A Cashless Karmic Transaction

, , , , , | Friendly | June 22, 2018

(It is December, and holiday gift shopping is in full swing. I’m minding my own business, paying with cash in a store.)

Customer: *behind me, scoffs* “Who uses cash anymore these days? Get with the times.”

(I ignore her and continue on my way to another store nearby. I’m in line to pay when the cashier announces that the electronic payment system is down. Later I learn this isn’t just the store’s problem, but stores across the entire country are having issues. They’re currently serving all customers who can pay with cash first while working on a solution for those who can’t. Coincidentally, the same customer is in the line in front of me. As I pass her to go pay, I can’t resist.)

Me: “Who pays cash these days? People who aren’t screwed right now.”

(The look on her face was absolutely worth it.)

Self-Insufficient

, , , , , , , , | Working | June 22, 2018

After a buyout, I’ve been temporarily acting as manager of a large group of employees. I’ve separated them into two groups, and each is coming to spend a week training at our headquarters. In preparation, I set up Google documents page with the training schedules, training reference information, maps, lists of contacts, information about the hotel, forms for travel reimbursement, and local information such as taxi services and restaurants. I then email each employee their specific plane tickets and hotel check-in information.

As I am in a supervisory role, this is not my job, but I choose to do this to make my employees’ training easier. Their point of contact for travel is a secretary at headquarters.

Almost immediately, I get the calls from people unwilling to glance through the documents that were provided. Two employees are specifically difficult.

[Employee #1] calls for every question on his trip. He has chosen to rent a car, and expects me to stay on the line with him and give him turn-by-turn directions around the town where the headquarters are located. Each time I tell him to use his company-issued phone for GPS, but he keeps calling. He also emails every morning asking me his daily training schedule. In response, I just keep re-forwarding the initial email with a note that information was already provided.

[Employee #2] just doesn’t read anything. He is scheduled to train with the second group, but having not read the email, doesn’t know that. Instead, he assumes he will be in the first group, books his own flight, and flies out to headquarters. I don’t realize there is an issue until he fails to show up at work on Monday. Then, I get a furious phone call from him complaining that he isn’t booked for a hotel. The secretary at headquarters manages to rearrange things so he can join training that week, but he takes to calling me for any question he might have. Over six days, this amounts to 49 different phone calls. Each has a question that was already answered in the initial email, or is local information he could easily Google.

Afterwards, the company brings on the permanent replacement manager. About a month later, the company decides to make cuts, and I am asked to work with this new manager to decide who will stay. After discussing our experiences, we decide that both [Employee #1] and [Employee #2] show the same lack of attention to detail and zero self-sufficiency in their normal workday that they displayed during the trip.

When they are let go, they have to turn in their phones. I know I made the right choice when I find out I was listed as “Queen Bitch” on [Employee #1]’s contacts!

Rude Doesn’t Recognize Itself

, , , | Right | June 22, 2018

(I’m working in the concessions part of the theater, and there are only two cashiers, including me. Anyone that orders food from the kitchen is asked to wait all the way at the end of the registers for their food number to be called and delivered. There is a sign there that clearly says, “Hot Food Pickup.” There’s about seven people in my coworker’s line. My register is past my coworker, coming from the kitchen, so as I walk by, I gesture to the person immediately behind the people my coworker is already helping.)

Me: “Sir, I can help you right over here. Sir, welcome to [Movie Theater]; how may I help you?”

Customer #1: “Yes, can I have—” *gets about halfway through his order*

Customer #2: *to my coworker* “THIS IS RIDICULOUS! I’ve been waiting in this line for five minutes and no one has come to help me, but that girl—” *points at me* “—just called the next person over from this line to walk over there!”

Coworker: “Um, I’m sorry, ma’am, but that’s not a line; that’s where people go to pick up their food.”

(My coworker looks over at me, baffled, seeing that there hasn’t even been a cashier near a cash register over on that side delivering orders in a couple minutes, only our manager passing out food.)

Customer #2: “Well, I want you to help me right now! My movie has already started! I’m about to never come back to this theater; the service here is horrible!”

Me: *listening as I’m filling up my next customer’s popcorn bag, I turn around* “Ma’am, I’m sorry for the inconvenience, but there are twenty minutes of commercials; there’s a good chance your movie hasn’t even started.”

(The rude customer ignores me and starts shouting orders at my coworker; she now has to apologize to the next people in line as she takes this lady. At this point she’s made so much of a scene other people in line start talking about her and pointing; everyone knows she’s the one who made the mistake, not us. [Customer #2] quickly snaps around to a younger couple who’s explaining what happened to an older couple that just came back from the bathroom.)

Customer #2: “Are you talking about me? How dare you?! It’s incredibly rude to point. What is wrong with people nowadays?! I don’t think I’ll ever come back here.”

(After [Customer #2] finally leaves, I go back to the kitchen to tell my manager what happened. Amazingly, he didn’t hear a thing, despite [Customer #2]’s loud voice.)

Manager: “Well, you know sometimes we get people here like that. They just don’t know any better.”

Me: “[Manager], if she had come up to me with that tone, my response would have gotten me fired on the spot.”

Attempts To Cut The Line Are Painful

, , , , | Healthy | June 22, 2018

(I go to a small chiropractic office with no receptionist. As you come in, you ask the others waiting who is last in line, and then you know where your place is in line. The doctor brings the previous person out, and the next person in line goes in. Works excellent, usually. One day, I have been waiting through three or four previous patients and I am the only one left waiting. A guy comes in, looks around and sees me, a middle-aged woman, standing there.)

Guy: “I’m sure you won’t mind if I go ahead of you. I’m in a lot of pain.”

Me: “Actually, I’m in quite a bit of pain, too.”

(The guy gives me a dirty look and sits down. The doctor emerges and the guy jumps up to be next. The doctor swivels sideways to block the guy’s entrance to the office.)

Doctor: “Hello, [My Name], you’ve been waiting so patiently even though you’re in too much pain to sit down. I’m sorry to have been so long.”

(Apparently the guy tried this whenever there was a woman in front of him. Love my chiropractor.)

Airing Their Grievances

, , , , , | Right | June 22, 2018

(I work at a gas station that has an air pump owned by a different company. It costs $1 in quarters for about four minutes. They basically rent the space from our corporate office.)

Customer: “You need to give me a receipt for the $1.50 I had to spend on air from your machine so I can get reimbursed from my boss!”

Me: “I’m sorry, sir, but we don’t own the machine. They rent the space from our corporate office.”

Customer: “But it’s on your property! You’re making a sale! And I need a receipt so I can get my money back from my boss!”

Me: “Sorry, it doesn’t work that way. I cannot give you a receipt, as it’s not ours to give.”

Customer: “So, you’re making a cash sale with no record?!”

Me:We didn’t make a sale; the other company did.”

Customer: “Well, surely you can appreciate my situation? I need a receipt to give my boss so I can get my money back.”

Me: *sighs* “There’s a number on the machine you can call.”

Customer: “I guess I’ll have to do that!” *storms out*

(Yes, he was seriously flipping his s*** over getting reimbursed for $1.50!)

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