Doesn’t Smile For The Photo

, , , , | Right | September 27, 2017

(I’m alone in the one-hour photo lab during senior photo season, covering the counter, cutting prints, and managing the machines. Several hours in with nonstop customers, I’m keeping up, but you can tell I’ve been getting slammed and not enjoying it. A teenage customer has just requested his photos…)

Customer’s Friend: *whispering to the customer* “And a smile would be nice.”

(I stare him down when I return to the counter, before holding the package out to the customer. He clearly looks uncomfortable as I do this, avoiding my eye contact.)

Me: “Please. Go on. I’d love to hear more of what you think.”

(Both lowered their heads and scurried off without another word.)

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The Road To A Write-Up Is Paved With Good Intentions

, , , , , | Right | September 27, 2017

(I work for a company responsible for getting manufactured items to the end users. [Customer #1] sends out a group email with a number of people involved, including others within her company and a number of people at my company.)

Customer #1: “Hello, [Customer #2]! Please give me the status of order number [number]. This is an extremely important order and I need an update as soon as possible.”

(I see the email, and knowing that [Customer #2] won’t be in the office for another hour or so, I go ahead and answer the email, replying to all.)

Me: “Hello, [Customer #1]! We actually finished processing that order last night, and you will have it today by noon. Please let me know if you have any other questions.”

(You might think that would be the end of the story. Oh, no. [Customer #2] called my manager’s manager to ream me out for making her look bad. She insisted that I should be suspended without pay because I had responded to an email that was addressed to her. Never mind the fact that the only way she would have gotten this information would have been to contact me, have me look it up and then respond to [Customer 1]. It didn’t matter that by the time [Customer #1] would have gotten that answer, the shipment would have already delivered. This has been the only time I’ve ever been written up for providing good customer service.)

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Charged With Charged Cheese

, , , , , | Working | September 26, 2017

(I like to go to a fast food place close to work for lunch. I normally order a ham and swiss sandwich with extra swiss, and I’ve never been charged for the extra cheese until this particular visit. After looking at my receipt and noticing the extra $1.00 charge, I park my car and run inside.)

Me: “Hey. I was just in your drive-thru, and I noticed an extra $1.00 charge.”

Employee: “Yes, that’s for the extra cheese you ordered on your sandwich.”

Me: “Okay, but I’ve come here several times and have ordered the same thing. I’ve never been charged for it. Is this something new that you have to charge for?”

Employee: “No, it’s a charge we have for extras. We still have to make some money back; we can’t just give away extra toppings.”

Me: “I understand that. My question is, why am I just now being charged for this? I’ve never been charged for extras. I’ve probably had the same sandwich here about ten times. Why didn’t the cashier tell me before he charged me?”

Employee: “Well, ma’am, I can fix that for you right now.”

Me: “Thank you.”

Employee: *pushing a couple buttons* “You’ll be owing us $11.16 today. Will you be paying in cash or card?”

Me: “Excuse me?”

Employee: “You said you’ve had about ten sandwiches, all with extra cheese. A dollar for extra cheese for ten sandwiches, plus tax, comes out to be $11.16.”

Me: “I am not paying for that.”

Employee: “I don’t know how else you’d like me to resolve your issue.”

Me: “Just forget it.” *I start to leave*

Employee: *shouting after me* “Ma’am, you still owe us $11.16.”

Me: “No, I don’t. I’ll leave it alone this time, but next time you need to warn your customers about extra charges.”

Employee: “If you don’t pay now, I’m calling the police! You’ll go to jail!”

(I walked out of the building, and was written up for clocking back in late. I went to that fast food chain one more time, and once again was not charged for extra cheese on my sandwich.)

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Nice Knowing You

, , , , | Right | September 26, 2017

(We have a regular library patron who always asks for help researching his book, which is on a topic we all think is rather silly. He never says ‘thank you,’ and he treats the female librarians like dirt, but he likes our boss because he is a man and recently had a book published.)

Patron: “Is Mr. [Boss] in today?”

Me: “I’m sorry; he’s on vacation for a few weeks. Is there something I can help you with?”

Patron: “No, I need Mr. [Boss]. I’m almost finished with my book, and I need him to introduce me to his publisher.”

Me: “I’m afraid that’s not a service the library provides.”

Patron: “I know that, but I thought he might do it to be nice.”

Me: “I’m afraid you don’t know Mr. [Boss] very well. He’s really not that nice.”

(When my boss got back from vacation and I told him this story, he thanked me profusely for saving him from the patron.)

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Has A Sudden Vested Interest

, , , , , , | Friendly | September 26, 2017

(My wife has a service dog, a German Shepherd, for an invisible disability. Some people seem to have trouble with the concept of a service dog, even when he’s wearing his vest. On this day, we are walking through a pet store with him in full gear, in a bright red vest with “Do Not Pet” on it in several places.)

Woman: *comes around the corner with a little girl of about six, and gasps loudly when she sees the dog* “Oh, honey, look at that doggy! Isn’t he cute in his nice vest? Isn’t he a cute doggy?”

Me: *stepping around so I’m slightly between the dog and the woman* “Aw, thank you. Yeah, he’s a good boy, helping his mommy.” *This usually deters them from asking to pet him without making them uncomfortable, but this lady is having none of that.*

Woman: *completely ignoring me and talking to the little girl* “Isn’t he a cute doggy? You wanna pet the doggy? He’s a pretty doggy, isn’t he? You wanna pet him?”

Me: *stepping more firmly between the woman and the dog* “He’s actually working, so he has to stay focused. He can have pets when he’s out of his vest, but he’s got a very important job right now.” *I’m speaking mostly to the little girl, who doesn’t seem very interested in petting the dog in the first place.*

Woman: *still COMPLETELY ignoring me* “He’s a nice doggy, huh? You wanna pet him? Let’s go pet him.”

(At this point, the woman grabs the little girl and tries to walk around me, shoving the girl’s hand towards the dog, even though she doesn’t look like she wants to pet the dog. At this point, I’m floored, as I’ve never had someone try to pet him even after I told them they couldn’t. I throw my arm out, physically blocking her from getting past me.)

Me: “I’m sorry, ma’am, but you CAN’T pet him. He’s WORKING. He’s a service dog for my wife, and he needs to focus on her. You can pet him when his vest is off, but not right now.

Woman: *looking like she’s only just noticed me, and scowling* “Can you take the vest off then?”

Me: *astonished, and more than a little angry* “No.”

Woman: *glares at me, and snatches the girl’s hand away* “Well, you didn’t have to be rude about it.” *leaves*

Me: *speechless*

(Respect the vest, people! I get that she wanted to show the little girl all the “cute doggies,” but touching a dog when their owner says you can’t is never okay, service dog or not.)

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