Some Customer’s Entitlement Can Just Run You Down

, , , , , | Right | January 24, 2018

(The road to the car-park separates the outdoor section, where I work, from the indoor section. I am standing near the pedestrian crossing, helping a lady choose some plants, when her young child runs off towards the road just as a car is driving up to it. I honestly don’t remember what happens next, but suddenly, I am on the other side of the crossing with the child tucked under my arm and the bumper of the car almost touching my leg. The driver of the car is white-faced and staring at me in shock. The mother of the child catches up with me.)

Customer: “HOW DARE YOU?!”

Me: “Huh?”

Customer: “You could have hurt her, manhandling her like that! Put her down right now!”

(I realise I am still carrying the child. I put her down, and she starts to toddle off, so I hold her shoulder gently until the woman glares at me and I let go.)

Customer: “[Child], are you bruised? Are you okay?”

(The child just babbles and giggles; she obviously isn’t talking much yet. My boss turns up.)

Boss: “[My Name], are you okay?”

Me: “Yeah, I’m fine.”

Boss: “You go and take a break, for as long as you want. I’ll sort this out.” *to the customer* “I’m [My Name]’s manager. Can I help you, ma’am?”

(I heard her start to rant, so I legged it and had a warm drink to calm down. When I got back out, my boss had checked the camera footage. It showed the child running away, and me bursting into a sprint, scooping up the kid, and dashing for the other side of the crossing just inches ahead of the car. He told me she had wanted to press charges for “child abuse,” and he, a new father himself, had torn a strip off her and banned her from the centre. She did, indeed, send a letter of complaint to our head office, but my boss and the general manager backed me up, and she was once again told to get lost.)

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A Reversal Of Fortune

, , , , , | Right | January 24, 2018

(I’m a female on-call locksmith. It is 3:00 am, in -16-degree weather. I go to the car that the person has been locked out of. I make them sign the paperwork, and I pop the lock in under five minutes.)

Customer: “Wait! Why should I pay $150 for something that only took you two seconds?!”

Me: “Because you couldn’t do it yourself.”

Customer: “You b****! I’m not paying this! I’m going to dispute the charges!”

Me: “Well, in that case…”

(I take the keys and throw them back into the car, lock the door, and slam it shut.)

Me: “Have a good night.”

Customer: “You can’t do that!”

Me: “You just said you were going to reverse the charges, so I’m reversing the job.”

(I got chewed out so hard for that, but it was worth it.)

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Cart Yourself Away, Fast

, , , , , | Friendly | January 23, 2018

(My mother is at the grocery store with my brothers, who are only a few years old. Both of them have been fussy all day, which makes my mother super irritable. As she pushes her cart full of groceries around, a random woman comes up to her.)

Woman: “Ah, this is exactly what I need.”

(The woman then proceeds to REACH INTO the cart and grab an item.)

Mom: “WHAT THE H*** DO YOU THINK YOU’RE DOING?”

Woman: *drops the item* “I… I need this.”

Mom: “THEN YOU GO FIND IT YOURSELF, AND DON’T TAKE MINE!”

(The woman ran away.)

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Grandma Is Not Always Right

, , , , , | Related | January 23, 2018

(My fiancé, his grandmother, and I go on a trip to the nearby city for some errands and end up in a well-known pizza place. After placing our order, my fiancé’s grandmother waits about ten minutes and then starts complaining.)

Grandma: “What is taking them so long?”

Fiancé: “Shouldn’t be much longer.”

Grandma: “Look at all these people! We should have just ordered like them and got the buffet.”

Fiancé: “You wanted leftovers to take home, Grandma.”

(At this point a waitress, not our waitress, walks by.)

Grandma: “Excuse me! I said, ‘Excuse me!’”

Other Waitress: “Yes?”

Me: “She’s not our waitress, [Grandma].”

Grandma: “Do you know how much longer for our food? If it’s not ready yet, I want the order cancelled.”

Me: “She’s not our waitress; she wouldn’t know about our order.”

Other Waitress: “I’m not sure, ma’am. I can certainly have a look.”

(The other waitress leaves and literally as she walks away, our waitress brings our food. There has been a total wait time of 20 minutes for two pizzas and a calzone.)

Grandma: “Fin—”

Me: *cutting her off* “Those look amazing! Thank you so much.”

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Totally Toothless Parenting

, , , , , | Healthy | January 23, 2018

(I’m a dentistry student. At my university, we work in different services every half-day. Thursday morning is when I work with kids. A dad comes in with his two-year-old. The kid starts crying the moment he sees the dentist chair, and I know I’m not going to be able to do anything on him, because putting rotating metal things in the mouth of an uncooperative and squirmy two-year-old is dangerous for both him and me. In the patient’s file, I see that the dad was supposed to have taken an appointment with a teacher to have his kid sedated. He obviously hasn’t done so, because I’m the one taking care of him. I can’t even get a good look at the kid’s teeth, because he won’t open his mouth and he keeps crying. I tell the dad that he absolutely needs an appointment with sedation, or else we won’t be able to take care of his kid.)

Dad: “But they’re only baby teeth; it doesn’t matter if they have cavities!”

Me: “If the infection gets out of hand, the adult teeth could get infected, as well, and come out black and rotten. Not to mention that the bone could be eaten away by the bacteria.”

Dad: “So, what should I do?”

Me: “I can’t do anything right now with him in this state, but with sedation we could try it. He needs to be on an empty stomach, though.”

Dad: “Why?”

Me: “Because if not, he could throw up and drown himself.”

Dad: “Sure, but I come from [City not even 15 minutes away]; I don’t have time for this!”

(I call my professor to examine the child, and together we manage to put a temporary solution on the kid’s teeth. It involves a lot of crying and screaming, with an uncooperative dad that doesn’t want to hold his child, and keeps interrupting us to “go for a walk in the hallway” with his kid.)

Me: “Well, that should slow the cavities down, but keep brushing his teeth regularly.”

Dad: “Oh, he doesn’t brush his teeth.”

Me: “I know. He’s two; you’re supposed to do it.”

Dad: “Well, I don’t.”

Me: “You’re supposed to. I don’t suppose he dresses himself yet, either, but still, he’s not naked now. Same thing: you’re the one who made him, so you’re the one who should brush his teeth until he’s old enough to do it himself.”

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