Needs To Get That Chip Off Their Shoulder

| Right | February 26, 2015

(I work in a jewelry store in Canada. In Canada, chip-enabled credit cards are the norm, since they provide extra security against fraud, and the cashier doesn’t have to check ID or take a signature. However, my company’s policy is to ALWAYS check customer ID with credit cards, even if they have a chip – no matter how small the purchase is.)

Customer: “Yes, I’ll take the bracelet. Thank you.”

Me: “Fantastic! How would you like to pay today?”

Customer: “Visa, please.”

Me: “No problem, but could I just see a piece of photo ID with the credit card, please?”

Customer: “But it has a chip. You don’t need ID with a chip card. That’s the whole point of the chip.”

Me: “I’m so sorry, sir, it’s just our company policy in order to protect you and other customers when paying with credit. If you’d prefer to pay with a debit card or cash, I won’t need to see any ID at all.”

Customer: “This has never happened to me before! The whole point of a CHIP is so that I don’t need ID!”

Me: “I’m so sorry, sir! If you’d like to run home and grab a debit card or cash, I’d be happy to hold your bracelet for you.”

Customer: “That’s the strangest thing I’ve ever heard. How ridiculous. Could you get your manager?”

Me: “Of course, I’d be happy to.”

(As I move to fetch my manager, the customer grins and throws down two pieces of valid government issued photo ID that match his card.)

Customer: “I’m sorry, sweetheart. I was just teasing you. It’s true I’ve never had this happen to me before, but it’s a really good policy! Good for you for not backing down!”

(I am utterly speechless, but we finish the transaction pleasantly enough)

Customer: “I feel terrible for bugging you like that, but you can tell your manager you’re a star!”

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A Bark As Bad As The Bite

| Right | July 14, 2014

(It’s a very busy week in our shop. My colleague and I are running to keep up. A customer enters the shop, and we both salute him politely. The customer mumbles something and snaps his fingers at my colleague. She manages to smile at him as she answers:)

Colleague: “I will be with your shortly, sir. Just a minute, please!”

(The customer huffs again and turns to me. This time, he doesn’t just snap his fingers, he whistles as you would call a dog before pointing at the ground in front of him. My answer? I bark at him before smiling sweetly.)

Me: “Sir, if you treat us like dogs, be ready to be answered by b****es. Please leave.”

(All the other customers applauded when he left!)

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Customer Engagement At An All Time High

, , , , , , | Right | December 17, 2013

(A regular customer comes in every Thursday night without fail. She comes in to see what new jewellery we have in stock. On this day, her boyfriend has come into the store at about 1 pm. He specifically asks for me.)

Boyfriend: “Hi, [My Name]. As you know, [Regular Customer] will be coming in tonight. I need your help to find her the most perfect diamond engagement ring. I don’t want to ask her what she wants. I want her to choose. But… I don’t want her to know. Can you help me?”

Me: “Oh, absolutely! I’ve already got some ideas! Now, when you come in tonight, please just act normal. Then play along, okay?”

Boyfriend: “Okay! I knew you could help me with this!”

(I go speak with my manager and explain everything. She agrees that I can help. Approximately six hours pass. I see the regular customer walking into the store, with her boyfriend behind her. She does her normal look around the store. I’m standing behind the diamond ring section, pretending to clean some of the rings. She eventually makes her way to my section.)

Me: “Good evening, [Regular Customer]. Come to admire our jewels again?”

Regular Customer: “This is like Nirvana for me! I absolutely love this store. Always nice staff and nice jewels!”

Me: “And, as always, it’s lovely to see you again.”

(The boyfriend is looking a little green at this stage. I know the nerves are really starting to kick in.)

Me: “Here’s a new diamond ring that came in today.”

(I hand her the diamond ring, and she is admiring it.)

Regular Customer: “Nope. Doesn’t do anything for me.”

(I find a couple of other new rings and show them to her.)

Me: “What about these? Any of these catch your eye?”

Regular Customer: “Not really. I’m such a fusspot!”

Me: *taking a chance* “Would you like to see a ring on your finger?”

Regular Customer: “Oh… That’s pretty! I like that one!”

Me: “Good choice! It even has matching wedding bands, so you will be able to have the whole set.”

Regular Customer: “I like that. Less hassle before a wedding!”

(I take the ring from her and give it another polish. I stand back a little and watch what I know is about to happen.)

Boyfriend: “So, this one?”

(In a split moment, the boyfriend gets down on one knee. He holds the ring up to her and asks her to marry him, right in front of me.)

Regular Customer: “Oh, my god! YES!”

(I now have tears in my eyes. The manager rushes over and dumps a whole heap of confetti on them both. I reach underneath my counter and present a champagne bucket with champagne on ice and two glasses.)

Regular Customer: “Oh, [My Name]. You knew all along! You knew he would do this! Thank you so, so much for helping him!”

Boyfriend: “How can I ever thank you?”

Me: “Just come back and get your wedding rings from me!”

(After the shock and excitement died down a little, we cracked open the champagne. We toasted the happy couple (my champagne was in a coffee cup!). They left about half an hour later. The couple returned to the store about an hour after leaving, with a HUGE arrangement of flowers and my favourite bottle of perfume. It most definitely made my day!)

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A Ring Comes Full Circle

| Related | September 10, 2013

(A male client enters the store, and is browsing the diamond ring section.)

Me: “Good morning! How can I help you today?”

Customer: “I’m hoping to find a maternity ring for my wife.”

Me: “Oh, how sweet! You are expecting a baby?”

Customer: “Oh heaven forbid NO! We have four already!”

Me: “Oh, then you must mean an eternity ring.”

Customer: “Eternity! Yes! That’s the one!”

(He proceeds to purchase a very expensive diamond ring for his wife.)

Me: “Thank you, sir! Have a great day!”

(The customer returns to the store three days later.)

Me: “Hi! Did you wife like the ring you bought her?”

Customer: “She did, but I jinxed myself.”

Me: “Uh oh, is it what I think it is?”

Customer: “Yes.”

Me: “So, another maternity ring?”

(He then went out and bought me a big box of chocolates, and then after the baby was born, brought him in for cuddles!)

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The Future Holds Promise

| Romantic | August 9, 2013

(I am with my recently-engaged sister at a jewelry store with her fiancé. They keep getting into a disagreement, as he keeps steering her towards smaller and smaller diamonds.)

My Sister’s Fiancé: “Look, what’s wrong with these rings?”

My Sister: “Those are ‘promise’ rings, like what a high school kid would give.”

My Sister’s Fiancé: “Well, I PROMISE to get you a bigger ring later…”

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