Those On Last Shift Get The Last Word

, , , , , , | Right | January 17, 2018

(The store I work at is closing at the end of December. I’m particularly stressed about it, since the same thing happened to my previous job only a few months before, and I am still trying to find somewhere else to go. This is, of course, the perfect time for my least favorite regular, a forgetful old lady with two dogs, to come in.)

Regular: “Oh, hello! Why do all these signs say, ‘Everything must go’?”

Me: “Well, the store is closing soon, so we’re liquidating. Just so you know, because of the generous discounts, you can’t use coupons anymore, and all sales are final.”

Regular: “Oh, okay. So, what are the sales?”

(There are sale signs posted on literally everything, all within about two feet of each other, so I point them out and explain and let her go on her way. She and her dogs stay for hours, and she keeps piling things on the back counter like it’s her personal cart. I remind her each time that she is not allowed behind the register and she continues pushing past me. Eventually, she finally checks out, a process which takes almost half an hour because she’s forgotten the sales and I have to explain them to her again multiple times. She also haggles on every item and gives me a ton of “no”s, but then asks me to hold them for her until tomorrow. Finally, she leaves, because she claims her dogs are getting overwhelmed. I think that’s the end of it until she actually comes back the next day, bag and receipt in hand.)

Regular: “Um, hi, I think it was you who helped me yesterday? I don’t know. I bought this pin.”

Me: “Yes, that was me. What about the pin?”

Regular: “Well, you see, on my way home, I was messing with it a little bit, and one of the stones fell out.”

Me: *ready for the crap-storm* “Oh, that sucks. I’m sorry.”

Regular: “You’re not going to ask me if I want to return it?”

Me: “No, because as I explained yesterday, all sales are final and we can’t accept any returns.”

Regular: “But it’s broken!”

Me: “It’s not broken because of us, so we can’t do anything about it. It broke after you left the store because you mishandled it.”

Regular: “Fine! God! Let me see my holds!”

Me: *pulls out the basket we set aside for her yesterday*

Regular: *stats pulling out items one by one and throwing them at me* “Then I don’t want this! I don’t want this! I don’t want any of this!”

Me: *getting beaned in the face by a sharp pair of earrings* “Then don’t buy them, and leave the store now.”

Regular: “How dare you?! I’m going to have you fired!”

Me: “Ma’am, I’ve effectively already been fired; all of us have. Our store is closing.”

Regular: *on her way out* “Good! You’re the reason they’re closing your store!”

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Time To Send Him Back To The Ranch

, , , , , | Right | January 16, 2018

(A customer comes to pick up his to-go order.)

Me: “Is there anything else I can get you? Napkins? Utensils?”

Customer: “I want ranch.”

Me: “Okay, I’ll just go get you some.”

(I go and fill two to-go ramekins.)

Customer: “I want more than that.”

Me: “How much more?”

Customer: “I want two of those soup cups full.”

Me: “They’re sixteen ounces each.”

Customer: “So?”

Me: “We will have to charge you.”

Customer: “WHY?”

Me: “Ranch isn’t a condiment; it’s a dressing. I’m not even allowed to give you the two smaller ones I just poured for you without charging you.”

Customer: “This is highway robbery!”

Me: “Do you get free bottles of ranch at the store?”

Customer: “No.”

Me: “How is it any different here?”

Customer: “I want to talk to your manager! You’ll lose your job; I’ll have you fired!”

Me: “Over ranch?”

(My manager comes over. Needless to say, she tells him the exact thing I just told him. He threatens to call corporate.)

Manager: “They’re going to tell you the same thing, sir.”

Customer: “So, are you going to give me my ranch?”

Manager: “Have you paid for it?”

Customer: “No.”

Manager: “Well, if you haven’t, and you don’t intend to, you’re not getting ranch.”

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Give Them An Inch And They’ll Take A Smile

, , , , , , | Right | January 16, 2018

(I work in a small pet store in London. I’m the manager, so I have a fair amount of discretion when it comes to keeping customers happy. A semi-regular comes in with a broken water bottle that she wants to return.)

Customer: “See here? It’s just snapped, and I only bought it recently. Here’s the receipt.”

Me: “That should be absolutely fine. I actually have some bottles coming in tomorrow and we can do a direct swap.”

(I look at the receipt and see that it’s from two months ago.)

Me: “Oh, I’m terribly sorry, but you bought this in May and our returns policy only extends to 30 days.”

Customer: *suddenly turning nasty* “But it’s not like I used it every day! And you can see it’s snapped; that’s clearly a factory error!”

Me: “I’m sorry, ma’am.”

Customer: *screeching now and heading out the door* “That’s fine; you’ll just never see me again. I’ll never shop here again!”

Me: *panicking slightly* “It’s fine, ma’am; I’m sure I can make an exception in your case!”

Customer: *all smiles again* “Oh, fantastic! Right, so, I’ll see you tomorrow! Bye!”

(She left, leaving me totally surprised by her complete turn around. I looked down at the receipt again and realized it was not even for the same d*** product! Bullied and conned by a little old lady in one transaction!)

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Mis-Managing Their Expectations

, , , , , | Working | January 16, 2018

(I am applying for a management position at a grocery store near me. They don’t have many requirements for the job, saying, “Some management experience may be required.” So, I go in, and they immediately say:)

Recruiter: “You’re not qualified for this position. You need at least ten years of experience in a management position.”

(I ask about the shift manager position, which is below what I am going for.)

Recruiter: “You need five years of management experience for that.”

(I’ve been out of college for a little over a year now. I’ve struggled to find a job that I’m qualified for, since most positions do require a lot of experience, and I’m working retail for now. However, in every other job description I’ve seen, it states exactly how much experience they want. The girl who was interviewing me, who wasn’t that much older than me, wasn’t rude, but she wasn’t polite either. They offered me a job as a store associate, but I turned it down. I would rather work where I am currently than work for a company like that.)

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Enough To Bring Tears To Your (Infected) Eyes

, , , , , | Healthy | January 16, 2018

(A customer comes in for a contact lens appointment. Their last appointment was nearly two years previous. They have an eye infection, so we bill them for a medical treatment visit.)

Customer: “What is this charge here? I wasn’t charged for this last time.”

Me: “Last time, you didn’t have an eye infection. We had to charge you a copay for that because of your medical insurance.”

Customer: “You didn’t ask me before doing all that; you can’t charge me for it.”

Me: “But you did want contact lenses, right?”

Customer: “Obviously.”

Me: “The doctor can’t give them to you until that eye infection is cleared up; that’s why this was a medical visit.”

Customer: “Well, the eye infection was your fault, anyway.”

Me: “Umm, but it was from over-wearing your contacts, correct?”

Customer: “Yes, but that’s your fault.”

Me: “Ma’am, you made a three-months supply of contacts last 20 months. I’m quite sure we didn’t recommend you do that.”

Customer: “Well, the contacts are too expensive! I couldn’t afford enough of them.”

Me: “Then, might I recommend you get glasses instead? We have a large selection of frames to choose from.”

Customer: “Glasses make people look stupid.”

Me: *laughs awkwardly, as all the other employees wear glasses, as do I* “Well, actually…”

Customer: “I don’t want glasses; I want contacts, and I’m not going to pay for things I didn’t ask for. If you don’t want people to get eye infections, you need to sell contacts cheaper.”

Me: “Ma’am, if you don’t pay for your visit, we cannot provide you with a prescription for contacts.”

Customer: “That’s just unprofessional!” *pays and then flounces out of office*

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