Giving Them Exactly What They Ask For

, , , , | Right | February 12, 2020

(It’s a slow day in the dive shop where I work when a very harassed, irritable-looking woman with a mean look on her face comes storming into the store. As I am already sitting at the reservations desk upon her entering, I begin with my usual greeting.)

Me: “Good morning! How can I he—”

Customer: *cuts me off mid-sentence, stops and looks me dead in the eye* “No. I am in a hurry, so I’m going to stop you right there and spare us both a load of bulls***. No, I don’t want your help. No, I don’t want you to point me in the direction of anything. No, I don’t want to hear what sales and promotions you have. No, I don’t want to hear about your ‘awesome new dive trips’—” *yes, she really does do the air quotes* “—No. I Do. Not. Care. All I want from you is to do your job, which is customer service, and answer just this one simple question with a simple ‘yes’ or ‘no’ answer. Can you do that?”

Me: *thinking internally “here we go” but puts on my sweet tour-desk girl smile* “Yes, ma’am.”

Customer: “Good. Remember now, very simple, either ‘yes’ or ‘no’ response: do you have any brochures on your dive courses?”

Me: “Yes.”

(I stand behind my desk smiling sweetly. The customer stands there, arms crossed, glaring at me. We look at each other for a few seconds. The customer starts tapping her finger on her arm and looking more annoyed. Just when I am about to say, “Would you like me to grab one for you?”, she explodes.)


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Putting On A Show For The Boss

, , , , | Working | February 11, 2020

(I’m sort of like the shop duct tape; I’m stuck where I’m needed. I’ve run out of things to do in my corner, so I badger the rest of the shop for things I can do to help, but I’m told the only thing left is to build window latches, which is a fairly boring task that can be done by anyone with a pulse and basic shop tool knowledge. I get through it and have the idea to turn on a show that’s been recommended by a few people around the shop on my phone and tuck it back on the bench to make the day go by faster. Two hours into it, my boss catches me and starts chewing me out to the point that his boss comes out to see what’s going on.)

Boss’s Boss: “What’s going on here?”

Boss: “I caught [My Name] watching TV on his phone.”

(The boss’s boss takes a look at the pile of work to be done, the sizable pile of completed work in front of me, and the show I’ve got paused and squares up to my boss with a stern, squinty look on his face and says with a raised voice:)

Boss’s Boss: “If you’ve got a problem with Letterkenny, then you’ve got a problem with me! And I suggest you let that one marinate!” *walks back to his office*

(I got to keep watching my show.)

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Needs More AC To Deal With The Heated Anger

, , , | Right | February 11, 2020

(A customer, already irate, approaches me with his wife in tow. He is waving a receipt in front of me.)

Customer: “I paid you guys a lot of money to fix my AC and now it’s broken again! I demand compensation. This is outrageous! I paid 700€ for this and you can’t even do your work properly. You guys are scamming us!”

Me: “I’m very sorry your AC is broken again, sir. I will have someone check that.”

Customer: “Yeah, you’d better be fixing that s*** right now and I won’t be giving you a single Euro for that!”

Me: “Of course. Would you mind if I take a look at that receipt you brought with you?”

(He hands it to me, and as I take a look at it and a look at our files, I instantly know that this is going to get even worse.)

Me: “Um, sir, this is not for repair work. This is for the recommended annual inspection for your AC, and it’s from last June, and it was only 120€. If you had someone repair your AC, it sure wasn’t us.”

Customer: “What? Are you calling me a liar?”

Me: “No, sir. But if my coworker hadn’t done his job properly, you would have probably noticed during the summer months of last year.”

Customer: *starts to get verbally abusive, practically screaming*

(The good thing is that we have a great manager who is always very supportive, and tells us that no one has the right to treat us like that. I decide not to take his s*** anymore. I’m already a tall woman, but I make sure to stretch as much as I can to look even taller.)

Me: *in my most determined voice* “Firstly, if you want to talk to me, you are going to do so in a respectful manner, and secondly, if you want our help with your AC, you will sit down over there and wait for one of my coworkers to schedule an appointment for you. If you’re not okay with that, please leave.”

(His wife had the most shocked facial expression I had ever seen. Apparently, no one had ever had the guts to talk back to her husband. I turned around and walked away because I had other customers waiting, but I was later told that they did, in fact, sit down without speaking another word, wait for my coworker, and treat him with respect.)

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Putting On A Brave Font

, , , , , , , | Working | February 10, 2020

I’ve been at my current office for coming up two years now and I like the environment. I suffer from dyslexia but have purchased a dyslexic-friendly font, a font converter, and a specific reader so my disability is barely noticeable as I work.

The only annoyance I really suffer is one coworker who prints out everything she emails me and puts it on my desk. I have hit close to twenty times telling her that I have great difficulty reading normal font on normal paper. I have shown her her email in my reader, too, so that she can see I have it. I have sent her the font so that she could print what she wants me to have in a text I can read, but nothing. 

Today, I picked up the sheet as she put it on my desk and dropped it straight into the recycle bin behind me, barely breaking eye contact as I did. She was shocked and annoyed, but I told her that that’s what would happen to every sheet of paper she put on my desk from now on.

I can’t wait to see what happens when I get my next email from her.

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Dress Code Change Is Good

, , , , , | Learning | February 10, 2020

(I’m in middle school and I’m dealing with bullies. The ringleader has made it her mission to make my life miserable. My parents know and have contacted the principal several times. Unfortunately, it’s a very small private school, so not much is done. These kids are in all my classes, and there’s nowhere to move them or me. My homeroom teacher caught them at it one morning and has done her best to keep them away from me, but no other teacher has noticed. I’m on my way to science, and my main bully has come up behind me and is making loud, nasty comments. I stay quiet. I know from past experience that she wants me to react badly so she can go running to a teacher and claim that I “started it.” I notice that my science teacher is standing outside his classroom, watching, with a frown on his face. I enter the classroom. He stops my bully. Note: we’ve got a very strict dress code. One of the rules is that everyone’s uniform shirts must be tucked in. My bully’s shirt is not.)

Teacher: “Miss [Bully]. Forgetting something?”

Bully: “Huh?”

Teacher: “Dress code.”

Bully: “Oh, come on.”

Teacher: “Fix the shirt.”

Bully: “It’s always like this!”

Teacher: “And now you have a dress code and detention!”

Bully: *shrieks*What?! That’s not fair!”

Teacher: “Keep running your mouth at people and I’ll give you another one!”

(She meekly accepts her detention slip and sits down. Her seat is always near mine. My teacher looks at my side of the room, makes a face, and claps his hands.)

Teacher: “Surprise! We’re moving seats!”

(Cue assorted groans from the class.)

Teacher: “Yeah, yeah. Change is good.”

(He moved everyone around. I was now seated at the back of the room. My bully and her friends were seated on the very front row, as far away from me as they could get. For the rest of the year, my science teacher stood outside his door and watched my class enter. I switched schools the next year. Years later, I realized that he’d figured out what was going on and was trying to help as best he could. For that, I’m thankful.)

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