You Can Just Keep On Flyer-ing

, , , , | Right | May 5, 2018

(A customer is trying to purchase a vinyl-to-CD converter; they retail at around $230, normally. They rarely go on sale.)

Customer: “When does your flyer end?”

Me: “Our new flyer just began today.”

Customer: “Oh, well, it was only $128 yesterday. Can I get it for that price?”

Me: “I’m sorry, ma’am, but that was the sale price from the flyer for last week that ended yesterday. This item isn’t on sale anymore.”

(I’m not even sure if the product was on sale in the first place.)

Customer: “Well, I thought your flyer ended today — that’s why I waited — so I should get it for that price.”

(Our flyers have ended on Wednesdays for several months now, and this woman is a regular in our store.)

Me: “I’m sorry, but I can’t give you the sale price. The sale is over on that product now.”

Customer: “I’d like to speak to your manager, then.”

(My manager was on the till right behind me, so I took the couple steps over to him and in a low voice explained what was going on. He told me to switch tills with him and went to help the customer. I heard him tell her the same things that I had just told her. Eventually, she decided to not take the item and left. My manager came back over to me to tell me what happened. Apparently, that was the third time that day alone she had tried to get the item for that price. She just kept going to different cashiers every time.)

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Wish You Could Sale Away

, , , , | Right | May 4, 2018

(It is around Black Friday. I have only been working at this store for a few days, and my main job is to fold clothes and keep the racks neat. I am working in the ladies department, which has no registers. All of the other registers are in use, with long lines, so even if I wanted to, there is nowhere for me to hop on. If you want to order shoes, you have to do that in the shoe department.)

Customer: “Excuse me!”

Me: “Oh! I’m sorry, sir, I didn’t realize you were behind me. Can I help you with anything?”

Customer: “I’ve been standing here for five minutes! This is ridiculous!”

Me: “Again, sir, I am sorry. I wasn’t aware that you were standing behind me. What can I do for you today?”

Customer: “Order these in a size nine!”

(The customer shoves a shoebox in my face. This is odd, because shoeboxes aren’t displayed; there is only one display pair of each shoe. This man has to have picked a shoe and asked the shoe associate to get him whatever size he was holding. The fact that he knows we don’t have any in the size he wants means that he has to have asked the shoe associate for that size, been told that we don’t have any, and declined the shoe associate’s offer to order them, before walking away with the wrong size to find a random ladies associate to do exactly that.)

Me: “I’m sorry, sir, but I don’t have any registers in my department, and as the store is very busy, none of them are free for me to hop on. If you don’t want to order them in the shoe department, the next nearest register would be in jewelry. I’m sure an associate there would be happy to help you!”

Customer: “I asked you to order it.”

Me: “I know, sir, and on any other day, I would be happy to do that for you. Unfortunately, they didn’t build any registers in my department, and there are no available ones for me to use. You can order the shoes in the shoe department or jewelry. If you don’t want to go to either of those registers, there are also associates in kids that are able to help you.”

Customer: “Fine. Never mind.”

(The customer complained to corporate about me and I got written up. Every time I tried to explain what happened, my manager would just say, “He spends hundreds of dollars here! And you ARE seasonal!” I actually kept my job there for a year, anyway, before quitting and moving to a company that doesn’t treat its employees like garbage.)

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Wish You Could “Change” The Manager

, , , , , | Working | May 4, 2018

(I work in a bakery. Our registers often require a manager’s card to do some functions, such as deleting things or putting through refunds. Company policy states that managers must not let their cards out of their sight at all during their shift. However, because of the hindrance it causes to go searching for a manager for every minor issue, managers at my store leave their cards at the registers and instruct us to hide them, just in case the owner comes in. We have a manager who was recently demoted and transferred to our store, so she is eager to prove herself. We always have two managers on, unless it is early morning or late at night. It is the middle of lunch rush and we have a drastic computer failure. Transactions are going through, but then the orders are not showing up on the screens, and are not being filled. About twenty minutes after this is fixed, a customer comes up to me with a receipt.)

Customer: “Hello, I placed my order about half an hour ago and I haven’t gotten it yet.”

Me: “Can I have the name on the order?”

Customer: “Yes, it’s [Customer].”

(I run over and check if there are any orders under that name, but it appears to be missing.)

Me: *to customer* “So, it appears that your order never showed up on the screen, and was never completed. You have two options. Either I can bring them your receipt and they will fill your order as fast as they can, or I can refund you and give you a free bakery items for your troubles.”

Customer: “I’d like the refund. I can’t afford to wait any longer.”

Me: “All right, just come on over to my register and I’ll get that for you.”

(I pick up the manager card and swipe it, opening up the refund menu. However, the new manager notices me and drops what she is doing to run over. She snatches the card out of my hand.)

Manager: “[My Name], what in the world are you doing with [Other Manager]’s card?”

Me: “I was just processing a refund, and she left it here for us to use.”

Manager: “No! I will do it for you.”

(I cringe, because I know that her old cafe used a different system, and she has not been fully trained on the one we use. She exits out of the refund menu, and then stares blankly at the screen for a minute before asking me what to do next. I reach to press the button to bring up the manager menu, but she swats my hand away.)

Manager: “No. I will do it. Just tell me.”

(I direct her towards the right button. It continues like this the entire time, her pausing for a minute at each step and asking me for help, but not letting me do it myself. Thankfully, the customer is relatively easy-going about it, and keeps meeting my eyes and smirking.)

Manager: “And do you want that in cash or back on the card?”

Customer: “Cash, please.”

Me: “Please, can I count out the cash? I really don’t like it when other people do it on my drawer—”

Manager: “No! And here is your $17.”

(I watch, appalled, as she hands over $28, having grabbed a 20 and an extra 1.)

Customer: “You gave me extra change. I need $17, not $28.”

(She makes a point of handing the money to me instead of to my manager. I count out the correct amount and give it to her.)

Manager: “There! All refunded! Now I will go give [Other Manager] her card back.”

(She walks into the back, looking extremely pleased with herself. Once she has turned the corner, the customer starts laughing.)

Customer: “Oh, my God. I’m so sorry you have to deal with her. She seems terrible!”

Me: “She’s always like that, but I’ve learned to live with it. Now, about those free bakery items I promised you… Which one do you want?”

Customer: “Can I have one of those warm chocolate chip cookies?”

(I made sure to give her two as an apology.)

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There Is No Charity For Obnoxious People

, , , | Right | May 4, 2018

(I work in a department store. It is the holiday season, and our store has a table set up where you donate a dollar to charity and get a grilled cheese sandwich. I’m flipping sandwiches and trying to collect money for a food bank.)

Woman: “Can I get a grilled cheese?”

Me: “Sure, it’ll just be a minute!”

Me: *a minute later* “Here you go!”

Woman: “It’s lopsided; make me another.”

Me: “Um, okay. Sorry about that.”

(Two minutes later…)

Me: “Here you go!”

Woman: “No, no! It’s too dark!”

Me: “Um, not much.”

Woman: “I don’t care! Make another.”

Me: “Okay.”

(A minute later…)

Me: “Here you go.”

Woman: “No, you put too much butter on it! I’m on a diet.”

Me: *to another customer* “Can I get you a sandwich?”

Man: “Sure. If she doesn’t want that one, I’ll take it.”

Me: “Thanks!”

Man: “Here, I’ll give you a fiver for her sandwiches. Do they take the money to pay for the sandwiches out of the donation? Wow, you would have used up most of that dollar just in making her sandwiches! Some people are so obnoxious, aren’t they? What’s the point in donating to a food bank if you’re going to waste food? Thanks for the sandwiches! They taste great!”

(The woman actually tried to complain to the manager about the man.)

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The Victims Of Mt. Vesuvius Didn’t Die Of The Cold!

, , , , , | Right | May 4, 2018

(My wife and I are out to dinner at a small Italian place of which we’ve grown fond. The family at the next table orders a Chicken Vesuvio pizza. If you read the menu description, it says that they use a hot pepper aioli on the pizza, giving it a nice bit of heat and justifying the reference to Mount Vesuvius. Apparently, this is lost on the man who ordered it.)

Customer: *yelling at the waiter* “Hey! This is spicy hot! I didn’t want spicy hot pizza! Why didn’t you tell me it was spicy hot?!

(My wife and I gave each other our mutual “WTF” looks and continued with our meal as the guy continued to whine and grumble.)

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