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No Civility, No Social Graces, No Service

, , , , , | Right | February 2, 2011

(I am required to ask to see a customer’s credit card and ID if they make a credit purchase over $25.)

Me: “Can I see your card and ID, please, sir?”

Customer: “If my father were here, he’d call you a b****.”

Me: “If your father were here, I’d ask him to leave.”

Customer: *blank stare*

Me: “I don’t tolerate that kind of language. Please leave.”

Customer: *glares at me awhile longer, but eventually leaves the store*


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Socially Acceptable

, , , , , | Right | January 21, 2011

(The shop I work in has a TV that plays the news 24/7. It has picked up a story about a judge ruling that the Obama healthcare bill was unconstitutional.)

Customer: “Well, good! It is unconstitutional! You can’t force anyone to get health care if they don’t want it. This country is becoming too socialist! We don’t need any socialist programs!”

Me: *avoiding the topic* “Your total comes to [total].”

Customer: “All right, here you go.”

(The customer hands me her food stamps card.)

Black Ops To Get You Black Listed

, , , , , , | Right | January 7, 2011

Customer: “Hi. I have a question for you guys. I haven’t been able to log in to Xbox Live. Has there been an outage?”

Me: “Not that I’m aware of. Have you done anything while online that might have gotten you banned?”

Customer: “No. I’ve only been playing the one game and no one is even online when I check!”

Me: “I think you might have to call their tech support. They should be able to help you out.”

Customer: “Oh, all right. Anyway, I also want to cancel my pre-order for Black Ops.”

Me: “Okay. I can do that for you. May I ask why?”

Customer: “I’ve already got it.”

Me: “What do you mean?”

Customer: “I already have it. Nobody’s online, though.”

Me: “Sir, are you telling me that you’ve been playing a game that hasn’t been released and that you are actively going online with it?”

Customer: “Yeah. Why?”

Me: “I think I’ve figured out why you can’t get on Xbox Live.”


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Oh, Call Him At Home, Where The Phone Charges Roam

, , , , | Right | December 28, 2010

(A customer calls in to report his cellphone as stolen three weeks earlier while he was on vacation in Vietnam. He had just received a bill for a few thousand dollars for international usage. I asked if I could put him on hold while I checked into his problem. I used the time to confirm the billed calls from Vietnam were to numbers from previous bills; numbers he called all the time. I looked up his to see where the phone was currently registering and was unsurprised to find it registered to a US cell tower. I decided to call it.)

Me: “Hello, sir, this is [My Name] from [Service Provider]. We were just having a conversation about this phone being lost on your other line. You do realize that what you are attempting to do is fraud? Given the amount of money involved it would be considered a felony.”

Customer Cell Phone: *click*

Landline: *click*

(I dialed into his voicemail and left a very detailed message about prompt payment and made copious notes on the account. The account was paid in full and on time.)


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A Poser By Any Other Name, Part 2

, , , , , , | Right | December 10, 2010

(I’m not working, but I’m shopping. I’m at the register when the man in front of me starts yelling at the cashier at the top of his lungs.)

Customer: “You can’t do this, d*** it! My coupons are good! Take them!”

Cashier: “Sir, these coupons are expired. I’m not allowed–”

Customer: “If you don’t take it, you’re gonna be expired! Take my coupons or I’ll sue! I’m a lawyer! I’ll sue you in court!”

(I tap him on the shoulder.)

Customer: “WHAT?!”

Me: *calmly* “Are you a prosecutor or defense attorney?”

Customer: “W-what?”

Me: “Are you with the state, or private firm?”

Customer: “What?”

Me: “Where did you go to law school?”

*pause*

Me: “Sir, impersonating an agent of the state is a serious offense. Furthermore, there are enough witnesses and evidence to hold you in court for harassment, threatening, disorderly conduct, and disturbing the peace. I’m a prosecutor. I’m with the state. My recommendation? You leave, before I make all this official.”

(The customer runs out of the store, leaving half paid-for groceries behind. The cashier is grinning.)

Cashier: “You want some free stuff?”


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