Should Have Opened With That

, , , , | Working | February 14, 2018

(I work at an amusement park. I get promoted to fill in a gap for a team lead that is leaving. Because I get promoted outside of the usual rotation, I’m the only new team lead, and everyone else has had at least a month of training. Today, eight people call in sick, and I’m opening for only the second time. I don’t open perfectly, but all five of the stores for which I’m responsible open on time, and no managers or customers have complained yet. Two of my supervisors pull me over and basically rip apart my opening, telling me it was disorganized, bad, and messy.)

Me: “But it wasn’t terrible, right? I mean, it wasn’t perfect by any means, but all stores opened on time, and it’s only my second time opening. I didn’t even shadow anyone before doing this.”

Supervisor #1: “This is only your second time opening?”

Me: “Yes.”

Supervisor #2: “Oh… Never mind. You did a great job opening, if it’s only your second time!”

(I am speechless. They spent over five minutes telling me how awful my opening was, and neither knew it was only my second time.)

Supervisor #1: “We’ll go over opening procedures after your break so that your openings will be a lot more smooth.”

(I came back from break and my supervisors never showed up again, so it looks like my next opening will be a lot like my second!)

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A Beard To Be Feared

, , , , | Working | February 14, 2018

(My boyfriend does some photo modelling on the side to help pay for university, mostly ads or brochures for local businesses. Since beards are currently in high-demand for male models, he’s been wearing a full beard for a few months now. A while ago, he did a photo shoot for a local country hotel, for an ad for their new spa area. Because the date of the photo shoot had to be postponed several times, they offered him a gift card in addition to his pay, which he saved for taking me to dinner on Valentine’s Day a couple of months later. We’re both adequately dressed, but as soon as we arrive, the head waiter gives us a strange look.)

Boyfriend: “Hi. We have a reservation for two today under the name ‘[Boyfriend].’”

Waiter: “Yes, I’m sure. However, there’s a little problem with this.”

Boyfriend: “Okay. What is it?”

Waiter: “You see, today is Valentine’s Day. A lot of people are taking out their wives or husbands for dinner, and it’s a very formal event for us. We’re trying to make this a very special evening for our guests. Because of this, we don’t want our guests to have to put up with… well…” *gesturing a full beard with his hands* “…certain sights.”

Boyfriend: “I see! In that case—” *gesturing ‘wait a second’ with his fingers and taking a stack of advertising brochures from a nearby stand* “—you’d better get rid of these!”

(He unfolded a brochure, and on the first page there was a picture of him relaxing in their state-of-the-art whirlpool. While the waiter turned fifty shades of red, we turned around and left, and instead went to a pizza parlor near our apartment. We had a lovely evening laughing about the ignorant waiter.)

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They Are Not Boosting Their Sales

, , | Working | February 14, 2018

(I am at a coffee shop. I am wearing a normal t-shirt and black pants. None of my stuff is ripped or worn. I go to order.)

Me: “Could I get a double chocolate-chip frap, largest size, with a protein boost, please?”

Barista: “The protein boost is extra. Are you sure you can afford that, sweetie?”

Me: *stunned by her rudeness* “Never mind.”

(I left and never went back.)

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Reaching Break-ing Point

, , , | Learning | February 14, 2018

(During my A-levels, I’m staying in a supported house for teenagers on the autistic spectrum. Unfortunately, the staff seem to lack a lot of basic life skills themselves. Each morning, we’re provided with a set amount of money for paying bus fares and buying lunch. I come down one morning to find the office locked. A quick search finds the whole staff in the smoking area.)

Me: “I need to collect my bus money.”

Staff #1: “We’re on our break. You can get it when we’re done.”

Me: “How long?”

Staff #1: “A few minutes.”

Me: “I don’t have time; I need to get the bus in five minutes.”

Staff #1: “That doesn’t matter.”

Me: “Yes, it does. I’ll miss my lectures.”

Staff #1: “Well, there’s nothing I can do about that. We can’t bring cigarettes in the office, and [Staff #2] is the only one with the keys.”

Me: “Couldn’t you just get someone else to hold it for a minute?”

Staff #2: “I have a right to these breaks! You don’t tell me what to do!”

Me: “Never mind. I’ll just use my own money.”

Staff #2: “Hey! You need to sign out.”

Me: “Just tick it off when you’re back in the office.”

Staff #2: “No. You need to be in the office when we do it.”

Me: “I don’t have time. Bye.”

Staff #2: “It’s important you follow procedure. You can’t just walk out like this.”

Me: “My studies happen to be more important to me! Besides, I kept up my end of the bargain. I came to the office at the right time. It’s not my fault if you’re not coordinating your breaks. If procedure is important, why not do your freaking job?”

(I stormed out. Of course, they had some angry words for me when I came back in the evening. Worth it.)

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No Right To A Cashier When You Have No Cash

, , , , | Right | February 14, 2018

(I’m walking the store floor when a part-time employee flags me down. She’s on a cash register, with one customer in front of her who is having an angry conversation on her phone. A large number of bagged clothes are across the counter.)

Employee: “Her store card was over the limit, and her credit card was declined. She’s been on her phone with her credit card. My shift ended fifteen minutes ago. I have to get to the bus stop, or I’ll miss class! I can’t suspend the order; I don’t know what to do!”

Me: “Just go clock out and get to class. I’ll handle this for you.”

(The employee dashes off. I check the order, which has been active for a total of 45 minutes, and do a re-ring so the employee’s check out time isn’t poorly affected, then wait for the customer. After a few more angry minutes, she finally turns to me.)

Customer: “This is such bulls***. They can’t just cut me off. Try my other card. I’m going to sue them. I’m going to… Wait. You’re different.”

Me: “Yes, ma’am. The previous employee’s shift ended while you were on the phone.”

Customer: “Shift ended? In what, two minutes? Get her back here.”

Me: “She’s already left.”

Customer: “You can’t do this, changing people behind someone’s back! I was on the phone for two minutes. Get her back here.”

Me: “It was longer than two minutes, and she left.”

Customer: “I am spending hundreds of dollars today. You will get her back here!”

Me: “I’m afraid I can’t, ma’am… and your third card was declined.”

Customer: “None of you know how to do this! It can’t be declined. Get your manager!”

Me: “I am the manager. Do you have a fourth method of payment you would like to try?”

Customer: “Forget this!”

(She left the store, abandoning her heaps of clothes.)

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