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Unnatural Attitude

, , , , , , | Right | August 30, 2013

(This month, we are taking donations for children with a particular disease, and ask our customers if they’d like to donate at the end of the transaction. I ask the current customer if he would like to make a small donation.)

Customer: “No, thanks. I believe in natural selection.”

(I freeze, and so does everyone standing behind him.)

Me: “Sir, this is for children with [disease].”

Customer: “Yeah, I know. Still, natural selection. If I had [disease], I know I wouldn’t want people donating to save me if I was going to die. The money can be better spent on other things.”

(By this point, half the line is glaring at him, and I’m still stunned.)

Me: “Even if you were a child, sir?”

Customer: “Yup.”

Me: “…here’s your receipt.”

(The customer leaves, and I begin taking care of the next customer.)

Next Customer: “Before you get too far, I’d like to donate $2 to make up for that guy. ‘Natural selection!’ What a monster!”

(After this customer, everyone in line who has seen our exchange made a sizable donation for the cause! Certainly made up for “natural selection” guy!)


This story is part of our Customers Who Dislike Charity roundup!

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Rent Is More Important

, , , , | Right | August 20, 2013

Me: “Good afternoon, [Online Ticket Website].”

Customer: “Your website is the worst.”

Me: “I’m sorry you feel that way, ma’am. How can I help you?”

Customer: “I want help.”

Me: “Clearly. Would you like me to help you purchase tickets to a specific show?”

Customer: “Yes. I guess.”

Me: “What play?”

Customer:Belleville.”

Me: “I apologize, ma’am. The entire run of Belleville is sold out.”

Customer: “No, it isn’t.”

Me: “Yes. It is.”

Customer: “Says who?”

Me: “Says me.”

Customer: “I WANT THOSE TICKETS! I WANT THEM NOW!”

Me: “Ma’am, there’s nothing I can do. The play is sold out, and I would suggest that you calm down as tickets to an off-Broadway play aren’t nearly as important as things like a roof over one’s head or food on one’s table.”

Customer: “MAYBE FOR YOU!” *click*


This story is part of our Musical Theater Roundup!

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On A Roll About The Roll

, , | Right | August 12, 2013

(My boyfriend and I are at our regular grocery store. We always get in this particular cashier’s line when she’s working because we connect on a “we both work with customers daily and it’s awful” level. The customer ahead of us is giving her a hard time.)

Customer: “This should only be $1.50!”

Cashier: “It’s ringing up as $2.00. You may have picked up the wrong item.”

Customer: “No! This is on special! It said it was on sale.”

Cashier: “Hold on, please; I’ll check with the bakery.”

(The customer pouts as the cashier calls on the phone nearby. We only hear her half of the conversation. She gives an item number and describes the item. She finishes the conversation and then speaks to the customer.)

Cashier: “There is a special on this item, but not in this packaging. This has six rolls in it; the one on sale has four. It’s not even a big difference; you’re paying 50 cents more for two more rolls.”

Customer: “That’s not right!”

Cashier: “I just called the bakery. I just checked. You can put this back and get the one on sale or you can get this one.”

Customer: “Okay. Okay, just this, okay, fine, fine, fine.”

(The cashier finishes with the customer. The customer walks away.)

My Boyfriend: *grins* “Just another day, huh?”

Cashier: “Seriously. Fifty cents for two more rolls. Oh, hey, look. She’s going over to customer service.”

(We all look over as she brings up her receipt and more or less yells at the representative. She points over to our cashier and we watch the representative get on a phone.)

Cashier: “Great, looks like she’ll be getting that discount. The manager always caves in to these people.”

(My boyfriend and I simultaneously groan.)

Me: “We know how that is.”

Cashier: “I have to stop myself from yelling at these people. I tell myself, I love my job! I really do. I really… really do. Really.”


This story is part of our I Love My Job roundup!

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She Also Speaks Ironic

, , , , , | Right | August 5, 2013

(I manage a fast food restaurant. I’m currently serving a customer who is from East Asia. She is clearly new to the country, as she is having significant trouble with the transaction, and I’m finding it difficult to communicate. My coworker steps in.)

Coworker: “Excuse me, where are you from?”

Asian Customer: “I am from Korea.”

(Suddenly, the next customer in line speaks up.)

Customer: “Racist! You’re a racist!”

Coworker: “Excuse me, ma’am?”

Customer: “I said you’re a racist! It doesn’t matter where this young lady comes from; she should be welcome in your store. You should feel ashamed!”

(The shouting customer turns to me.)

Customer: “You! Do something about her!”

Me: “I absolutely agree. You see, my coworker here is studying for a master’s degree in Asian studies. She was just asking because she could process this transaction in Korean, Japanese, Mandarin, Cantonese, or Indonesian, and didn’t want to look like an idiot by making an assumption about someone she didn’t know.”


This story is part of our “Where are you from?” roundup!

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In Line And Out Of Line

, , , | Right | August 5, 2013

(I’m in line to pay. [Customer #1] in front of me is about in his 40s, and very well-dressed in a suit and tie. [Customer #2] in front of him seems to be a single mother with her child. I’m 25, and pretty shabbily dressed; wearing only faded jeans, an old, novelty Star Wars shirt, and have my long hair almost covering my eyes.)

Customer #1: “Lady, can you hurry up! Some people are important and actually have places to be!”

([Customer #2] is fumbling with her money. In her cart she only has basic groceries and what appears to be a birthday cake for her child. She mumbles something about not having enough money, and decides to leave the cake behind.)

Customer #1: “Don’t waste everyone’s time if you can’t even pay for your s***! Or maybe you need another government handout that comes from my taxes?!”

(At this point, I feel like I’ve got to step in.)

Me: “Hey, man, that’s enough!”

Customer #1: “Who do you think you are? I’ll have you know I’m the [High Profile Position] at [Large Shipping Company], and no one ever talks to me like that.”

(Suddenly, I become much more respectful.)

Me: “I’m so sorry, sir. I had no idea you were so important. Would you mind if I asked you for your business card?”

(Customer #1 smugly hands me his card. I see he is, indeed, who he says he is.)

Me: “And here’s my business card.”

Customer #1: “Why the h*** would I want your—”

(Customer #1 suddenly goes pale, as he notices that I am co-owner of [Large Shipping Company].)

Me: “Now that I know your name, I’ll be sure to phone your supervisor to ensure you’re put on probation. One more act like this and you’re fired.”

(Customer #1 stammered for a bit, before practically running from the store. I ended up paying for the mother’s cake, and even gave them a bit extra to buy the kid any toy from the store.)