No ID, No Idea, Part 33

, , , , | Right | January 23, 2018

(In Alberta, it’s illegal to be in a liquor store without your ID, regardless of age, unless you’re accompanied by a parent or guardian. Most people use their driver’s licence as ID, and it’s illegal to drive without it. Breaking either law warrants a steep fine. The store I work at checks the ID of anyone who appears to be under 25. I’ve only been on shift for an hour, but I’ve already had to turn away six people who have been unable to show me their ID, and I’m starting to get frustrated.)

Me: “Could I see your ID, please?”

Customer: “Uh… I was hoping you wouldn’t ask that. I forgot it. But c’mon! You should remember me. I’m here almost every day!”

Me: “I’m sorry; I can’t serve you without ID.”

Customer: “You should remember me! I buy beer here all the time! Don’t I look familiar?”

Me: “Sir, it’s not legal for you to be in here without it. I need to see your ID.”

Customer: “Nah, you don’t, since you remember who I am! If you remember me, I don’t need it. I come in all the time.”

(I’ve had enough. I cover my nametag with my hand.)

Me: “Sir, I’ll sell you your beer right now, if you can tell me what my name is.”

Customer: “Uh… I don’t know. I don’t pay attention to nametags. How should I know what your name is?”

Me: “Well, if you’re in here all the time, then you must remember me, right? Look: I’ve served about 100 customers per day, five days per week, for the last eight years. I don’t remember most of them. If you don’t have your ID, you need to leave.”

Customer: “FINE!”

(He proceeded to get in his vehicle and peel off, presumably without his licence. I hope the cops pulled him over for speeding and driving without a licence!)

Related:

No ID, No Idea, Part 32
No ID, No Idea, Part 31
No ID, No Idea, Part 30

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This Store Is All Going To Pot(ty)

, , , , | Right | January 23, 2018

(I work at the deli in a supermarket in a small town. The following is something I overhear whilst on my lunch break. My manager comes into the staff room and starts talking to some of the other managers.)

Deli Manager: “I just caught a customer putting down a potty and trying to potty train their kid down aisle four!” *the fresh meat aisle* “They had toilet paper with them and everything! I was almost afraid to approach her. I can see the newspaper headlines now: ‘[Store Chain] Against Potty Training!’”

(I still don’t know what my manager said to the customer or how they responded, but it is the weirdest thing I’ve heard during all the years I’ve worked at that store.)

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Don’t Unleash The Angry Green… Lizard?

, , , , , | Right | January 23, 2018

(We often have professional athletes come into our store, mostly just to look, but occasionally they buy from us. A professional football player adopts a lizard from us. He is very polite and pleasant all the times we do business with him. He lives in California, but is in Massachusetts during the season. When he returns to California, he has trouble bringing the lizard with him, so we board her for him, even reducing the typical price since it is likely going to be for a while. He pays us up-front for the entire first month. However, when we call after the second month, hoping he can pay us what he owes us, things aren’t as pleasant.)

Coworker: “We were hoping you could pay us at least some of what you owe us.”

Customer: “There’s a problem there. I can’t keep the lizard. My dog will kill it.”

Coworker: “Are you sure you don’t want to at least try? You really loved this lizard. We feel bad.”

Customer: “It’s just not going to work.”

Coworker: “Well, we’re sorry to hear that. We can place her in a new home. We just need you to pay what you owe us up until now.”

Customer: “That’s a problem.”

Coworker: “Why is that?”

Customer: “I don’t want to pay it.”

Coworker: *pause* “And why is that?”

Customer: “I don’t want to.”

Coworker: “But we’ve spent all this time caring for her and feeding her. And the lights we use for the set-up cost us money in electric bills.”

Customer: “I don’t understand why I should pay. I don’t want the lizard anymore.”

Coworker: “We can reduce the price, if you could just pay us at least [price].”

Customer: “I’m not happy with this. You’ve only seen my nice side up until now. You don’t want to see me when I’m angry.”

(He really couldn’t seem to understand why he should have to pay us for the services we provided. He argued with the owner, who threatened legal action. Eventually, he paid what we asked, still giving us major attitude and arrogance. We haven’t heard from him since.)

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Out Of The Frying Pan…

, , , , | Right | January 23, 2018

(It is at the beginning of the financial crisis in an economically struggling department store. I am a trainee, and it says so on my name-tag. I’m at the till and a couple comes up to me, seemingly intending to buy one of the most expensive frying pans we have in stock. I ring them up and the till shows the correct price of 79,99€, which I tell them.)

Customer: “That can’t be right. The price tag on the shelf says 14,99€.”

Me: “I’m sorry, but I’m pretty sure it doesn’t.”

Customer: “How would you know? You’re just a cashier, and a trainee one, at that.”

Me: “I know because I usually work in that department and only cover the regular cashier’s lunch break.”

Customer: “Well, anyway, I’m not going to pay 80€ for a frying pan. I demand you change the price to 14,99€, or I’ll sue this store for false advertising! You have to honour your prices!”

Me: “May I suggest that you show me where you found the pan, and we try to solve the issue, first?”

(I get another colleague to cover the till, and the customer walks me up to the shelf where we display various pans, including the one in question, which happens to be the last one.)

Customer: *points at other empty space* “See? It says 14,99€ right there. That’s where we found the pan, so you have to honour that price.”

Me: “While the pan may very well have stood there when you found it, that’s not where it belongs. Also, while the tag does say 14,99€, it also says [Brand & Model #1] and 20-centimeter diameter. That pan is called [Brand & Model #2] and 28-centimeter diameter and belongs there…” *points at correct space* “…as you can see. Maybe someone picked it up, looked at it, and put it back in the wrong place. It happens.”

Customer: *getting irate* “Are you saying that I’m lying?! Or that I’m trying to trick you?! If it’s your department, it’s your job to make sure everything is in the right place and has the correct price tags on them. Even a lazy trainee like you should have learned that by now. Anyway, honour that price now, will you?”

Me: “No, I’m not saying you’re lying, just that you’re mistaken. I’m sorry if it sounded differently, but that’s no reason for insults. And while it is my job to make sure everything is in the right place, as I said, I had to cover the tills. Even if I didn’t, I can’t have my eyes everywhere all the time. In the end, that pan costs 79,99€, so take it or leave it.”

Customer: “I’m not going to listen to your excuses for being incompetent any longer. Get me your manager!”

(I do so and explain the situation to him on the way back. I would like to say that he stands up to the customer like I expect him to. Sadly, he has worked here nearly his entire adult life and is part of the original team that opened the store 30+ years ago. Now that the store is bound to go bankrupt, he is all out of f***s to give. He sells them the expensive pan for the cheap price.)

Customer: *with a big, self righteous grin*Finally, someone who knows that the customer is always right.” *to me* “But it’s no surprise that this company is heading for insolvency with such bad customer service like yours. Serves you right.”

Me: “Thanks for shopping at [Store]. And thanks for wishing unemployment on several thousand people over a frying pan.”

Customer: *leaves without another word, or that stupid grin*

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And She Would Have Gotten Away With It, Too…

, , , , , | Right | January 22, 2018

(I am a cashier in a popular toy store around the holiday season. One of my coworkers neglects to give a customer two of her many bags, since we often have to place items behind the counter as we bag due to the limited amount of space we have at the register. The customer’s name is written with the bags, and she returns the next day to pick them up.)

Me: “I was told what happened, and I’m very sorry for the inconvenience.”

(The customer seems content with the apology as I hand her the items, but she becomes dismayed as she gives the items a cursory glance.)

Customer: “Where’s my Scooby-Doo mobile?”

Me: “It’s not included in the bags?”

Customer: “No, it’s not in here!”

Me: “Someone may have found it in a bag separate from the others and returned it to the shelf. Do you have your receipt?”

Customer: “No. But I bought it yesterday.”

Me: “I’m sorry, but I can’t give the item to you if I’m not positive that you bought it with your previous purchase. Let me get my supervisor.”

(The customer grows more and more upset as my supervisor and I discuss what should be done. We’re an express version of this toy store and have very little in-house authority. My supervisor steps away to make a call to headquarters to ask what can be done, as she lacks the authority to give anything away without permission.)

Customer: “This is ridiculous. I drove all the way back here from [Different County, over an hour away]. This is taking too long. I’ll just buy another one. I can’t believe this.”

(The customer continues to complain while buying another of the missing item. She quickly leaves right before my supervisor returns.)

Supervisor: “Where’d she go? I finally got in touch with corporate and they said we could give her a new one for free.”

Me: “She bought another one, which I’m guessing she was willing to do because she hadn’t actually bought the first one.”

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