Price Check Yourself Before You Wreck Yourself

, , , , | Working | February 6, 2018

Me: “Okay, your total comes to $29.99 today.”

Customer: “Wait, thirty dollars? I thought this was on sale.”

Me: “It’s ringing up full price, but that might be a register error. What was the sale price?”

Customer: “I’m not sure, actually. Did I misread the sign? Maybe it meant the other brand. I want to buy the on-sale one, whichever it is. I could’ve sworn it was this one, though.”

Me: “Off the top of my head, I’m not sure. Let me have someone check; they can either grab the right one, or tell us the sale price so I can enter it correctly.”

Customer: “Great, thanks so much.”

(I can’t leave the register during a transaction, so I call into the radio for someone to check what the sale sign says. Halfway through my sentence, the manager comes storming over and nudges me away from the register.)

Manager: “This item was on sale?”

Customer: “Yeah, I think it was supposed to be $19.99, or something?”

Manager: *to me* “So, do a price override, $19.99!”

(I change the price, the customer leaves — looking a little baffled — and my manager sighs all irritated-like.)

Manager: “Why would you bother with a price check? You don’t need manager approval to change a price at checkout! You need to provide better customer service.”

(I know loyal customers are important, but I’m still miffed at how the store makes any money when “maybe it’s on sale, I could be wrong, I can’t remember for how much, anyway” earns a 30% discount! Not to mention how doing a price check counts as poor customer service, while snapping at your employees in front of a friendly customer is somehow better.)

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Cheap Smokes And Cheaper Attitude

, , , , | Right | February 6, 2018

(This occurs on a warm summer evening in the middle of a busy period. I am working the checkout alone and serving a young woman who is inputting her PIN into the card machine. An older man walks in and stands uncomfortably close to her shoulder. I hand her the receipt from her purchase and she leaves the store. The man then proceeds to cut in front of the other customers waiting in line.)

Customer: “Give me cigarettes!”

(I am slightly taken aback, but I decide to serve him quickly in order to get him out of the shop.)

Me: “Sure. Which kind would you like?”

Customer: “WHICH KIND?! THE CHEAPEST ONES, OBVIOUSLY!”

Me: “Um… okay.”

(I quickly look through the prices.)

Customer: “Hurry up! I don’t have all day!” *mumbling* “Which kind of cigarettes? How would I know which kind? Stupid girl.”

Me: *grabbing the cheapest ones I can see* “Are these okay for you?”

Customer: “Are they the cheapest?!”

Me: *taking his response as a yes, I ring up the cigarettes* “Okay, that will be £4.50.”

(He threw a £10 note on counter and grabbed his cigarettes before marching out the door without his change, which he never came back for.)

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Like Stealing Candy From A Cry-Baby

, , , , | Right | February 6, 2018

(I work in the pro shop at a local golf course. Recently, there have been some large crows hanging around the parking area that will snatch candy, crackers, or chips right out of a golf cart if they have the opportunity.)

Customer: *storms into the pro shop* “That crow stole my candy bar out of the golf cart! I want another candy bar!”

Me: “No problem. That will be $1.00.”

Customer: “What? No! I want you to give me another candy bar free, because that crow took it out of your golf cart!”

Me: “Sorry, sir, but it’s not our responsibility what nature does to your food.”

Customer: *now almost screaming* “That’s wrong. It was a crow on your property!”

Me: “Sir, we have no control over what a bird does outside of our building.”

Customer: “That’s bulls***. I’m just going to take another candy bar!” *picks up one and starts walking toward the door*

Me: “Sir, you must pay for that candy bar; if you walk out without paying, I will have to call the police.”

Customer: “No, you won’t.”

Me: “Yes, I will. I have your name, and you gave us your phone number when you made your tee time. The police will find you and arrest you for petty theft.”

Customer: *returns the candy bar to the rack and leaves*

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Arguing Over The Weekend Never Ends

, , , , , | Working | February 6, 2018

(Usually I work alternate weekends to the store manager, but if either of us need time off we will swap shifts if we can.)

Manager: “[My Name], I need the Sunday off on my next weekend. Are you able to do it? I’ve been invited to a baby shower.”

(I check my calendar and see that I’ve got plans for that Saturday, but the plans I had for that Sunday can be done the following Sunday.)

Me: “Sure, I can do it.”

Manager: “Okay, that means you have Saturday off and work Sunday, but the next week I work your Sunday, so it evens out. Is that okay?”

Me: “Yes, that is fine.”

(A few days later, I notice that she’s got me working for the whole weekend.)

Me: “Why am I on for the Saturday?”

Manager: “Well, I figured seeing that you agreed to work the Sunday that you could work the Saturday, too.”

Me: “That wasn’t what we agreed to; we were swapping Sunday shifts only.”

Manager: “I need you to work on Saturday; I need to shop for a baby gift “

Me: “I have a family function on the Saturday.”

Manager: “Can’t you change it?”

Me: “It’s a wedding, and no, I can’t.”

(I get the day off, but on the weekend afterwards when I am supposed to work Saturday and have the Sunday off, she decides she will come in on the Saturday with me.)

Manager: “Seeing as I am in today, you can work tomorrow.”

Me: “What? I’ve made plans for tomorrow.”

Manager: “But tomorrow is your Sunday on; you can’t just make plans on your day on.”

Me: “I swapped shifts because you wanted the time off last week, remember?” *I go to look at the roster* “Hold on, you’ve got me working next Saturday, too.”

Manager: “I just wanted to make sure you had a day off and weren’t working every weekend.”

Me: “So, you gave me the Sunday off, on my weekend off, to make sure I had time off on the weekend? Which means I actually work four weekends in a row instead of the three I agreed to?”

(I made sure I get the Sunday and the Saturday off, but she made sure I knew that she was doing me a favour. I made my mind up that I would no longer swap weekend shifts with her.)

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Having A Midday Crisis

, , , | Right | February 6, 2018

(I work as a waitress in a nice, small restaurant. You can get a particular midday dish from 11:00 am until 2:00 pm. One evening, an upset woman comes into our restaurant.)

Customer: “Why can’t I get the midday dish in the evening?”

Me: “Because it’s the midday dish, and it’s not midday anymore.”

Customer: “The midday dishes you offer are so nice compared to the s*** on your small menu.”

Me: “I’m sorry to hear that you don’t like the offerings on our menu.”

Customer: “It’s so stupid that you don’t offer that dish all day!”

Me: “We are just a small restaurant, and our cook already offers a lot of different dishes, freshly made for you. But I can ask the cook. If he has something left from the midday, you can still get this dish.”

Customer: “I just can’t understand why I can’t get this dish in the evening!”

Me: “Like I said, it is no problem to ask the cook; he will be willing to prepare this dish for you.”

Customer: “Now I don’t want it anymore.” *walks off*

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