One Day You Will Learn The Baker’s Patience

, , , | Right | January 7, 2019

(On the 401, the travel centers can get very busy from time to time. But this day not many people are out and about because of the weather, and the atmosphere is quite calm. While I am manning the sandwich station, there are two other cashiers: our supervisor and a trainee that has been getting used to doing cash on his own. We have a line of maybe four or five people. Everything is going well until a man near the end of the line becomes impatient.)

Customer: “Oh, my God. Why aren’t you taking customers’ orders?! What the h*** do you think you’re doing?!”

(He is referring to the trainee, who has just finished a customer’s coffee order and is getting a filter to make a new pot of coffee.)

Me: “Sir, he’ll be with another customer in a moment. He needs to make a pot of coffee.”

Customer: “He’s supposed to take our orders first before he starts restocking. This is insane!”

Supervisor: “Sir, as she just explained, he needs to make coffee first before he takes another customer. If he doesn’t, he won’t be able to give anyone coffee.”

(I’ve noticed the trainee starting to shake slightly. I don’t have any orders, so I tell him to go back on his cash while I make him more coffee. The customer is still loudly exclaiming how this is all unacceptable. While I ignore him and try to help the trainee, our supervisor keeps going.)

Supervisor: “Sir, you need to stop. You will be able to order shortly. He needs to restock his coffee in order to take customers. If that is too confusing for you and you continue to berate him, I’ll have to ask you to leave.”

Customer: “I’M ALLOWED TO BE HERE!”

(This creates the start of the trainee’s anxiety attack, so I tell him to give me his swipe card and to go talk to the baker. This is usually how we calm down: by complaining to the baker.)

Me: “Sir, there is no need to yell. We can all hear you. And once my supervisor or I am done with our current customers, we can take your order.”

(He continues to grumble, but stays silent otherwise. I finish up the customer the trainee started, and call over the man to take his order.)

Customer: *grinning widely* “Yes, I’d just like a coffee, please, Miss—“ *looks at my name tag* “—[My Name].”

(He acts as though he hasn’t just screamed at our frontline staff, and makes me severely uncomfortable with how nice he is acting. He even leaves a five-dollar tip! Once he leaves and our line is gone, I tell my supervisor about the tip, and one of our managers overhears.)

Manager: “Go give it to [Trainee]. I heard the guy screaming from the office. I wish he got a punch to the face, honestly.”

1 Thumbs
566

Tactless Tuesdays

, , , | Right | January 6, 2019

(As weekly sales begin on Wednesdays, we always have middle-aged women who come in on Tuesdays and don’t understand how to read the small print on the new signs and labels. Either that or they’re taking advantage. Needless to say, the store policy is supposed to be, “If the sign says it’s on sale, we have to give the sale price.” I’m ringing up items. The lady points at the screen.)

Lady: “That item is supposed to be on sale.”

Me: *seeing this coming a mile away* “Unless there’s a computer error, it’s not.”

Lady: “Yes, it is. Here. Let me get the sign.”

(She walks off, and I give the husband a look that almost says, “Is she always like this?” He looks as exasperated as I am, almost rolling his eyes at her. She comes back with a big sign in her hands and sets it right in front of me.)

Lady: “See? It’s on sale.”

(The large enough, the “fine print” suggested she was going to have to wait a day, so I called the manager over. Sure enough, she got what she wanted. Call me crazy or a stickler for policy, but I don’t care how busy someone is during the week. Come back next Tuesday and see if we still have it, or come back tomorrow when the sale begins. Don’t show up the sales associate who knows exactly how much of a b**** you’re being.)

1 Thumbs
324

PIN-Headed, Part 6

, , , | Right | January 6, 2019

(I work at a popular shoe store, and for a while, we didn’t have the chip reader. When we do get it, the chip can only be used if the card has a PIN. Let me reiterate: if a PIN isn’t put in when prompted, the transaction won’t go through.)

Me: “All right! Your total will be [total]!”

Customer: *forces chip into the reader and is tapping her foot* “Do I hit green or red for credit?”

Me: *usual spiel* “Unfortunately, with our new systems, the chip card requires a PIN to be put in. We are unable to process payments as credit—“

Customer: *angrily* “No. That’s wrong. I’ve done it before at another store. It doesn’t work like that, and I don’t want to use my PIN.”

Me: “I’m really sorry, ma’am, but at our store—“

Customer: *rolls her eyes and ignores me while pressed the green button, canceling the payment*

Me: *internally sighs and hits the total button on the register again*

Customer: *tries again, this time pressing the red button to try and use credit, canceling the transaction again* “Why isn’t it working?!”

Me: “As I explained before, ma’am, the reader needs a PIN or it won’t go through.”

(Awkward pause as she stares at me blankly.)

Customer: *sneering* “Fine. I’ll just pay cash. You know, really need to fix that because I don’t want to use my PIN and I won’t come back here until you do.”

(Sure, I’ll get right on that!)

Related:
PIN-Headed, Part 5
PIN-Headed, Part 4
PIN-Headed, Part 3

1 Thumbs
318

Be Our Guest, But Not Online

, , , | Working | January 6, 2019

(The restaurant I’m at has four available Wi-Fi hotspots: [Restaurant] guest, [Restaurant] guest 2, [Restaurant] staff, and [Restaurant] management. They all require a password to log in.)

Me: “Can I have the Wi-Fi password?”

Waiter: “Sorry, it’s only for staff.”

Me: “What about the one called ‘guest’?”

Waiter: “That’s for the staff.”

Me: “And ‘guest 2’?”

Waiter: “That’s for the managers.”

(I asked another waiter and got the password.)

1 Thumbs
447

Befriending Mr. Crankypants

, , | Right | January 6, 2019

(I’m not new to the bank, but I am new to this location. An older customer walks in.)

Me: “What can I help you with today?”

Customer: “Withdraw $1000.” *stares at me expectantly*

Me: “Sure thing. Can I see your ID, please?”

Customer: “No.”

Me: “I’m sorry?”

Customer: “No, I will not show you my ID. What do you think about that?

Me: “What is your name, sir?”

Customer: *throws his hands up* “ARE YOU KIDDING ME?! Who are they hiring these days?!”

Me: “I just need your name—“

Customer: “YOU SHOULD KNOW WHO I AM!”

Coworker #1: *to me, quietly* “Don’t mind him; he’s cranky. I’ll get it.” *louder* “Good morning, [Customer]!”

Customer: “Ah, good, [Coworker #1]. Someone who KNOWS WHO I AM.” *glares at me all through his transaction*

Coworker #2: *watches him walk out the door* “Don’t let this rattle you, [My Name]. He’s like that to everyone. He only likes [Coworker #1] and [Coworker #3].”

Coworker #3: “Yeah, and I wish he didn’t!! He loves to give everyone crap; don’t be afraid to throw it back at him.”

(A few months pass by. The customer comes in several times, always giving me a wide berth. One day, [Coworker #1] and [Coworker #3] are out, and it’s just me and [Coworker #2]. The customer walks in, stops, and glares at me.)

Customer: “Oh. It’s you.”

Me: “Yep, it’s me!”

Customer: “Where are [Coworker #1] and [Coworker #3]?”

Me: “They will be back tomorrow!”

Customer: “I have a question about my account, but I don’t want you to help me. What are you going to do about that?

Me: *with a completely straight face* “I guess you’ll have to come back tomorrow when someone you like is here. It’s just me today.”

(The customer and I stare at each other. Suddenly, he chuckles.)

Customer: “Well played, young lady. I think I’d like to have you wait on me today.”

(He would only let me wait on him after that. He refused to go to anyone else.)

1 Thumbs
619