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That Customer Was Bad Economics

, , , , , , | Right | November 6, 2017

(I am a customer in this story. I am looking for a book for class. Seeing that the only employee at the help desk is already assisting a customer, I go to search for the book on my own. Unsuccessful, I return to the desk ten minutes later to see the same customer still there. He is speaking very slowly, as if half-asleep.)

Customer: “I’m sure you have it. It’s supposed to be a very good book.”

Employee: “I’m sure it is, but nothing is coming up in my search. Are you sure you can’t remember the title?”

Customer: *ignoring question* “Economics. It’s about economics. The lecture was very interesting.”

Employee: “Well, we have a lot of books on economics. How about [Book #1]? That one is very popular.”

Customer: “No, no. It was in the lecture. That’s not it. He mentioned it and I want to read it.”

Employee: “Yes, I understand, but unfortunately I won’t be able to find that exact book if you don’t know the title, author, or specific subject matter.”

Customer: “Economics. Bad economics. Like monsters. Monsters in the economy…” *begins talking about current economic events*

(This goes on for another agonizing eight to ten minutes, and I’m torn between laughing and being extremely annoyed, but I am incredibly impressed at the employee’s patience. Another employee finally comes to the desk to assist me, and is able to confirm within 30 seconds that the book I’m looking for is out of stock. Just as I’m about to leave, I hear:)

Employee: “Sir, what about [Book #2]? I searched for recent lectures on economics and this book came up. Does [Book #2] sound familiar?”

Customer: “No… Well, yes. That could be it. That might be it. Yes. That was the book.”

Employee: “Fantastic! We don’t currently have it in stock, but I can order it for you and it will be here by the end of the week.”

Customer: “Oh, no. No, I don’t want to buy it. I just wanted the title. I’ll go find it at the library.” *leaves without saying thank you*

Employee: *slowly lowers head onto desk*

Doesn’t Have A Long Term (Inter)View

, , , , | Working | November 6, 2017

(I’ve worked managing a telesales route for one of the largest soft drink companies in the world for about a year. There’s a lot of fuss in my department about how you must work there for a year before applying anywhere inside the company, but they never have you sign anything agreeing to it. A position that I’m very interested in opens up in a different city. I mention it to a couple of the managers there who practically beg me to apply, so I do. I get called in almost immediately for an interview, but before I can request the PTO for it, my manager calls me into her office.)

Manager: “Why did I get a call saying that you applied for an internal position?”

Me: “Because I did? I was just about to put in a PTO request for a half day so I can go interview at the other office.”

Manager: “You know that you can’t apply for anything internally until you’ve been here for a year! You haven’t been here for a year yet! The only reason that [Coworker] was allowed to change departments was because she waited out the year.”

Me: “I started working under you in June of last year. It’s now July. I’ve worked here for a year.”

Manager: “The first 90 days that you worked here were probationary and don’t count towards the year time. You cannot apply for an internal position until September. Also, when the time comes you are not allowed to apply for any positions within the company without asking me first.”

Me: “I already applied for this one and they really want me to come in. [Other Manager] is waiting on my reply.”

Manager: “You weren’t supposed to have applied in the first place! I won’t let you go.”

Me: “All right, then. I’ll let [Other Manager] know.”

(My manager started getting daily phone calls and emails from the other manager asking her to let me come in, and I started getting daily phone calls from him, as well, asking if she had okayed it yet. This went on for over a week, with me constantly telling the other manager that I still didn’t have approval to take time off during working hours to go. I finally got called back into my manager’s office and told that I could go interview. When I excitedly called the other manager back, I was told that they were forced to close the position and choose someone else the day before, and that there was no way to get me in anymore. I turned in my two weeks notice and moved across the country shortly afterwards.)

Nothing Civil About This War

, , , , , , | Working | November 6, 2017

(My partner and I have been waiting for months to see “Captain America: Civil War,” and going to the movies is a very special occasion for us due to finances. We decide on a theater located on the top floor of a rather nice mall that is surrounded by a food court, since prices are fair and the location is close. We pay and take our seats in the front, and not too long after the previews start someone sits directly behind us and begins noisily eating out of a paper bag. My partner turns and informs me they are eating a burger out of a paper bag and I figure they will be done soon. Except, they have an entire large backpack FULL of burgers, and they proceed to eat them as noisily as possible all the way through the credits and half an hour into the movie itself! My partner confirms that they are eating burger after burger like their backpack is a dispenser, and the paper on each burger is crinkled so loudly and purposely that I cannot hear most of the dialogue. I’m talking continuous and endless loud crinkling, like an Internet troll decided to come to the movies. Fed up, I decide to do what I never do and complain. This theater is two stories, and to get to the desk I have to go down an escalator and across the lobby. When I get to the concessions desk, a very nice guy calls a manager when I explain the problem, and whispers quickly that he had the same issue a week ago and not to expect any real help. A female manager arrives and I explain to her my issue. She looks incredibly bored.)

Manager: “What do you want me to do about it?”

Me: “You have a no outside food and drink policy.”

Manager: “Yeah, but it’s not like we can enforce it; we’re right next to the food court.”

Me: “So, what am I supposed to do? I can’t hear, and have missed a big part of the movie.”

Manager: *sighs* “I can come up behind you and talk to them, but that is really it.”

Me: “That’s fine.”

(I went back upstairs and into my theater, where the guy was STILL eating noisy, paper-wrapped burgers and continued to do so for an additional twenty minutes. I could hear everything behind me and looked back several times, and the manager never came into the theater, at all. When we left after the credits, we counted over a dozen burger wrappers thrown all over the aisle behind us. I was upset that nothing was done and that the manager lied and never came to check, so I decided to write a formal online complaint on the company website. Apparently those complaints go directly to the managers, and the manager I talked to decided to answer and state that I was making too big of a deal out of this. Then she lied and said she did come to the theater, and that their was no evidence after the show of outside food or drink. Then she offered me free passes to shut me up! I was pretty upset that my complaint got brushed aside twice by the same awful manager, who apparently just liked to lie. I decided to not push it further, as I had clearly hit a wall, and refused the passes. Who wants to go to a movie they can’t hear? I went back about eight months later and didn’t see her, so hopefully she works somewhere else now.)

Some People Have The Nerve

, , , , , | Learning | November 6, 2017

(One of my friends at college has a hidden disability. Her nerve endings send pain signals so she is in constant pain; however, walking is doable. On top of that, she needs a hip replacement at the age of 18, which makes stairs impossible. This means she takes the lift just going up a single flight of stairs. I’ve started going with her because she’s told me people often make comments. We get the lift with a group of guys who are on the sports degree. I press the button for floor one.)

Guy #1: *condescendingly* “That’s lazy, don’t you think?”

Me: *smiles* “My friend’s nerve endings don’t work properly, which means she’s in constant agony. Plus, she needs a double hip replacement due to a birth defect.”

(There’s silence.)

Guy #2: *to [Guy #1] in a light jovial tone* “Bet you feel like a right d*** now.”

This story is part of our Invisible Disability roundup!

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What The Truck?

, , , , , , | Working | November 6, 2017

(I am the customer. I recently purchased a truck and am going in to finish the payment set-up at the bank. I am female.)

Banker: “Okay, so, according to this statement, your payments are going to be $305.00. Do you want that directly from your savings or checking?”

Me: “Yeah, checking, please! I am really excited. I have never owned my own car before!”

Banker: “What sort of vehicle did you decide on?”

Me: “I got an F-150.”

Banker: “What is that?”

Me: “A Ford?”

Banker: “I’ve never heard of it.”

Me: “It’s a popular truck.”

Banker: “You got a truck?”

Me: “Yes. I love it.”

Banker: “But you are a girl!”

Me: “Yes… Yes, I am.”

Banker: “Why didn’t you get a car?”

Me: “I have had a car before, but I really liked the truck.”

Banker: “Girls can’t drive trucks.”

Me: *pauses* “What?”

Banker: “Girls can’t drive trucks! Those are meant for boys!”

Me: “No offense, but that is absurd. It’s just a truck.”

Banker: “Are you a lesbian?”

Me: “Excuse me?”

Banker: “Are you a lesbian? Lesbians drive trucks.”

Me: “What is wrong with you? It’s just a car! And no, not that it’s any of your business, but I am not a lesbian, but I take great offense to your stereotyping people based only on the sort of car they drive. This is so wrong.”

Banker: “Are you sure you aren’t a lesbian? I mean, you look girly, but you never know….”

Me: “Do you have a boss?”

Banker: “Yes.”

Me: “Go get them.”

(I explained the entire situation to the boss, while the banker looked completely confused as to why anyone would find her offensive or wrong at all. The bank covered my first payment over it, and I have never seen that lady working there since.)