They Don’t Just Make Up Procedures For Fun

, , , , , | Working | July 12, 2021

I’ve spent countless hours writing simple instructions with pictures to make the jobs in the factory really clear. All the tools are numbered and the processes have been tried and proven to work. It’s a lot of work but has shown to decrease scrap and issues at the customer’s end.

It’s maddening to find people who just refuse to follow them or think they know better, especially as I talk them through each sheet and why we do it.

I’m updating a few of the instructions on the factory floor, and I am just waiting for [Employee] to finish so I can swap his instructions and take him through the changes, but I notice that something is off.

Me: “Hang on. Where’s the scraper?”

Employee: “The what?”

Me: “The scraper tool, about this big, you use it between parts?”

Employee: “We don’t use anything like that on this operation.”

Me: “You do! Look!

I point to the big picture of the scraper in the instructions and then to a hook marked “scraper.”

Me: “And look, there is a space for it to hang up.”

Employee: “Oh, yeah. We stopped using it because it was taking too long.”

Me: “You don’t get to make that decision. This is the process and you should be following it.”

Employee: “I don’t see the point. We haven’t been using it for months and nothing bad has happened, so what’s the point?”

Me: “Firstly, we don’t just wait until there is a massive f***-up to see if things are good ideas or not, and secondly, the reason we use the scraper is that if we don’t, in a few months time when they are installed, they might not fit. You have put hundreds of parts at risk.”

I stormed off, angry. I  could hear [Employee] calling me names and such, but I tuned him out. I let the manager know and he actually went white. He’d just sent a whole lorry out, and at the time, we were trying to bid for more work from the customer. Having a load of issues now could jeopardise the business, not to mention the extra money and man-hours putting all this right.

[Employee] was read the riot act, banned from overtime, and moved into the warehouse to sort the returns he’d put at risk until it was all sorted.

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Parenting Is All About Timing

, , , , , , , | Related | CREDIT: Petallic | July 12, 2021

Twenty years ago, my brother lived by himself about an hour away from where my mum and I lived. We lived in a rural area, while my brother was in the nearest city. Whenever my mum had a need to go into the city, she would pick him up and they’d just spend time together.

He had a really bad habit on these occasions to wait until she was already there and then get out of bed, shower, get dressed, and then meet her outside. This process would take anywhere from ten minutes to half an hour, which would eat into the time mum was willing to spend in the city.

One day, Mum arranged to see him.

Brother: “Okay, just text me when you’re here.”

The next day, she texted him, “I’m here,” as she was leaving her house, an hour away from my brother. So, my brother got up, got showered and dressed, and went to stand outside, looking for her car. After waiting for fifteen minutes or so, he finally rang her to find out where she was parked.

Mum: “Parked? I’m not parked anywhere. I’m still driving.”

Brother: “But you texted me that you’re here.”

Mum: “I am here. You’re there. I will be there in about fifteen minutes. Are you ready?”

Brother: “Yes, I’ve been ready for fifteen minutes and waiting outside for you!”

Mum: “Oh, good. I won’t have to wait this time. See you in a moment!”

On that occasion, Mum was able to get on with her day immediately. In the future, my brother did end up being dressed in time for Mum getting there, but he is still perpetually and habitually late to this day, twenty years later. We still talk about this text every time my brother is late.

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Barking Up The Wrong Discount

, , , , , | Right | CREDIT: freshtohospitality | July 11, 2021

I work in a very popular National Park area. We are a pet-friendly hotel that only charges $25 per pet — the cheapest in the area. Yesterday was crazy with dog owners. All have to sign the pet policy that they will not leave their pet unattended in the room for any length of time. We even have a fee of $100 if the dog is a disruption to other guests and we know no one is in the room.

After receiving four complaints about one room’s dog barking nonstop since 5:00 am and not being able to get a hold of the guests, we discounted the four rooms and charged the discount to the room with the barking dog. This totaled less than the $100 fee and it made all the guests happy.

Now, the cherry on top. Another room came up for checkout and demanded a discount because her own dog kept her up by barking when other people walked past her door. I looked up at her like she had lost her mind. I pulled up her reservation — no pet fee added. So, instead of getting a discount, she had to pay us. She was not happy.

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Sometimes Instant Karma Is A Little Gross

, , , , , , | Friendly | July 11, 2021

I’m non-binary, which means that even though I physically present male, I don’t care what gender I’m associated with. I’ll usually dress neutrally, but sometimes I dress more feminine. When this story takes place, I am wearing a feminine top and a woman’s jacket with camouflage pants. I’m in the bathroom at a fast food restaurant when a man comes up behind me.

Man: “Hey, [transphobic slur]!”

Before I can even turn around and while I’m still using the urinal, the man grabs my shoulder and spins me around. He did this so suddenly, I didn’t have much time to react and I accidentally splashed his boots with… well, you know. 

Man: “UGH! WHAT THE F***, MAN?!”

He then sprints out of the bathroom. Shaken up but thinking this is the end of the encounter, I finish my business and walk out of the bathroom. A manager stops me before I reach the food counter to place my order. The man is with him and looks really angry.

Manager: “This man says you peed on him in the bathroom because he asked to use the urinal next. You need to leave or I’ll be calling the police.”

Man: “And you’d better apologize to me, you [transphobic slur]!”

Me: “Um… actually, you yanked me away from the urinal while I was using it.”

Man: “That’s a lie!” *To the manager* “This [transphobic slur] and people like him should be locked in jail! They’re mentally diseased!”

Me: *Stunned* “But… you’re the one yelling insults at strangers.”

Manager: “I don’t care who started this.” *Looks at me* “You need to leave now or the cops will be called.” *Looks at the man* “You need to leave, too.”

Man: “But why me? I’m the victim! This [transphobic slur] peed all over me!”

I’m not usually a confrontational person, so I complied with the manager and left the restaurant. I didn’t see how the rest of it went down, but I did pass by a cop with flashing lights on my way home.

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Playing The Old “Reverse” Card

, , , | Right | CREDIT: anika_giez | July 11, 2021

I’m Asian and I understand if people ask me what kind, because I look Chinese, I’m Vietnamese, and I grew up in Australia so I don’t have a distinct accent for any type of culture.

A customer comes up to me and stares for a bit as I do my friendly welcome.

Me: “What can I get you?

Customer: “NI HAO!” *Bows*

Me: “Bonjour.”

Customer: “Oh, I’m not French.”

Me: “Oh, I’m not Chinese, either.”

Customer: “Why would you assume I am French? Because I am white? That’s quite rude and racist. I am European.”

Me: “I don’t see a difference from what you did to me. I’m not Chinese, either, but you spoke to me in Chinese. I’m actually Vietnamese.”

He went red with embarrassment and pointed at the menu as my manager just giggled, knowing I was in the right.

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