Has You In Their Sights

| Toronto, ON, Canada | Criminal & Illegal

(I am the youngest on staff. Despite being an older teenager, my coworkers despise teenagers and basically ignore them if they come into the store. Therefore, I purposely seek them out so that they don’t feel ignored or shafted by my older coworkers.)

Teen: “Can I see your glasses? They’re beautiful; I want ones just like it!”

Me: *hands them over* “Oh, really, thanks. They’re new; I got them a few days ago.”

Teen: “What brand are they?

Me: “Kate Spade. Aren’t they cute?”

(The teen looks up at me, looks at the glasses, and runs out of the store with my glasses before I can do anything. I chase after her but she runs too quickly for me to catch up in my heels.)

Me: “[Older Coworker], did you see that!?”

Older Coworker: “Yes… how stupid must they be? You’re in a jewellery store and you steal glasses? Idiot.”

(I didn’t have any extras because I have never broken or lost my glasses before so I stumble through my shift with squinty eyes and my coworker’s help. My manager makes me fill in an incident report as I’m writing it in the back my manager comes and gets me.)

Manager: “The teenager came back with her mom. Turns out her mom caught her selling your glasses on eBay.”

(I got my glasses back, with an apology, and the teen was banned from the mall for her theft. She tried arguing that since she didn’t steal a mall item she shouldn’t be banned by her complaint went nowhere.)

A Bookstore’s Last Day Is Booked

, | Mason, OH, USA | Books & Reading

(I overhear this while ringing two ladies out.)

Friend #1: “We should go to [Store]. They’re having a going out of business sale.”

Friend #2: “[Store]? What do they sell?”

Friend #1: “Books.”

Friend #2: *makes a face*

Friend #1: *quickly* “We don’t HAVE to go.”

Friend #2: “Okay, good.”

(And we wonder why they went out of business…)

This Customer Is Causing A Real Stink

| Columbus, OH, USA | Bizarre, Crazy Requests

(I work on an online jewelry shop, taking calls for customers who are either confused with products or their prices, our delivery services, etc.)

Me: “[Jewelry Store], this is [My Name]. How may I assist you?”

Customer: “Hello! Do you sell deodorant?”

Me: *trying to hold in my laughter* “I’m sorry?”

Customer: “You know, deodorant. The stuff you put on your armpits?”

Me: “Ma’am, I know what deodorant is, but this is a jewelry store… We don’t sell deodorant or any sort of hygiene-like products; only jewelry. I’m sorry for your inconvenience.”

Customer: “But jewelry is a beauty product…”

Me: “Yes, ma’am, I understand that. I don’t know what you’re getting at, though.”

Customer: “And deodorant is a hygiene product, to help with your beauty.”

Me: *trying not to die laughing* “Ma’am, have you seen our website?”

Customer: “Yes. What do you mean?”

Me: *getting slightly more aggressive* “Did you see deodorant ANYWHERE on it?”

Customer: “No… I just thought you were out of stock.”

Me: “I’m sorry, ma’am. I am 100% sure you can find deodorant at your local convenience store or grocery store without waiting for shipping.”

Customer: “I’d like to speak to your manager!”

Me: “Well, I’m pretty sure if I put my manager on the phone, he’ll say the same thing.”

(I put my manager on the phone.)

Customer: “Hello? Is this the manager?”

Manager: “Yes? I heard you were having some trouble on our website.”

Customer: “Yes, the little lady you have working here isn’t letting me buy deodorant from your website.”

Manager: “Ma’am, this is a jewelry store. We don’t sell deodorant or any sort of hygiene-like products; only jewelry. But, I’m pretty sure you can buy some deodorant from a store near you with no delivery waiting or cost.”

(My mind is blown because that is almost exactly what I said to this lady. The call finishes and the customer returns to me.)

Customer: “Well, I still don’t believe you.”

Got Yourself Backwards

| MD, USA | Extra Stupid

(I’m the customer in this story. My boyfriend had just given me a very nice necklace the day before for our anniversary. Not wanting to be rude to him, I take the necklace to a well-known jewelry store to be fixed.)

Me: “Hi. I was given this necklace yesterday, but it is backwards from what I am used to. Is there anything you can do to fix it? I like the clasp on the right hand side and this one is left handed.”

Clerk: “Backwards?”

Me: “Yes, I like the clasp on the right hand side because I’m right handed. This necklace is for left handed people. Is there anything we can do to fix it?”

(The clerk takes my necklace, silently slides the charm off the chain, flips it over and hands me back me necklace.)

Clerk: “No charge, ma’am. It was a pleasure.”

(Never have I felt so stupid in my whole life.)

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He’s From A Different Time(piece)

| Charlotte, NC, USA | Bigotry, Popular

(I work in a fairly high-end jewelry store. My specialty department is usually luxury timepieces, but on this day the manager asks me to fill in for one of the diamond sales associates who is running late. Part of store policy is that all employees take turns greeting customers, unless a customer is here to see a specific person, then we “hand them over.” I’m next to greet someone and a middle-aged man in business-casual attire walks in. I am a female in my mid-20s and have had training in all of the store’s departments.)

Me: “Good morning! Welcome to [Jewelry Store].” *starts to give the store welcome spiel*

Man: *without even looking at me, walks on into the store, leaving me standing at the door*

Me: “Oh…” *thinking, maybe he’s hard of hearing? I catch up with him and smile* “I’m sorry, sir, we must have passed right by each other. Welcome to [Store].”

Man: *gives me the barest nods of recognition*

Me: *still smiling like a loon* “May I help you with anything special today?”

Man: “No.” *walks away to a different section*

(I decide to let him go, thinking maybe he was here to see a certain associate, and let my manager know. Note: my manager is a man in his early 40s.)

Manager: *takes me aside after talking to the man* “Hey, [My Name], I’ve sent [Male Coworker] over to help that customer, and I just wanted to let you know you don’t need to worry about greeting him if he comes back.”

Me: “Really? But we’re supposed to greet everyone.”

Manager: “Yes, well…” *he glances at the man across the store, who is now talking freely with my coworker* “This particular gentleman apparently thinks he can only buy jewelry from a man.”

Me: “So, you’re saying he thinks a woman can’t help him pick out jewelry for his wife, or whoever?”

Manager: “Unfortunately. We get a few people like that over the years.”

Me: “I honestly don’t know what to say to that.”

Manager: “Don’t worry about it; it’s his own prejudice. [Male Coworker] just clocked in, so you can go back to timepieces whenever you’re ready.”

Me: “Okay, thank you, [Manager].”

(About 15 minutes later, my coworker who was helping the man came up to my counter.)

Coworker: “Um… [My Name]?”

Me: “Yes?”

Coworker: “That customer wants to look at a [REALLY Expensive Brand] timepiece.”

Me: “Okay, and?”

Coworker: “You’re the only sales associate who’s had the training on them.”

Me: “Oh, boy.”

(I ended up standing at the opposite end of the counter, and my coworker walking over to me with every question the guy had, all because he didn’t want a woman to sell him any jewelry!)

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