A License To Kill The Sale

, , , | Right | November 6, 2018

(I’m new. A customer comes to my till.)

Customer: “Hello. Can I get a [high-end television behind me]?”

Me: “I’ll just need to you to complete this form first, verifying that you have a TV licence.”

Customer: “Is it illegal to sell one to a customer without one?”

Me: “I don’t know; I only started this week. It might just be store policy.”

Customer: “Oh, if it’s store policy I don’t have to do it, then.” *smiles at me*

Me: “I suppose, but it does mean I won’t sell it to you.”

Customer: “Why not?”

Me: “I don’t want to lose my job?”

Customer: “Oh, that’s fine by me.”

(The customer smiles at me again. I stare back, stone-faced. His smile falters.)

Customer: “No TV?”

Me: “No TV.”

(The customer walked away, dejected.)

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The Owner Nose Best

, , , , | Right | November 6, 2018

(I work as the manager of a salon at a pet store chain. A customer, who previously complained and said she’d never come back, comes in to pick up her dog. The dog received our bath service, which comes with just a bath, nail trim, ear cleaning, and a sanitary area shave.)

Customer: “Why did you give my dog a haircut?”

Me: “What seems to be the problem, ma’am?”

Customer: “You shaved my dog’s nose. I specifically told y’all not to give my dog a haircut.”

Me: “I apologize, but I can assure you, ma’am, my bather did not shave or even trim your dog’s nose.”

(Unbeknownst to her, our bathers are not even allowed near a dog’s face with scissors or clippers.)

Customer: “NO, YOU’RE LYING! I KNOW WHAT MY DOG LOOKS LIKE, AND HIS NOSE IS SUPPOSED TO BE FLUFFY!”

Me: “I’m sorry, ma’am, but again, we did not give your dog a haircut.”

(She then storms out and complains to our assistant store manager, who spoke with her the last time she complained. After speaking with her and giving her the bath for free, my manager comes back to let me know what she said.)

Assistant Manager: “She told me she’d never come back again. I asked her if she was sure because that’s what she said last time.”

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One Person’s Outrageous Is Another Person’s Tuesday

, , , , , | Right | November 6, 2018

(I work in a popular chain coffee shop. We are located in a commercial area very popular with tourists and near several hotels, so we tend to be very busy, especially on weekend mornings. On this particular morning, we’ve received a higher than normal number of mobile orders and are a bit backed up. Most customers are understanding, but one woman who is standing with a friend near a regular customer of ours is clearly unhappy.)

Customer: “Oh, my God! I have never had to wait this long for a mobile order! I’m shocked!”

(The regular customer shoots her a dirty look but says nothing.)

Customer: “This is outrageous. I don’t believe this.”

(She continues complaining to her friend, the regular customer, and anyone else in earshot. No one answers her. Meanwhile, I finish making the regular’s drink and hand it to her.)

Me: “Here you go. Sorry about the extra wait!”

Regular: “It’s not a problem. Thanks!” *to the complaining customer* “You know that there are people that are dying, right? If waiting five minutes for your coffee is the worst thing that happens to you today, I’d call that a win.”

(The regular customer left and several people who were close enough to hear what she said snickered a little, including the complaining customer’s friend. The complaining customer was silent until she got her drink and left. I love my regulars.)

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Hard Liquor Has A Hard Bedtime

, , , , , | Right | November 6, 2018

(In our state, it is illegal to sell alcohol past 2:00 am. It is 1:59 am, the point at which we tend to refuse the purchase of alcohol so that we don’t accidentally break the law, through whatever plethora of delays can happen at the register. If we mess up, there’s a fine to both the store and the employees involved. Also, our hard liquor, vodka, rum, and whatnot is locked up so that an employee has to get a bottle out if you want anything.)

Announcement: “Guest assistance at the liquor cabinet.”

Me: *walks over to the register to grab the liquor key, while checking the time* “It’s 1:59; I’m going to let them know we can’t sell.”

Cashier: “I told them no alcohol. So, yeah.”

Me: *walks over to the aisle where two people are waiting* “I’m sorry, but we can’t sell alcohol at this time. It’s 1:59 am and it’s illegal to sell past 2:00 am.”

(It’s a guy and a girl, but the guy does all the talking and IMMEDIATELY gets whiny.)

Customer: “What? But we just ran all the way here! Isn’t there anything you can do?”

Me: “No. I’m sorry, but we can’t sell any alcohol at this time.”

Customer: “We’ll be in and out before you even know it!”

Me: “I’m sorry, but we can’t take that risk. The cashier already told you no alcohol, too.”

Customer: “Please? What would you do if you were in my shoes?”

Me: *a little curtly, but I’m serious when I say he’s whiny* “I wouldn’t be asking the person in front of me to lose their job over a drink.”

Customer: “You wouldn’t lose your job over this!”

Me: “I’d have to pay a $300 fine and get a significant write-up, though. I’m sorry, but we cannot sell to you.” *turns to walk away*

Customer: “So, you can’t do anything? We can’t get anything?”

Me: “Nothing alcoholic!”

Customer: “B****!”

(The two left without getting anything. Sadly, he’s not the first to try this, but certainly the most whiny.)

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We Take Cash, Credit, And Intense Stares

, , , , , | Working | November 6, 2018

(I’m at a pizza shop for lunch. I order my food, and everything is fine until it comes time to pay.)

Counter Guy: “$6.85.”

Me: “Do you take credit cards?”

Counter Guy: *glaring at me* “$6.85.”

Me: *thinking maybe he didn’t hear me* “Do you take credit cards?”

Counter Guy: *continues to glare at me, saying nothing*

(I then handed him my credit card, and he completed the transaction without a problem, albeit silently, not even responding when I said thank you. I fully understand that some merchants prefer not to accept credit cards for smaller purchases — that’s my only guess as to why he may have been upset — but usually they’ll politely inform the customer instead of just giving dirty looks. If the guy had just told me he preferred payment in cash, I would’ve gladly done so.)

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