Unfiltered Story #106350

, , | Unfiltered | February 26, 2018

(The gym where I’m employed has a monthly fee and a smaller fee that’s automatically charged on the same day once a year. This fee is to help cover maintenance, new equipment, paint/tile upgrades, parking lot resurfacing, etc. I work at the front desk and as this is my first year this is my first time fielding questions regarding this charge. I had been dealing with dozens of phone calls and walk ins from angry members for the past week at this point, when a regular member comes in carrying a box of donuts)

Member: I saw you all charged me a fee on top of my regular monthly fee last week.

Me (preparing for the worst): Yes ma’am, if you still have a copy of your contract you’ll see…

Member: Oh I know, I read my contract after seeing the charge and found where it says you all need a yearly enhancement fee. I bet you’ve had to explain it to many angry people.

Me: You have NO idea!

Member: Well, I was almost one of them until I read my contract again. I can only imagine what you all up front have had to go through with this. I thought these donuts might brighten your day, as well as the rest of the front desk crew.

Me: Wow! Thank you so much!

Member: No worries. Don’t let the bad ones get you down!

(My faith in humanity and my club’s members was pretty much restored after that!)

Unfiltered Story #104555

, , , | Unfiltered | January 29, 2018

(The customer I have been helping and checking out has been having a rough day and is getting confused pretty easily due to lack of sleep/energy, so I slow down to keep her from getting too confused. I also talk with her, as is part of my job. Once she leaves and before I could even ask how the next customer is doing:)

Customer: “Could you hurry it up? You spend more time talking than checking people out.”

(This guy came in a few weeks previous to buy the exact same thing and said the exact same thing the last time. I begin silently fuming and quickly check out his groceries without speaking or looking at him. I do it in less than a minute and go to the total screen, where we wait for nearly twenty seconds as he stands there looking at the computer screen.)

Me: “It’s asking you another question on the pin pad.”

Customer: “Oh, goodness! Here I am getting after you for going too slow while I’m standing here like an ignoramus!”

Me: *hands him the receipt* “Have a good day.”

They’re Not Deserving Of Any Credit

, , , , , , | Right | January 17, 2018

(It’s a normal evening at my store. I am checking out a long line of people when an older man in sunglasses hands me his credit card. I take it at first, thinking it’s our rewards card.)

Me: “I’m sorry, sir. I’m not allowed to touch your card; it’s company policy.”

Customer: “I don’t care. You swipe it. It’s your machine, so you swipe it!”

Me: *scanning his items, attempting to give him back his card* “Sir, please take your card. I’m really not supposed to touch them or swipe them for you.”


Me: *giving up, as at this point my line has grown by four people* “Credit or debit?”

Customer: “Figure it out!”

(I run the card as credit, then return it to him.)

Customer: *nastily* “It’s just good customer service!”

It’s No Laughing Matter

, , , , , | Related | December 7, 2017

I was in my bedroom changing when my six-year-old son started to walk in. I was standing right behind the door so the door only opened a few inches before hitting me.

I called out to him, “I’m changing!” and his reply, in that sweet innocent voice of a young child, was, “Don’t worry, Mommy; I won’t laugh at you!”

Gee, thanks…

The Internet Sucks!

, , , , , | Working | November 22, 2017

(I’m the awkward worker in this one. It is 1999, and I am working for a big electronics retailer. The Internet is beginning to be pretty ubiquitous, but you still run into people that have never used it before. One day a customer tells me he wants to learn “that Internet thing” and begins asking me a bunch of questions about it. I’m happy to show him some of the basics on one of our Internet-connected display computers.)

Customer: “I don’t even know where to start. What do people even use it for?”

Me: “Mostly to search for information. Say, for example, you want to find some info out about our store, you just go to this search bar here and type in our company name, and it will come up with a bunch of links related to us.”

(I type in our company name, and I’m a little embarrassed to see that the first hit is a blog website called “[RETAILER] SUCKS!” I try to do a new search before the customer notices.)

Me: “Uh… Or you can do a search on [Local Sports Team] and find out when they’re playing next.”

Customer: “Wait, wait, go back! What was that? It said ‘[RETAILER] SUCKS!’ Why would your Internet say that?”

Me: “Uh… well, it’s not our Internet; it’s the Internet. We don’t have control over everything that goes on it.”

Customer: “Oh, cool! So, anyone can put stuff on there?”

Me: “Yeah, pretty much. Apparently, these people don’t like us very much.”

Customer: “Neat! I’m going to look at this for a while!”

(He spent the next hour or so happily reading that blog on our display computer in the store. Later that night when I got home, I looked up that same blog and spent many hours of enjoyable reading on it myself. It was like a pre-2000s version ofNot Always Right” specifically for our company!)

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