You’re Why We Can’t Have Nice Things

, , , , | Right | October 4, 2019

(We have a regular who always comes through the drive-thru. She always complains about something — price, wait, whatever. Normally, the cashier smiles nods and apologizes. This particular problem customer I actually know outside of work. I go to college with her son, so she often complains to me about stuff on our way inside the building. I just brush it off. We have a buck-lunch deal that comes with a sundae, but for an extra charge, you can upgrade it to a blizzard. Yesterday, she was in the drive-thru complaining about something. Today, I am on my way to class when she and her son catch up to me.)

Son: “Good morning!”

Me: *smiles* “Mornin’.”

Customer: “I don’t know who that was at the window last night but she is just down-right stupid!”

(The girl she is referring to is a manager and a good friend of mine, but I don’t say anything yet.)

Me: “Why?”

Customer: “We went through the drive-thru yesterday and got the lunch specials. I always get a blizzard with it but they never charge me extra because I don’t get the drink, just the ice cream. And she tries to charge me for it!”

Me: *slightly aggravated but still polite* “Well, we are supposed to charge you for it. That’s why it’s called an upgr—”

Customer: “No! You’re not listening! They normally don’t charge me for it because I don’t take the drink! And she tried to yesterday!”

Me: “We have to charge for it. We can actually get in a lot of trouble with the general manager if we don’t. They probably made an exception last time. Every once in a while we make exceptions for regulars. But, since she’s a manager, she can get into a lot more trouble if—”

(We’re now walking into class so our classmates can hear us arguing and they look up to see what’s going on.)

Customer: “Well, they shouldn’t do it once if they’re not always gonna do it!”

Me: “Most people are happy with getting free stuff and don’t whine and complain about it! They just take it and are happy they got it! People who whine and complain about it ruin it for everyone!”

(She finally stomped out and left. She hasn’t come through the drive-thru nearly as much, and when she does, she’s much nicer.)

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The Centsless State Of The Economy

, , , , , , , | Right | October 4, 2019

I was a cashier in a department store in the 1970s. 

At that time, Connecticut’s sales tax was 8%. One morning, a couple, apparently from another state, came to my register with one item: a battery at 99¢. I rang it up and told them the total: $1.07.

They were incensed and asked me what I was trying to get away with. I told them the sales tax was 8% and they refused to believe me, demanding to speak to the manager. When he came over and verified that the sales tax was indeed 8% and that the total was correct, they slammed the money into my hand, seized the bag, and marched out of the store, announcing, “We are never going to buy anything in the state of Connecticut again!”

I’m sure that made a great impact on our economy.


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The Collapse Of The Caffeinated Society

, , , , , | Right | October 4, 2019

I work in a large metropolitan hospital, and today I’m on the medical emergency team. We get a call from the café downstairs, mostly run by elderly volunteers. A young man was just about to pay when he keeled over backward, hitting his head very hard on the floor.

We’re attending to him right in front of the counter; he is lying on the floor, barely conscious. By this time there is a security guard, two orderlies with a stretcher, two nurses, three doctors, and a crash cart. I’m measuring his blood pressure when suddenly a woman steps right over the unconscious man and goes to ask the horrified café volunteer for a latte, who frantically points at the man.

The security guard has to physically pull her back and ask her to leave. She says, “Oh, okay. Where do I get a coffee, then?”

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Customers: You Have No Power Here

, , , , , | Right | October 3, 2019

(I’m the manager at a busy gas station with a convenience store. There has been a major power outage in our little town; power has been out for seven hours at this point and nothing is open. Still, people pull in hoping to gas up or buy some snacks, and I spend a good part of my day telling people we are closed as I can’t leave the building. A lady pulls in, gets out of her car, and starts walking to the door, so I open it to talk to her.)

Me: “Sorry, ma’am, power’s out and we’re closed.”

Customer: “I know, but can’t you just sell me one little bag of ice?”

Me: “I’m sorry, but I can’t. Not today, anyway.”

Customer: “You can’t even sell me one single bag of ice?”

Me: “I’m afraid not. Sorry.”

Customer: *in an angry, sing-song tone* “Well, how am I supposed to keep my food cold if you won’t sell me any ice?!”

Me: “Ma’am, we can’t even keep our own food cold. I’m sorry, but I don’t know what else to tell you.”

Customer: “What the h*** am I supposed to do, then?!”

Me: “Well, you could cross the bridge in to [Town three minutes away in another province]. I know for a fact that they have power, and they sell ice, as well.”

Customer: “I don’t go to [Town] because I don’t like bridges! So there!”

Me: “Oh, okay, then. I’m sorry. Have a good night.”

(As she walked off, I looked over at our electric ice freezer that had been sitting out in the hot sun for seven hours and wondered how she thought we were keeping our ice frozen. They were basically bags of slush at that point.)

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I Got 99 Problems And All Of Them Are Unpaid For Items

, , , , , , | Right Working | October 3, 2019

(I have been on shift for around eight hours and am scheduled to leave about ten minutes after this takes place. A customer enters my line to check out with a cart full of objects. Knowing this could take a bit, I call over one of my coworkers to help me bag. As I am waiting, I greet the customer.)

Me: “Hello! How are you today? Did you find everything all right?”

Customer: “I guess so.”

(She begins carelessly throwing her items onto the belt. I think nothing of it and begin, still waiting for my coworker. After a few minutes, I can tell she’s getting agitated.)

Customer: “Can’t you hurry the h*** up?”

Me: “I’m sorry, ma’am, but I’m also bagging myself. I called for one of my coworkers to help, but they haven’t shown up yet.”

(The customer sighs and throws the rest of her things onto the belt. Once she is finished, she starts glaring at me.)

Customer: “Well?!”

Me: “Uh… I’m sorry? Well, what?”

Customer: “Put in your [Rewards Card] number! I came here for the savings!”

Me: “Ma’am, I can’t just give you my card number. Don’t you have your own?”

Customer: *throws her hands up* “What the f***?! You’re supposed to give me your card number! I don’t have a f****** number! I have over 400 dollars worth of s*** here; just give me your card!”

Me: “I’m sorry, ma’am, but I cannot do that. We don’t permit sharing the rewards card between two people, especially cashier to customer. If you want a card, you are free to go to the courtesy desk to get one! It’s free!”

Customer: “No! I am not giving them my number. Just give me yours! I don’t have enough to pay for all of this s***!”

Me: “I’m sorry, ma’am, but I cannot do that.”

(I stop scanning, knowing well that it’s no use. She won’t pay.)

Customer: “Fine! Whatever! You are a slow, s***ty cashier. You can’t even bag properly, and you are nothing short of a selfish, worthless brat! Typical teenagers! I don’t want this s***!” *storms out of the store, leaving me with a half-completed transaction and over a hundred items on either side of me*

(I ring over my coworkers one last time. She walks over, looking annoyed.)

Coworker: “Maybe you should have called us and we could have helped you bag…” 

Me: “I did call, and you never came.”

Coworker: “Not my fault. It’s yours. You were supposed to clock out already… Now, you can either help us put this stuff back, or go up to the manager and explain why you didn’t clock out in time.”

(I just clocked out and left. I was too tired to really fight them. I called out of my shift the next day to relax. As upsetting as their scolding was… it was somewhat pleasing to know they had to return all of the rude customer’s purchases.)

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