If You Reach That Age And Consider THAT Discrimination, Then Wow…

, , , , , | Right | September 10, 2020

This takes place during the height of the health crisis when none of the stores have toilet paper. My job is to fill online grocery orders, which isn’t the easiest job at the moment. Most of our customers understand what’s going on in the world and accept that some things are hard to get right now, but others aren’t so understanding and we try to take turns dealing with them.

I’m paged to our office one day. When I get there, I see a coworker crying.

Me: “[Coworker], what happened?”

Coworker: “I just got yelled at by a customer who said I was discriminating against her because we don’t have toilet paper. I didn’t know what to do. She just kept yelling at me.”

Me: “Hey, take a deep breath. It’s okay. It’s not your fault.”

Coworker: “She said we were discriminating against the elderly.”

Me: “It’s not discrimination if no one has toilet paper right now.”

Coworker: “She just kept yelling at me!”

Me: “Okay, if a customer starts yelling at you, put them on hold and get a manager. That’s what they’re paid to do.”

My coworker nods and wipes her eyes. The customer service manager walks into the office just then.

Customer Service Manager: “Okay, I just spent fifteen minutes on the phone getting yelled at by this customer. [My Name], you’re the lead shopper’ you get on the phone and deal with her.”

Me: “Is it still the toilet paper lady?”

Customer Service Manager: “Yes. [Coworker], it’s okay.”

Coworker: “She yelled at me and said I was discriminating against her.”

Customer Service Manager: “She said that to me, too. In the future, call me or any of the other managers if a customer starts yelling at you. That’s what we’re here for.”

Me: “And it’s not discrimination. I’ll talk to her. Which line?”

Customer Service Manager: “Two.”

Me: *On the phone* “This is [My Name]; how can I help you?”

Customer: *Shouting* “I need toilet paper and you people are discriminating against the elderly! I know you have some so give it to me! You’re discriminating against me! You can’t keep toilet paper from the elderly!”

Me: “Ma’am, we don’t have any toilet paper. We haven’t had any in days.”

Customer: “Stop lying! I know you have some! I need toilet paper!”

Me: “I’m not lying. We don’t have any and no one knows when we’ll get more in.”

Customer: “You’re discriminating against me! I know you have some!”

The assistant store manager walks in just then.

Me: “Just a moment.”

I place her on hold before she can respond.

Me: “[Manager], please talk to this lady. She’s not listening to me or to [Customer Service Manager], and she already made [Coworker] cry. She says we’re discriminating against the elderly because we have no toilet paper. Line two.”

Manager: “Okay.” *Picks up the phone* “This is [Manager].” *Pause* “No, we don’t have any toilet paper.” *Pause* “I don’t know when we’ll get more in.” *Pause* “What if I take your contact info so we can call you the next time we get some in?” *Pause* “What was the number?”

He writes down the phone number and repeats it back to her to confirm.

Manager: “Okay, bye.”

He hangs up and throws the number away.

Manager: “I didn’t say we would call her.”

I still don’t know if he was able to calm her down because he has authority or because he was the first man she talked to.

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This Was No Accident

, , , , , | Legal | September 9, 2020

My dad is taking me grocery shopping while my car is getting serviced. We are driving when he gets a call from a random mobile number. We both know it is a scam call, but we could do with a laugh.

Dad answers the call, and sure enough, it is your typical, “You’ve been in an accident recently and we can get you megabucks” call — though in an interesting switch-up, the guy barely lets my dad say anything.

Finally, my dad agrees to be connected to someone else.

The scammer thinks he’s on to a winner and starts his final pitch — “All we need are your bank details, sir!” — when my dad cheerfully tells him that he hasn’t actually had an accident in over forty years of driving!

The scammer’s response of, “Oh, my golly gosh! What a terrible mix-up of details!” before hanging up has us both howling with laughter!

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Praise Be To The Caller ID

, , , , , | Working | September 8, 2020

At my last job, I worked in a tea house where the manager was also the owner of the business. Like most businesses, we received our fair share of solicitor calls, but we had an advantage for detecting these calls early. The owner’s husband’s name had been put down on some piece of paperwork when opening the business, so we could always tell when a solicitor was calling because they would ask for her husband’s name.

The owner had no tolerance for solicitor calls, so as soon as someone asked for her husband’s name, we would say, “We don’t accept sales calls,” and hang up on them.

There are a lot of things that I do not miss about that job, but hanging up on solicitors and leaving them to wonder how on earth we figured it out so quickly was one of the perks.

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And We Thought Regular Scam Calls Were Bad

, , , | Legal | September 6, 2020

At the time of this story, I need to answer phone numbers that I don’t recognize, so unfortunately, that means dealing with a lot of scam calls on top of the calls I am waiting for. To handle this, I start answering my phone in different languages, sometimes messing with them a bit to waste their time. Many scammers hang up when they think I can’t understand them.

This one is a bit more… persistent.

Scammer: *In a thick Indian accent* “Hello, I am calling about your credit card bill. I can reduce your interest.”

Me: “¿Qué? No tengo una tarjeta de crédito.” *What? I don’t have a credit card.*

Scammer: “Miss, I can save a lot of money for you. Please, what is your credit card number so I can reduce your interest?”

Me: “Ya te dije, no lo tengo.” *I already told you, I don’t have one.*

Scammer: “Miss, do you speak English?”

Me: “No, no English.”

Scammer: “Can you speak some English for me? Can you say, ‘I love you.’?”

Me: *Very weirded out* “No, eso es asqueroso.” *No, that’s gross.*

Scammer: “Say, ‘I love you.’”

Me: “You’re a pervert.”

Scammer: “YOU BI—”

All I could do was hang up then, just wishing there was actually a way to report him.

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Karma Cake Never Tasted So Sweet

, , , | Right | September 5, 2020

There’s a mandatory mask requirement for all indoor businesses in my county. If people aren’t at their table eating or drinking, masks are “required” to be on.

People have been very compliant and we have had no issues, but it’s important to preface the story with that.

It is Saturday, and it’s VERY busy for our restaurant, with way more to-go orders than usual. I work in a restaurant that has a bar, bakery, and kitchen, and we have many massive orders that only need stuff from the bakery. This makes the restaurant run very smoothly until it is time to get dessert, which you are likely to be waiting twenty-five minutes for. Servers compensate for this by putting orders in advance and keeping them in freezers until the guests are ready.

There is a huge crowd in the lobby near the bakery for walk-in dessert orders. People who come often understand how busy we get, but apparently, this woman didn’t get the memo.

I am waiting by the bakery for my cakes when I hear a rude-a** lady (wearing her mask as a chin-strap of course) snapping her fingers at one of our bakers.

Customer:Excuuuuse me. You over there!”

She points at a sixteen-year-old baker.

Customer: “I saw you touch another cake and then mine! I want another one right now! I’ve been waiting here for thirty minutes!”

I turn to her.

Me: *Calmly* “I’m sorry, ma’am, our bakery is extremely busy, so she can’t stop to help you right now. Is there something I can help you with?”

She turns to me with fury in her eyes.

Customer: “I saw that girl touch somebody else’s cake before mine, and I don’t want it anymore. I demand that I get a new one!”

Me: “Ma’am, all our bakers wear gloves at all times. Her particular station only does whipped cream for orders, so she doesn’t even interact with the cakes much. If you want a new cake, you will have to wait in line, place the order with the cashier, and then wait for the new one to get made.”

The line is about ten people long, so that’s another twenty-five-minute wait. This gives her a slight pause before she responds.

Customer: “Where is your manager?! I demand to see one!”

Me: *Pointing into the bakery* “See the guy plating cakes over there? That’s the manager on duty. We are so busy that he stepped in to help get our bakery moving faster. Do you really want me to drag him away from the station for your problem?”

Surprise, surprise, with an utter lack of self-awareness and disdain for other people’s waits, she says yes. I go and tap him on the shoulder to let him know somebody needs him for a problem with their order. Without skipping a beat, he looks up and says:

Manager: “Is it the whiny lady not wearing a mask? I’ll handle it.”

At this point, I’ve spent too long in the bakery and need to check on my tables, but before I walk away I see him go up to her.

Manager: “I’m sorry, ma’am, I would love to help you but I can’t hear you when your mask is off.”

It’s a good thing I was wearing a mask because I was belly-laughing all the way to my table. This manager is known for his short temper, so it was no surprise to hear that he told her exactly what I did and that either waiting or sucking it up were her options.

Thank God for hard-a** managers; it warms my heart knowing that not every whiny baby gets their way in this industry.

This story is part of our Anti-Masker roundup.

Read the next Anti-Masker roundup story!

Read the Anti-Masker roundup!

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