,” and then back at the customer.)

Customer: “You know what? F*** you.” *storms off*

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