Localizing The Problem

, , , | Right | July 28, 2019

(I’m working as a receptionist in a fairly small hotel. The phone rings and I pick up.)

Me: “[Hotel], how can I help you?”

Caller: “Hello! I’d like to speak to Mr. [Guest], please. I’m his brother.”

(I’m well aware that we’re not supposed to give any information about our guests to outsiders, but I check, anyway. I can’t find the person he’s looking for in our system.)

Me: “I’m sorry, sir, but I can’t find him.”

Caller: “I know he’s there; he told me so himself. I’d like to ask him for a drink.”

Me: “I understand that, but there’s nothing I can do. I don’t see him on our system.”

Caller: “So, could you put me through to his room?”

Me: “No, I’m afraid I can’t. I don’t know if he’s staying with us.”

Caller: “I know you’re not allowed to tell me, but I’m his brother!”

Me: *getting slightly frustrated* “I realize that, sir, but I simply don’t see him in our system, so I’m afraid I can’t help you.” 

Caller: “Are you a local?”

Me: “Yes?”

Caller: “So am I! I’m from [Place not too far from my city], so I’m a local, too!”

(He then starts going on and on about where he grew up. At some point, he mentions that if you’re born on a flight from France to Brazil, you’ll be Brazilian in your birth certificate. During his lengthy monologue, I keep trying to end the call as politely as I possibly can. Then, the following conversation takes place.)

Caller: “…so in the end, I’m from [Another City]!”

Me: “That’s all very fascinating, sir, but I’m afraid I can’t assist you in finding your brother. Have a nice d—”

Caller: “Oh, that’s all right! Have a nice summer, and I pray that God will be with you. Have a happy day and God bless you all!”

Me: “Uh, yeah. Bye.”

(I hang up. Just as I’m about to leave the reception to get a well-earned cup of tea, the phone rings again.)

Me: “[Hotel], how can I help you?”

Same Caller: “Hello! Could you put me through to Mr. [His Brother], please?”

Me: *facepalm* “No, sir, we’ve had this conversation already.”

Same Caller: “But I just spoke to him, and he says he’s staying with you!”

Me: “If you just called him, then why didn’t you ask him to go to dinner with you?”

Same Caller: “No, not dinner. I want to buy him a drink! Put me through!”

Me: “I’m really sorry sir, but there’s really nothing I can do for you. He is not on our system, so I have no means of reaching him.”

Same Caller: “Nothing? Really?”

Me: “Yes.”

Same Caller: “Well, that’s it, then. I hope someone puts the fear of God in you!” *hangs up on me*

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