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Positive, feel-good stories

One Good Deed Job-Leads To Another

, | Working | May 28, 2013

(I am working late at night in a 24-hour pharmacy. There are only three customers in the store: a scruffy but clean young couple and another gentleman. The woman in the young couple is very heavily pregnant, and her partner is picking up the range of baby hats we carry and holding them up against her stomach, then looking at the prices and sadly putting them back. They pick up a packet of the cheapest pain medication we carry and bring it to the counter.)

Female Customer: “I’m sorry, but can you please ask the pharmacist if these are safe for me to take?”

Me: “Of course!”

(While we’re waiting for the pharmacist to come out, they tell me they’re expecting their daughter any day now. The pharmacist has been watching the young couple since they came in.)

Pharmacist: “These are fine, but can I ask why you need them?”

Female Customer: “Oh, I have a horrible cough that’s making my back ache even worse. I can’t get to sleep.”

(The pharmacist goes through a list of cough medicines safe for her to take before the young man shakes his head with tears in his eyes.)

Male Customer: “I’m sorry, I’ve just lost my job and we really can’t afford any of those. Sorry for wasting your time.”

Pharmacist: “That’s okay, but this packet is damaged, and legally I can’t let you take it. Seeing as it was the last one, let me and [my name] go look in the back for some more.”

(The pharmacist takes me out the back, where he puts three packets of name brand painkillers, four bottles of name brand cough syrup, a wheat bag for her back, a tin of formula, a packet of newborn nappies, and a few of the hats the couple was looking at into a box. He hands me the box and tells me to take it out to them. I do and they both burst into tears, thanking us over and over again. They leave with huge smiles on their faces.)

Female Customer: “Thank you again!”

Other Customer: “I’m sorry, I couldn’t help but overhear. Did you say you just lost your job at [Local Company]?”

Male Customer: “Yes, I was an IT tech.”

Other Customer: “I own [Other Computer Store in the area], and I’m looking for a new tech. Can you start tomorrow?”

(There were tears all round that night. A week later, the young woman brought in her beautiful daughter and a giant batch of cupcakes for the pharmacy staff. Best night at work ever!)


This story is part of the second Pregnancy roundup!

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Pregnant With Potential

, , | Right | May 6, 2013

(I’m stocking shelves. A customer has been browsing the same aisle for quite some time. She is visibly pregnant, and looks as though she has been crying. She’s flipping through an envelope full of coupons and scrutinizing items before putting them back on the shelf. Another customer comes down the aisle and seems to pay her close attention for a moment. The second customer leaves the aisle but then comes back a few minutes later and hesitantly walks up to the pregnant customer.)

Nice Customer: “Excuse me. I may be way out of line, and please feel free to tell me to mind my own business if I am, but… are you afraid you’re going to have trouble paying for your groceries?”

Pregnant Customer: “Actually, yes I am. How did you know?”

Nice Customer: “A few years ago, I had a really difficult pregnancy. I was too sick to work and lost my job. It was a real struggle to make ends meet. I used to spend hours at the grocery store with every coupon I could find trying to save every penny I could. Looking at you was like looking in the mirror. Listen, I just went and checked out, and I came in a little under my weekly grocery budget. I know it’s not much, but I’d really like to give this to you.”

(She hands the pregnant woman a $20 bill. The woman promptly bursts into tears.)

Pregnant Customer: “You have no idea how much this means to me. My husband just left me for another woman. I have no idea how I’m going to support myself and my kid. My mother and brother died this year, and I have no one to lean on.”

Nice Customer: “After the hard times I went through, things got a lot better for me. It may sound like a cliché, but I believe you’ll get through this and be stronger than ever. Just hang in there, okay?”

Pregnant Customer: “Do you think maybe I could give you a hug?”

Nice Customer: “Of course.”

(The two women embrace for a long time. When they pull apart, they both wipe away tears. They don’t see, but so do I.)

Acts Of Kindness Do Register

, , , , , , | Right | April 24, 2013

(I’m working as a cashier during the Black Friday sale. We just had new registers installed a few months ago. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

Me: “Okay, your total is $1,458.97.”

Customer #1: “Okay, credit.”

(She scans her card, and my entire register crashes. My screen is totally black.)

Me: “Uh… I need to call a supervisor over. My register just crashed.”

(My supervisor comes over and I explain the situation.)

Customer #1: “Oh, no! Did I break it?”

Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

Customer #1: “Oh, okay.”

(She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break when another customer approaches me.)

Customer #2: “Were you the one whose register broke down?”

Me: “Yeah, that was me.”

Customer #2: “That must have been a bit nerve-wracking.”

Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

Customer #2: “Are you guys allowed drinks while you’re working?”

Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

(I return and my register is working properly. About an hour later, [Customer #1] and [Customer #2] come back through my line. They set one of every drink we sell by the checkout lines on my counter.)

Customer #1: “Pick one.”

Me: “Excuse me?”

Customer #1: *points to [Customer #2]* “My husband told me that he talked to you on your break. You were very calm and didn’t have anything bad to say. So pick a drink; it’s on me!”

(One of my supervisors comes over and assures me it’s okay.)

Me: “Okay, thank you. I’ll take this one.”

(It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that, though!)


This story is part of our Black Friday roundup!

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Man’s Best Friend, From Beginning To End

, , , , , , | Right | April 1, 2013

(A family has just had their old golden retriever euthanized, due to a mix of a bad heart and bone cancer. The whole family is pretty despondent, but the youngest, a little boy, is taking it the worst. While the family is waiting for the paperwork to get finished, one of our regulars — a young Air Force lieutenant — walks in. He quickly notices the group, and approaches the desk.)

Lieutenant: “Did they just have to put someone down?”

(I nod. The lieutenant sits down right next to the boy, who is near tears.)

Lieutenant: “You okay, little guy?”

(The boy nods.)

Lieutenant: “Did you lose someone you care about?”

Boy: “Uh huh…”

Lieutenant: “Do you miss him?”

Boy: “Uh huh…”

Lieutenant: “Did you make every day of his life worth living?”

Boy: “Huh?”

Lieutenant: “I lost my little brother to cancer a few years back, and it tore me up. Had I done everything I could? What if I had done this or that differently? I just didn’t know, and it ate me up inside. Then they read us his will. It said, ‘I thank you, all of you, for making what borrowed time on Earth I had worth it, down to the second. That is all I could have asked for; know that should this cancer take me before I pen this will again, I loved each of you like no other family can, and going out with a smile worth smiling is the best way to go.'”

(The whole family is listening at this point, and the boy is completely enraptured. The lieutenant, lost in his recounting for a moment, looks back at the child.)

Lieutenant: “So, if you did your best — your VERY BEST — to make every day of his life worth living, I’m sure from wherever he is now, he’s looking back on your time together and smiling.”

(The boy runs out of his chair, up to the lieutenant, and gives him a hug. He lets loose all the tears he was fighting back. The father tries to remove the child from his iron-gripped hug, but the lieutenant stops him.)

Lieutenant: *to the father* “It really is no trouble at all…”

(As for the boy, he eventually he cried himself to sleep in the lieutenant’s lap.)


This story is part of our Golden Retriever roundup!

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This story is part of our Take Your Dog To The Vet roundup!

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Donut Underestimate The Sweetness Of Employees

, , | Working | March 15, 2013

(My friend and I are just 6 years old. We’ve found five cents on the ground and go into a takeaway/corner shop to see if they had any lollies (sweets) for that amount.)

My Friend: “Excuse me, do you have anything for five cents here?”

Server: “Hmm, let me see. I think so. Oh, yes, you can have these…”

(He proceeds to give us a bag of four hot donuts.)

Server: “…and you can keep the change.”

(He hands the five cents back to us. 20 years later and I still haven’t forgotten his generosity!)