No Ice Cream Gets Repeat Business

, , , | Right | April 4, 2018

(At the fast food restaurant where I work, our smoothie and frappe machine and ice cream machine both have to go down about once a week for cleaning. It never fails that as soon the machines go down, all people want is ice cream and drinks we can’t make. Most people are okay ordering something else, but some people get nasty about it, like this lady does.)

Me: *taking the order through my headset* “Hi, what can I get for you?”

Customer: *in a fairly rude tone* “I want three ice cream sundaes with nuts.”

Me: “I’m sorry, but we actually can’t do sundaes because our machine is down for cleaning. Can I get anything else for you?”

Customer: “Wow, really? All I wanted was ice cream. No, thanks.”

Me: “I’m really sorry about that. Have a nice day!”

(I expect this to be the end of it, but at the window where I’m handing out food, a car pulls up with their window open. Expecting this to be my next order, I smile and go to hand them their order.)

Customer: “No, not mine. I wanted ice cream.” *drives off*

(She stopped at the window JUST to tell me that. Really, lady?)

Your Own Personnel Hell

, , , , | Right | April 4, 2018

(I work as an apprentice for my father’s electrical contracting business in a small town in the rural South while in high school. It doesn’t take long to realize that the general contractors who subcontract with us often demand things of the electricians with attitudes they never would DREAM of using with my father. In one particular case we are experiencing a construction boom in the area and Dad doesn’t have enough electricians to fully man all of our worksites.)

General Contractor: “We had to make a change to the work order, and we need the electrical roughed in to the out-building by Monday when the drywallers come in.”

Electrician: “Can’t. We’re already scheduled on another project this weekend.”

General Contractor: “No, you will. The drywallers come first thing Monday morning, and that electrical will be roughed in.”

Electrician: “No, we won’t. We’re already working seven 12-hour days a week. We can’t drop everything because you made a work order change. We just don’t have the manpower for it.”

(He is absolutely right. I helped make the schedules myself. We’ve hired everyone in a 50-mile radius with any electrical experience at all and we are still barely making our obligations.)

General Contractor: *sneering* “That sounds like a personal problem.”

Me: “Actually, it’s a personnel problem.”

General Contractor: “…”

Me: “Two Ns and an E. Personnel. Easy words to confuse.”

General Contractor: “…”

Electrician: *tries not to laugh*

Me: “It means manpower. We don’t have the personnel. Personnel Problem.”

(Everyone on the job site tries not to laugh.)

General Contractor: *quietly turns around and walks away*

(To this day, I’m not sure if I got away with that because I was the boss’s son or because he couldn’t think of a reply.)

Not Passing With Flying Colors

, , , , | Working | April 3, 2018

(I am in a well-known UK-based pharmacy and drugstore, looking for a hand cream. I am wearing ripped jeans, combat boots, and a leather jacket, and have very short hair. I smile at the staff as I walk in and set off in search of the right aisle, minding my own business. As I open a tube to smell the cream, the worker beside the door rushes up and snatches the bottle out of my hand.)

Worker: “Can you not open the products? What are you looking for?”

Me: “Oh, sorry, I was just smelling it. I’m fine, thanks.”

(I think that’s the end of it, as she stalks off. I pick up my items and turn the corner, checking out the makeup. As I swatch a lipstick tester, the same worker storms up and glares at me.)

Worker: “I said don’t open the products! You’ll have to pay for it now!”

Me: “Excuse me? This is a tester, and I haven’t even touched it yet!”

Worker: “Fine. Sit down. I’ll match a colour to you. You clearly need it; whoever matched your current foundation must be colour-blind.”

Me: *taken aback by the sheer rudeness of this woman* “Er. No, thanks.”

(I walked away, irritated, but still with some time to kill before my bus home, so I browsed some other items. I could see the worker following me closely and glaring if I so much as reached out towards a product. Eventually, I had enough. I went to the till, with her following. The girl at the checkout scanned my items and my loyalty card and told me my total. As I handed her my money, the rude worker stormed over and grabbed the iodine pen, scribbling all over my note, a smug grin on her face. I waited as nothing happened to my money, and silently fumed as I was handed my receipt. I felt her glare boring into my back as I left the shop, seriously having to bite down on my tongue to stop myself from yelling at her. I get that workers are supposed to upsell and offer assistance, but judging me outright by my appearance, being incredibly rude about my makeup, and being convinced I’m a thief with no reason is taking it a bit far.)

Recording Your Success

, , , , , | Right | April 3, 2018

(A new trainee is on her first shift, under the supervision of the shift supervisor. The supervisor is called away. As I am also a supervisor, albeit not on this particular shift, she asks me to keep an eye on the trainee until she comes back. As I finish my current call, I notice the trainee getting flustered. She is trying to transfer the caller to the correct section, but, based on what I can hear from her side of the conversation, the caller is giving her a hard time about this, and is not letting her do so. I go over to see if I can help, and hear the trainee reply to the caller:)

Trainee: “Sir, do you know that all calls are recorded? If you wish to make a complaint about me, I’ll gladly pass you over to my supervisor, who will then listen to the playback of this call and will hear that I’ve been trying to help you for the last several minutes. Or, I could save us all the hassle and just transfer you through to the correct section to deal with your inquiry.” *pause* “Of course I’ll transfer you through, sir. Have a nice day.”

(This call centre didn’t actually record all its calls, as there was too high a volume of calls to make it practical. But, oh, yeah, this trainee was going to do just fine!)

Tubular Yells

, , , , , | Learning | April 3, 2018

(We have two teachers for a human biology lab class, and each week they alternate who takes the class. One of them is great; the other has a habit of melting my brain immediately. Today we are looking at bones and identifying their features and differences between species. I’m looking at a pelvis when:)

Me: “Excuse me, but I’ve totally forgotten what the ischial tuberosity is; could you tell me?”

Teacher: “Well, when you can’t remember, think of the word.”

Me: “That’s the thing; I’ve totally blanked on this one. Could you let me know so I can continue?”

Teacher: “Break down the word. What does ischial relate to?”

Me: “Honestly, I’ve totally forgotten. I would say it’s part of or near the ischium, but I can’t remember where that is on here.”

Teacher: “Yes, related to ischium. And tuberosity? What does that mean?”

Me: “I don’t know.”

Teacher: “Think about it. What does it mean?”

Classmate: “I think she’s asking you because she doesn’t know, [Teacher].”

Teacher: “You’ll get it. What’s the word mean?”

Me: “I don’t know; that’s why I asked. My notes are in my bag, which you had us put away for this, and I’ve blanked on it, so I asked you. Can you please tell me, so I can move on with this?”

Teacher: “Tuberosity is to do with the shape: like tubules. You remember tubules in other areas?”

Me: “Yes, that makes sense, but I still don’t know–”

Teacher: “So, you know what it is now, because you broke the words down to their meanings.”

Me: “No. I don’t know which part of the bone is called the ischial tuberosity, which is why I asked.”

Teacher: “Well, you do know; you just need to be more confident.” *walks away*

(Another classmate ended up knowing it and shared with me, but how hard is it to just answer a straightforward question? Sadly, this is far from the first merry-go-round of simple questions. I fear for my marks.)

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