Ring Me Up And Shut Me Down

, , , , , , | Right | November 20, 2012

(I’m grabbing a few sundries after filling my car up. The only other people in the store are a young girl at the register and a customer she’s serving. I take no interest in them until I suddenly hear the customer screaming.)

Customer: “Get me your manager, now! You’ve worked your last shift at this place, you worthless b****!”

Cashier: “I certainly will, ma’am, but I was merely—”

Customer: “No! Not another word! I am the customer; the manager will believe whatever I tell him. Now stop stalling and get him for me!”

(The cashier sighs and disappears into the back room, returning with said manager a moment later.)

Manager: “Is there a problem, ma’am?”

Customer: “I’ll say there is! This incompetent s*** rang my gum up twice and then laughed in my face when I told her to correct the error. I’m certain she rang all my other stuff up incorrectly, as well. I demand you kick her to the curb!”

Manager: “I see…” *to the cashier* “Is this true?”

Cashier: “Well, just the part about ringing up her gum twice. I apologized and fixed the error immediately.”

Customer: “Bulls***! You’re lying!”

Manager: “Could you bring the transaction up, please?”

Customer: “She’s lying! She f****** laughed in my face!”

Cashier: “Ma’am, I was only smiling. I promise.”

Manager: *checking the register screen* “Hmmm, I see she did correct her error, and everything else was rung up properly.”

Customer: “FIRE HER!”

Manager: “Ma’am, may I ask you a question first? Namely, who are you?”

(She states her full name, job title, company, and the location of her office, which is a small brokerage firm in the nearby town.)

Manager: “Hmm, can’t say I’ve ever heard of them, or you. Nevertheless, let me ask you this: why should I fire this girl whom I’ve worked with for three years, has never missed a day without good reason, is always on time for her shift, and has been described by several of our regulars as one of the most courteous ladies they’ve ever met, over a simple mistake which, as I’m seeing here, she quickly corrected?”

Woman: “Wha? But… I… you… because I’m the customer!”

Manager: *nods* “Well, I’m sorry, ma’am, but I don’t see how that’s a valid reason to side with someone I don’t know from Adam, and thus lose a model employee whom I know to be perfectly trustworthy and respectful. Is there anything else we can help you with?”

(With that, the customer screams, shoves what’s on the counter at the manager, and storms out.)

Manager: *to the cashier* “If I believed every windbag who came in here ranting incoherently, I’d never be able to hang onto any staff. I’ll be in my office if you need me again.” *disappears into the back*

Me: *stunned* “My God. That was awesome!”

Cashier: *beaming brightly* “Whole reason why I love my job!”


This story is part of our I Love My Job roundup!

Read the next story in this roundup!

Read the I Love My Job roundup!

1 Thumbs
3,725

Emma Gets Frosty

, , , , | Working | November 5, 2012

(I’ve stopped by a comic store near where I live. I see an attractive young woman and an employee arguing.)

Employee: “I’m telling you, we don’t have what you’re looking for here.”

Woman: “Yes, you do. I was just looking at what I want.”

Employee: “We don’t have anything for girls here!”

Woman: “Do you know who I am?”

Employee: “A lost girl who won’t listen to me!”

Woman: “No. I work for [Comic Publisher]. I write comics for a living, and I’m here to look for a [Popular Superhero Comic] that was recommended to me.”

Employee: “Bulls*** you work for [Comic Publisher]! They don’t hire girls!”

Woman: “I am the writer of [Comic Series].”

Employee: “I highly doubt that!”

Woman: *crosses her arms* “Then go check!”

Employee: “Oh, I will! Girls can’t write comics!” *storms off*

(Eventually, the employee returned, albeit sheepishly; apparently the woman was telling the truth!)


This story is part of our Writers roundup!

Read the next story in this roundup!

Read the Writers roundup!

1 Thumbs
1,849

Mocha With An Extra Snot

, , , , | Right | October 30, 2012

(I am working at a coffee shop and have recently started training a new barista hire. He’s a teenage boy whose parents come to visit him a lot while he’s working. His parents are very snotty and condescending. Their son seems a little bit spoiled and not used to work, but he is very pleasant with the staff and is improving quickly. One day, his parents come in while my coworker is away from the station, so I offer to take their order.)

New Hire’s Mom: “We’ll take a pumpkin muffin, and we want that heated, and a large mocha.”

Me: “Okay, and would you like your mocha latte hot or iced?”

New Hire’s Mom: *narrowing her eyes* “I want my mocha hot, no whipped cream!”

Me: “Okay, that will just take one minute.”

(I read back their order before I ring them up, fully and precisely, as we are required to do to catch any mistakes.)

Me: “So, that’s one muffin and one large mocha latte. That comes to [price].”

New Hire’s Mom: “NO, NO, NO! I said I want a MOCHA! MO-CHA! MO! CHA! Not a mocha latte!”

Me: “I don’t understand. Do you want it to be a mocha cappuccino?”

New Hire’s Mom: “No! I just want a mocha with no latte! Is that so hard for you to understand?!”

Me: “Ma’am, I think you don’t understand. A mocha is just shorthand for mocha latte; it’s the same thing. The latte part is the espresso and milk, and it becomes a mocha latte when you add chocolate. Without the latte, you would just have the two pumps of syrup.”

(I make the drink and demonstrate the steps for her, explaining how the drink is put together, and point out how the last step with the steam wand can either make it a latte or a cappuccino. When I try to give it to her, she glares at me.)

New Hire’s Mom: “I don’t want that! I asked for a mocha, and that’s wrong!”

Me: “I assure you, it’s the drink you ordered.”

New Hire’s Mom: “No, I always order a mocha. I never get a latte! You’re incompetent! I know what I drink! I get it all the time! My son is a barista here, and he’s better than you!”

Me: “I know, ma’am. I’m the one training him, and he’s still learning the job. I’ve been doing this for some time and know my way around a coffee.”

(My coworker, the new hire, emerges from the kitchen and walks over to greet his parents.)

Me: “Hey, would you like to show your parents what you’ve learned on the machine?”

New Hire: “Yeah! What would you like?”

New Hire’s Mom: *looks smugly at me* “We want a heated pumpkin muffin, and a large mocha.”

(I finish ringing them up. He goes to work and starts showing off, explaining why the fine ground espresso packed tightly makes the drink stronger, what the buttons are for, etc. He is being a great little salesman. The whole time he is demonstrating, his mom looks more and more embarrassed because he is mirroring what I’ve already showed her. When he is finished, I remind him.)

Me: “Don’t forget the last step before you serve!”

New Hire: *proudly* “Here you go, Mom! One mocha latte and one hot pumpkin muffin!”

New Hire’s Mom: *takes it and leaves, absolutely livid*


This story is part of our Pumpkin Spice roundup!

Read the next Pumpkin Spice roundup story!

Read the Pumpkin Spice roundup!

1 Thumbs
4,818

Not All Knights Are In Shining Armor

, , , , , | Right | October 15, 2012

(Two of my children suffer from a rare, genetic bone disease and they both have recently had major surgery. My 10-year-old had his hip rebuilt and is using a wheelchair, while my 13-year-old had a tumor taken out of his ankle and is using a walker. The 10 year old also uses a walker to move from his chair to the car. I am parked in a handicapped space, and am trying to get them loaded into the car. There are 6 open handicapped spaces, but this elderly man decides he needs the space directly next to my driver’s side.)

Elderly Man: *honking horn* “Get out of the way!”

Me: “I need to get the kids loaded. I’ll be out of the way shortly.”

Elderly Man: *honking even louder, scaring my 10-year-old* “Get out of the way, lady! You don’t even need this spot.”

Me: “Sir, my two disabled children do need this spot, but there are several other open spots if you’re in a hurry.”

(By this time, I have my wheelchair-using child in the car. I set his walker aside to push the chair to the back of my car and retrieve my older child’s walker from the other side of the car. Unfortunately, I am not fast enough. The elderly man honks again, then bullies his way into the spot and DRIVES OVER the walker. I am nearly in tears, and have just put my head down trying to get the wheelchair folded up and put in the trunk of my car. The elderly man gets out of his car while I have the chair half way from the ground to the trunk.)

Elderly Man: “You’re very rude! You should be ashamed of yourself! You shouldn’t even be using this spot. It’s obvious you don’t need it!”

Me: *literally slack-jawed* “I’m sorry you feel that way…”

(As the elderly man leaves, two young men who look like thugs approach me.)

Young Men: “We’ve seen everything and feel really bad for you. Can we help you get the wheelchair and walkers into your car?”

Me: *crying and trembling* “Yes…”

(Not only do the young men get the medical equipment in my car, but they get my 10-year-old laughing again with their non-stop jokes. After they finish helping me…)

Me: “Thank you! Can I do anything to repay your kindness?”

Young Men: *wave me off* “We’re just doing what decent people would do. Have a pleasant day!”

(I found out later that they’d noted the elderly man’s tag number and had gone inside to report the incident to the manager. The police were called and the elderly man was held responsible for the damage to the walker.)


This story is included in our Wheelchairs Versus Ableism roundup!

Click here to read the next story!

Click here to go to the roundup!

1 Thumbs
7,497

You’ve Got To Be Kitten Me, Part 2

, , , | Right | October 3, 2012

(A young woman comes in to our vet with her fairly large house cat. The cat is upset, so the young woman takes him out of the box and begins cradling him like an infant. The cat seems much happier and starts purring so loudly I can hear him several feet away. When the vet calls her, she switches the cat to her hip like a baby and moves to carry him into the office. Suddenly, another customer yells out.)

Other Customer: “OH, MY GOD! I thought you had a baby! You can’t carry a cat like that!”

Young Woman: *looks at her still purring cat* “He doesn’t seem to mind.”

Other Customer: “But that’s how you’re supposed to hold babies! You can’t hold a cat how you’re supposed to hold a baby!”

Vet: “Ma’am, it really isn’t bad to hold him like that as long as it doesn’t upset him. And the cat is purring. He seems quite comfortable, so I don’t see a problem with it.”

Other Customer: *to everyone else in the lobby* “Someone back me up here. She can’t hold her cat like that!”

Me: “Why, because you don’t like it?”

Cat: “Meow?”


This story is part of our Take Your Cat To The Vet roundup!

Read the next Take Your Cat To The Vet roundup story!

Read the Take Your Cat To The Vet roundup!

1 Thumbs
3,435