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When Even The Alarm Bells Have Alarm Bells

, , , , , | Working | August 19, 2019

(I’m hunting for a new job and manage to land an interview at a local company. They give me the address, and I’m pleased to see it’s a street name I recognize. I know that part of town very well, but just to be sure, I make sure to print off directions and set my GPS. On the day of the interview, I leave early so I should arrive with 20 minutes to spare. I arrive on the right street and start looking at numbers, but none of the numbers are even close to what I have been given. I drive back and forth several times, checking beyond intersections, and still cannot locate the business. My GPS says I have arrived; the map directions say I’m at the right place. But the business is nowhere to be seen. It’s now ten minutes until my interview, and I call them. The receptionist explains that there’s a second street by that name in one of the remotest parts of town. She gives me completely different directions. I explain I’m an interviewee, and I’m on my way, and I’m doing my best to get there in time. However, since I had to go all the way across town, I wind up being five minutes late. The receptionist is understanding and explains that this happens all the time. She adds that the interviewer is still dealing with the previous interview and directs me to a small meeting room to wait. I make use of my waiting time and re-read the printouts I made from their website, including their clientele, mission statement, and company history. The interviewer still hasn’t arrived, so I study the room. I make note of various plaques, photos, and periodicals. About twenty minutes later, the interviewer enters and we make basic introductions.)

Interviewer: “Thank you for coming to [Company]. Can you tell me a little about yourself?”

(I pull out the job description.)

Me: “Well, it says here in your job ad that you’re looking for someone who knows [Software #1], with which I have three years experience. I also have five years’ experience with [Software #2], which is similar. At my previous job at [Company #1], I—“

Interviewer: “Oh, I know [Company #1]! I had an uncle who worked there. He was in [department]. He worked there until he retired. Do you know [Uncle]?”

Me: “No, I don’t remember anyone by that name.”

Interviewer: “I guess that’s no surprise; he worked for [Company #1] in [State halfway across the country]. He actually is the godfather of my oldest child.”

(She proceeds to ramble about her children and family for fifteen minutes. I listen politely and try to find a way to steer the conversation back to the interview, but she’s completely enraptured with her own voice.)

Interviewer: “Now that you’ve told me about yourself, let me tell you a little about our company. We were founded in [year] and serve many businesses across the state. [Company #2] is our biggest client, but we also work closely with [Company #3] and [Company #4]. We print [Magazine] in house, which informs our customers about all our services.”

(As she rambles on about the company, I again look around the room. All the information she’s providing I already know and is within eyesight. There’s a wood plaque mentioning the year they opened, a photograph of them with the director of [Company #2], and an entire stack of their periodicals on the shelf. I also have all this information printed on my own clipboard.)

Interviewer: “What I’m really looking for is someone who will work closely alongside [Owner] as his personal secretary.”

Me: *nod* “I saw in the ad that you’re looking for someone who also knows [hardware], and I—“

Interviewer: *interrupts* “I’ll let you know, [Owner] is a crotchety old man. He should have retired a decade ago, but he just can’t give up control of this company to his kids. I mean that in the nicest way possible. He is very cranky, and very set in his ways. He likes everything done a very particular way, and if you don’t do it that way, he’ll let you have it. Don’t get me wrong; [Owner] has a heart of gold. If he got sick, I would wipe his a**. I mean that– I would wipe his a**. But he can be hard to deal with a lot of the time.”

(This sets off an alarm bell, but I badly need a new job, so I keep a smile and try to focus on the interview.)

Me: “So, [Owner] needs someone who can also run [hardware]? I have…”

Interviewer: *interrupts again* “I’ll give you an example. During meetings, you’ll have to sit right beside him and hand him the highlighters. He’ll want them uncapped, and he’ll just snatch them out of your hand. Then he drops them on the table, and he’ll just expect you to know to pick them up and recap them. But don’t hand him a highlighter with the cap still on. Remember to take it off before handing it to him or he’ll smack you on the shoulder and demand, ‘What’s wrong with you?!’ But underneath it all, he’s a huge teddy bear. When I was pregnant with my youngest child…”

(She spends ten minutes talking about her previous maternity leave.)

Interviewer: “The last person we had in this position was shaping up really nicely, too. I try to filter things between [Owner] and his secretary, I really do. But I took a week’s vacation, and she couldn’t handle dealing with [Owner] all by herself. She quit in tears, so now we’re trying to replace her. So, what I’m looking for is someone who can handle working for a crotchety old man even when I’m not around. Do you think you can handle that?”

(The warning bells are getting louder because this owner is starting to sound abusive.)

Me: “Well, I…”

Interviewer: “One thing you must know: I simply can’t stand people who are always late. Punctuality is very important to our company.”

Me: “Today was a fluke; it isn’t like me at all! I’m usually early to everything I go to.”

Interviewer: “I know. I have ten interviews today, and I know eight of them will be late. Google Maps always misdirects people. I understand.”

Me: “Again, I’m sorry. It would never happen again now that I know where you are.”

(I’m not sure I believe her about still being an eligible candidate despite being five minutes late, but I’m not going to argue and further sabotage my chances.)

Interviewer: *scoffs* “That’s why I tell everyone we’re right next to [Adult Toy Store]. Everyone in town knows where [Adult Toy Store] is.”

(I know I would have remembered such creative directions if I had been told, so I’m certain she forgot to mention that fact on the phone.)

Me: “That wouldn’t have helped me much. I had no idea where [Adult Toy Store] was.”

Interviewer: “There’s nothing to be ashamed about. I shop there all the time. Everyone goes there.”

Me: “I don’t; I’ve never been there.”

Interviewer: “I said you don’t have to be embarrassed about it.”

(I usually don’t advertise this fact about myself, but her patronizing attitude is wearing on me.)

Me: “I don’t shop there; I’m completely asexual.”

Interviewer: “Okay, if you say so.” *winks knowingly at me*

Me: *yet another alarm bell rings*

Interviewer: *starts gathering all her things and is halfway out of her seat* “Do you have any questions for me?”

(I actually have several questions prepared on my clipboard, but she’s a couple of steps towards the door at this point.)

Me: “No, none.”

Interviewer: “Thanks for coming today. We’ll call you if we’re interested in a second interview.”

(They never called. I know I dodged a bullet. I feel sorry for the person they did hire.)

It’s Not The Customer’s Fault When It Totally Is

, , , , | Working | June 28, 2019

(I was promoted to supervisor at my store, meaning I am allowed to be involved in the hiring process for the first time. As such, my district manager is beside me to make sure everything goes okay. We conduct a group interview with four people. When given a scenario about a guest wanting a refund due to weather, they all decide as a group that the best answer is, “They should’ve checked the weather app beforehand.”)

District Manager: “So, that’s it? Would you guys apologize?”

Person #1: “Well, obviously, apologize, but they should’ve checked the app.”

(The inner retail worker in me was screaming YES, because I agree, but we didn’t hire any of them because of their poor customer service answers.)

In A World… Where People Do Not Listen

, , , , , | Working | June 11, 2019

(I work the front desk for a company that makes movie trailers. Sometimes clients will send gifts to my bosses and use mobile delivery services to do so. One day, a delivery boy from a delivery company comes by to drop off a gift.) 

Delivery Boy: “You guys work in entertainment, right? What exactly do you guys do?”

Me: “We make movie trailers.”

Delivery Boy: “What does [Gift Recipient] do?”

Me: “Um. He is a producer.”

Delivery Boy: “Oh, well, I’m an actor, so would it be all right if I leave my information for him?”

Me: “He produces movie trailers. He is not a movie producer.”

Delivery Boy: “I still like to leave my information for people, just in case.” *begins writing down his information*

Me: “But like I said, we make movie trailers; we don’t make movies. The studios send us the film and we cut it into a trailer. We are post-production.”

Delivery Boy: *continues to write down his “acting” information and then tries to flirt with me for five more minutes*

At Least She Was Being Honest

, , , , | Working | May 25, 2019

(I’m interviewing new candidates for a role in the IT team that I manage. I’m on an interview panel with our senior HR officer and our director of finance, who is also my boss. We’re currently interviewing a young woman fresh out of university.)

Me: “Okay, [Candidate], what would you say is your biggest weakness?”

Candidate: “Hmm…” *thinks for a minute* “…I’m going to have to say honesty!”

Me: “Honesty?”

Candidate: “Yep, honesty. I’m too honest for my own good!”

(The HR officer, the financial director, and I all look at each other, confused.)

Financial Director: “I don’t think honesty really counts as a weakness.”

Candidate: “Yeah? Well, I don’t give a f*** what you think!”

(We didn’t hire her!)

For Those Who Don’t Work, It Just Won’t Work

, , , , , , , | Working | March 27, 2019

The doctor office where I work has lost two front desk receptionists at the same time without a two-week notice. While we are looking for someone to replace both of them, there’s only two of us left to take on the workload of four. That leaves me stressed out until we find the replacement, since my workload has increased substantially.

One day during lunch, I go to a nearby convenience store to pick up some almonds for snacking. I stand at the cash register for a good three minutes, clearing my throat and looking around for somebody to check me out, because I’ve had a god-awful day already, and I really want to have that snack for those days when I can’t even get a lunch. Finally, a sulky woman comes to the front register and immediately complains, “I’m tired of working the register. You people should just stay home.” In a foul mood myself already, I make the statement that I can leave the items there for her to put up later, or she can just check me out, which is part of her job. She takes off her apron and tosses it down, saying, “I don’t even need this job.”

A week later, my office manager is conducting interviews and I see the same woman sitting in the lobby. My suspicions are confirmed when my manager meets with her for one of the front desk positions. After she has left, my manager comments that she is unsure about the candidate and I relate what happened at the convenience store. I also tell my manager, “Maybe she had a bad day, but if she is willing to quit like that, she will leave you in the lurch.”

My manager hired her, anyway, and when she found out how many patients we dealt with in one hour — 30, to her five customers per hour — she quit.