Unfiltered Story #201350

, , | Unfiltered | July 22, 2020

(My supervisor gets a call that two people for a company has walked in. We always have issues with said customer and have nothing waiting for them this time. My supervisor asks me to cut lunch short to deal with them. I only get 30 minutes lunch and they come in 10 minutes into lunch.)

Me: Hi. How can I help?
Customer 1: We are looking for hinges and flush bolts.
Me: Okay. Which ones? (since hinges and flush bolts have different applications, multiples of them exist.)
Customer 1: The normal aluminium ones.
Me: Let me go have a look.

(I head to my supervisor as we never have supplied them with aluminium before. She comes with to speak to them as she doesn’t know and the regular customer from said company didn’t send them.)

Supervisor: Hi. Can I help?
Customer 1: Yes. I want 3 hinges and 2 flush bolts.
Supervisor: Which ones?
Customer 1: The normal aluminium ones.
Supervisor: Okay.

(Supervisor and myself go in the back and get said stock. Invoice and everything is ready for them to sign.)
Customer 1: Those are the wrong flush bolts.
(The two argue on who has their keys. One goes and gets a sample of the exact flush bolt they want. Luckily we had stock and had to reinvoice everything. The kicker, they wasted 50 minutes on a wrong flush bolt that was Stainless Steel and if they brought it in to begin with, it would have been easier. After reinvoice is done.)

Me: Could you just sign for me? (they sign)
Me: Thanks. Bye. Have a good day
Customer 2 under breath: Thanks for wasting our time.
Me: …..

Unfiltered Story #196224

, , | Unfiltered | June 11, 2020

(I used to work at a produce and grocery shop near downtown Johannesburg. We were usually rather busy throughout the week. I was in customer service, specifically a cashier. We were closing for the day when someone came too late)

*As I was sorting the carts I noticed a woman trying to pry open the locked automatic doors*

Her: Ma’am! Please open this door! You can’t close yet! I’ll be quick!

Me: I’m sorry ma’am, but we’re closing for the night.

Her: I’ll give you R 100! Open the fo**en door!

*I left to tell my supervisor. When she gets there, the door automatically opens from the inside. The woman rushes inside.*

Supervisor: I’m sorry, but we’re closed!

Her: I’ll be quick!

*she returns 5 minutes later, at 9:35. We closed at 9*

Her: Yeah, she (me) was so sweet for trying to let me inside! Got her manager and everything! You’re a lifesaver, young lady!

I was actually getting my supervisor to tell her to leave, but OK. She never did give me that 100 rand note.

Unfiltered Story #184572

, , | Unfiltered | February 4, 2020

I’m the dopey customer in this one. I needed to replace my shower cubicle and decided to call up a few home depot stores that sold them, to get quotes. I started with one of the biggest in South Africa, whose main products were sanitary ware and accessories for bathrooms. They even had the word “bathroom” in their name.

Clerk: Good day, (company name), this is (name), how may I help you?
Me: Hi, can you put me through to your bathroom department please?
Clerk: I’m sorry? Which department would you like?
Me: *still not realising what I’ve asked* Your bathroom department please.
Clerk: … Ma’am, this is (company name). Our whole store is the bathroom department. What in particular do you need?
Me: *finally realising and bursting out laughing* I’m so sorry! I need to speak to someone about a shower replacement.
Clerk: *also laughing* ok, now we’re getting somewhere. Hold on please.

Karate Man Versus The Ninja

, , , , , , | Related | November 29, 2019

When I was in third grade, I often struggled to sleep. As most young kids do in that case, I would go to my parents.

I had not learnt how to tell time yet but knew that if the light in the hallway was on that at least one of my parents was still awake and in the living room. 

It was on. 

So, little, tired me walked into the living room — at what I later learned was 2:00 am — to see the back of my dad as he was turning off the TV and other devices. 

To get his attention, I tapped his shoulder.

His black-belt karate instincts kicked in and the only reason I wasn’t knocked out was that I was tiny. 

After much whisper-shouting, and after he realized that he had nearly punched his child, he finally got me to bed. I had to promise to always announce my presence from a distance and for a while carried the nickname of “Little Mouse.”

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Unfiltered Story #177736

, , | Unfiltered | November 19, 2019

Customer: Oh that is so cool! A whole rack of DVD’s!

Me: No not really, they are VHS video tapes.

Customer: Oh wow old tapes! Is that what we are listening to right now?

Me: No madam we are listening to a live band on stage right now.