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One Good Deed Job-Leads To Another

, | Working | May 28, 2013

(I am working late at night in a 24-hour pharmacy. There are only three customers in the store: a scruffy but clean young couple and another gentleman. The woman in the young couple is very heavily pregnant, and her partner is picking up the range of baby hats we carry and holding them up against her stomach, then looking at the prices and sadly putting them back. They pick up a packet of the cheapest pain medication we carry and bring it to the counter.)

Female Customer: “I’m sorry, but can you please ask the pharmacist if these are safe for me to take?”

Me: “Of course!”

(While we’re waiting for the pharmacist to come out, they tell me they’re expecting their daughter any day now. The pharmacist has been watching the young couple since they came in.)

Pharmacist: “These are fine, but can I ask why you need them?”

Female Customer: “Oh, I have a horrible cough that’s making my back ache even worse. I can’t get to sleep.”

(The pharmacist goes through a list of cough medicines safe for her to take before the young man shakes his head with tears in his eyes.)

Male Customer: “I’m sorry, I’ve just lost my job and we really can’t afford any of those. Sorry for wasting your time.”

Pharmacist: “That’s okay, but this packet is damaged, and legally I can’t let you take it. Seeing as it was the last one, let me and [my name] go look in the back for some more.”

(The pharmacist takes me out the back, where he puts three packets of name brand painkillers, four bottles of name brand cough syrup, a wheat bag for her back, a tin of formula, a packet of newborn nappies, and a few of the hats the couple was looking at into a box. He hands me the box and tells me to take it out to them. I do and they both burst into tears, thanking us over and over again. They leave with huge smiles on their faces.)

Female Customer: “Thank you again!”

Other Customer: “I’m sorry, I couldn’t help but overhear. Did you say you just lost your job at [Local Company]?”

Male Customer: “Yes, I was an IT tech.”

Other Customer: “I own [Other Computer Store in the area], and I’m looking for a new tech. Can you start tomorrow?”

(There were tears all round that night. A week later, the young woman brought in her beautiful daughter and a giant batch of cupcakes for the pharmacy staff. Best night at work ever!)


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Acts Of Kindness Do Register

, , , , , , | Right | April 24, 2013

(I’m working as a cashier during the Black Friday sale. We just had new registers installed a few months ago. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

Me: “Okay, your total is $1,458.97.”

Customer #1: “Okay, credit.”

(She scans her card, and my entire register crashes. My screen is totally black.)

Me: “Uh… I need to call a supervisor over. My register just crashed.”

(My supervisor comes over and I explain the situation.)

Customer #1: “Oh, no! Did I break it?”

Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

Customer #1: “Oh, okay.”

(She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break when another customer approaches me.)

Customer #2: “Were you the one whose register broke down?”

Me: “Yeah, that was me.”

Customer #2: “That must have been a bit nerve-wracking.”

Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

Customer #2: “Are you guys allowed drinks while you’re working?”

Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

(I return and my register is working properly. About an hour later, [Customer #1] and [Customer #2] come back through my line. They set one of every drink we sell by the checkout lines on my counter.)

Customer #1: “Pick one.”

Me: “Excuse me?”

Customer #1: *points to [Customer #2]* “My husband told me that he talked to you on your break. You were very calm and didn’t have anything bad to say. So pick a drink; it’s on me!”

(One of my supervisors comes over and assures me it’s okay.)

Me: “Okay, thank you. I’ll take this one.”

(It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that, though!)


This story is part of our Black Friday roundup!

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Radiating A Feeling Of Thanksgiving

, , , , | Right | March 15, 2013

(I am a married father of three and money is tight. A few days before Thanksgiving, my truck develops a radiator leak. I really need my truck fixed on this particular Saturday. I find a local shop that is willing to take a look even though they are usually closed Saturdays.)

Mechanic: “Okay, I found a pinhole leak in one of the side tanks on the radiator and should be able to fix it no problem. It will be about $45.”

(I grimace at the cost, but have no choice.)

Me: “Okay, do what you need to. I just need it fixed.”

(After another twenty minutes…)

Mechanic: “Well, I have good news and bad news. The hole is fixed but it turns out that the seal on the other side is leaking badly as well.”

Me: “How much more will that cost to fix?”

(He leans into the manager’s office and asks how much.)

Manager: “That would bring it up to $65.00… maybe more, depending on how we have to repair it.”

Me: “Well, go ahead and fix it. I really need the truck running today.”

(The mechanic goes back to fix it. My phone rings and it’s a friend. )

Friend: *on the phone* “How bad is the truck? How much will it cost?”

(I proceed to tell him the truck’s condition and cost, and add…)

Me: “…this really hurts because it’s coming out of our grocery money for the week.”

(After my truck is fixed, the mechanic comes in to speak with the boss.)

Mechanic: “Alright, it’s all fixed and ready to go. Boss? How much do I charge him?”

Manager: *to me* “Where is your car parked? Front or back?”

Me: “Out front.”

Manager: *to the mechanic* “Take it out front and put it in his trunk for him. No charge.”

Me: “What? Are you serious?”

Manager: “As a heart attack. You go enjoy your Thanksgiving with your family, and Happy Holidays!”

(In shock and disbelief, I leave the shop with the mechanic, load up with my son, and leave. It dawns on me five minutes into the drive I forgot to even say thank you! I went back the following Monday and thanked him profusely and took a stack of business cards with me. I now recommend them to anyone who has car troubles. And they say kindness is dead in our modern age.)


This story is part of our Thanksgiving roundup!

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Donut Underestimate The Sweetness Of Employees

, , | Working | March 15, 2013

(My friend and I are just 6 years old. We’ve found five cents on the ground and go into a takeaway/corner shop to see if they had any lollies (sweets) for that amount.)

My Friend: “Excuse me, do you have anything for five cents here?”

Server: “Hmm, let me see. I think so. Oh, yes, you can have these…”

(He proceeds to give us a bag of four hot donuts.)

Server: “…and you can keep the change.”

(He hands the five cents back to us. 20 years later and I still haven’t forgotten his generosity!)

Judge A Sandwich On Its Filling

, , , , | Right | March 11, 2013

(A young girl that is about 14 years old walks in. She gets some looks from our other patrons, as she has bright purple hair, multiple piercings, a leather jacket, and ripped jeans. It is freezing outside and she has a scowl on her face that makes me nervous.)

Me: “Hello, welcome to [Coffee Shop]. How may I help you?”

Young Girl: “I’ll take five of the largest black coffees you have, and ten of your ham and cheese sandwiches.”

Me: “Okay, will that be all?”

Young Girl: “Yeah.”

Me: “Your total is [price].”

(To my surprise, she pulls out a $100 bill. I am suspicious, and I check to make sure it’s real. It checks out, and I give her a bag with her sandwiches.)

Me: “Here is your change. Your coffee will be ready in a moment.”

(I keep an eye on her as she stands around glaring at anyone who looks at her. I see her looking at the tip jar. When I hand her the coffees, she asks me about it.)

Young Girl: “Your tip jar says that the money goes to you guys. Are any of you in college?”

Me: “Yes, I’m going to Rochester Institute of Technology. A few others are in college as well.”

Young Girl: “Good for you.”

(She pulls out the change I gave her and a few more $20 dollar bills. She crams then in the jar and salutes me jokingly before walking out. I am stunned, and chase after her. I find her on the street corner talking to some homeless people and handing out the sandwiches and coffee.)

Me: “Excuse me!”

Young Girl: “I’m sorry, did I forget something?”

Me: “No, but you just tipped us over $100 dollars. You’re also giving away a lot of food.”

Young Girl: “Yeah, my dad is crazy rich. I feel like I can do more if I actually interact with people instead of signing a check to a charity. Every Friday I gather anyone I see who needs a good meal, and buy it for them.” *she smiles brightly* “I may be young, but I can make a difference. I usually hand out flyers for homeless shelters or soup kitchens, too.”

(Without another word, she walked off silently. I didn’t stop smiling for the rest of the week. It goes to show you that appearances aren’t everything!)


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