Toying With The Numbers

, , , , | Right | February 2, 2018

(The restaurant I work in has toys that go with the kids’ meals. There are various ones that change from time to time. Right now they are a very popular series of characters that are highly sought-after.)

Customer: “What toys do you have?”

Me: “We have numbers three and nine.”

Customer: “That’s all?”

Me: “That’s all for now. We may have another one later this week.”

Customer: “Do you have number five?”

Me: “No, just numbers three and nine.”

Customer: “Oh. Well do you have the [costume styled] one?”

Me: “No, just the two.”

Customer: “You have number two?! Well, I need that one; I’ll take one!”

Me: “We don’t have number two. I said we have two numbers: three and nine.”

Customer: “Well… do you have number seven?”

Me: “No.”

Customer: “You’re very unhelpful.”

Me: “Sorry.”

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Giving You The Cold Shoulder… And Hands, And Feet, And…

, , , , | Working | February 2, 2018

(The weather has turned cold, and as I arrive for work I notice that inside feels colder than outside. I turn on the AC, which has been put on cooling. We have one coworker who complains about the heat; even in the middle of winter she will sneakily put the AC on to cooling. She cannot be made to understand that customer comfort comes first over staff; if it’s too cold, even in summer, they will leave the shop. The place starts warming up, but not enough for me to remove my cardigan that I am wearing over a long-sleeve top. Customers have their jackets on and are complaining about the coldness of the place. As a supervisor, I carry a set of manager’s keys that access the office.)

Coworker: “[My Name], can I have the key for the office?”

Me: “What do you need it for?”

Coworker: “Uh… I was going to adjust the AC; it’s soooo hot out here.”

Me: “I’ve got work to do in the office. I’ll do it when I get there.”

(I leave it for about ten minutes and then set it just one degree down as I sit down to do my work. Several minutes later the internal phone rings.)

Coworker: “[My Name], did you forget about the AC? It’s still too hot out here.”

Me: “I’ve already turned it down; it should be cooling down out there soon.”

Coworker: “Okay, thanks. I think it does feel better.”

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Unhealthy Conversation

, , , , | Related | February 2, 2018

(My dad’s American and my mom is from the Philippines. Every couple years, we visit Mom’s side of the family. One of my cousins has a new girlfriend, and all the aunts and uncles are excited to meet her for the first time. My parents and I end up being unavailable when he brings her to meet the family, so later we ask my aunt, that cousin’s mom, about her.)

Mom: “So, how did it go? How was she?”

Aunt: “Healthy.”

Mom: “Okay? What was she like, though?”

Aunt: “Just healthy.”

(I asked my mom about this later, and she confirmed that my aunt was saying the girlfriend was fat. No other indication of her personality or accomplishments, just that she was fat. As much as I like being Filipina, they can be savage, and I’m glad I don’t spend a lot of time with that side of the family.)

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Reasons Why Customer Service Should Be Mandatory: #3

, , , , , , , | Right | February 2, 2018

(I have worked in retail since I was a teenager, but on this occasion I am out shopping with a friend. My friend keeps picking up clothing items to look at, and then just dumping them. Almost out of habit, I am following behind her, straightening them up.)

Friend: *noticing me cleaning up after her* “Um… What are you doing?”

Me: “Just folding this up again.”

Friend: *long pause* “Why?”

Me: “Well, part of me just can’t help it, and part of me is getting a little frustrated that you don’t even try to put something back where you found it.”

Friend: “Whatever. Isn’t that their job? I’m helping them, giving them something to actually do.”

Me: *stares* “Seriously?”

Friend: “What?”

(I have a not-yet-folded t-shirt in my hand, and I begin whacking her with it.)

Me: “Don’t. Ever. Say. That. To. Me. AGAIN! Seriously?! You think these guys don’t have enough to do during their shift? You have no IDEA! You’ve seen me after work, right? Remember when we met up after my shift last week?”

Friend: “Yeah?”

Me: “Remember how exhausted I was?”

Friend: “I guess?”

Me: “THAT’S BECAUSE I SPENT MY DAY PICKING UP AFTER OTHER PEOPLE, AS WELL AS DOING MY ACTUAL JOB. STOP BEING A SLOB JUST BECAUSE YOU ARE NOT RESPONSIBLE FOR THIS PLACE!”

Friend: “Okay, okay, jeez! I’m sorry!”

Me: “OKAY! THANK YOU! All right. Now. This shirt is actually really cute, and you should try it on.”

Friend: “Um. Okay.”

(She takes the t-shirt she has just been beaten with and scurries to the changing room. A staff member has been watching this entire exchange, dumbfounded.)

Staff Member: “Dude.” *extends hand for high five*

Related:
Reasons Why Customer Service Should Be Mandatory: #2

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It’s Going To Be One Of Those Nights

, , , | Right | February 2, 2018

(I work in a hotel.)

Me: “Sir, it’s time for you to check out, as per our computer.”

Guest: “How dare you?! I want to leave tomorrow, not today! I was supposed to! That’s what I want!”

Me: “Sir, the date of your departure is written on your key packet. Did you not see it?”

Guest: “I don’t get paid to read! Who looks at their key packet?! This is f****** ridiculous!”

(He ranted and raved that he was not leaving until tomorrow and that we’d have to call the police to make him leave. The manager gave him a free night stay for his troubles and blamed me.)

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