We Love To See You Smile

, , , | Right | March 21, 2016

(I am having a terrible day at work, and haven’t smiled once. I have just finished ringing up an older couple’s order.)

Me: “Have a good day.”

Older Customer: “Do you have any paper?”

(I give the customer some receipt paper. He gets a pen, quickly scribbles something on the paper, and hands it to me.)

Older Customer: “Everyone deserves to smile.”

(The customer then walked away. I looked at it and he had drawn me a flower. I still have it. :) )

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Serving Your Pie And Eating It Too

, , , , | Right | March 21, 2016

(Three teenagers come into the restaurant where I work.)

Teenage Girl #1: “Okay, so we’ll have three large fountain drinks, six orders of fries, three cookies, and one large pepperoni pizza with stuffed crust.”

Me: “Okay, that’ll be [amount].”

(They pay and sit down at a table together with their order. Much to my surprise, Teenage Girl #2 and Teenage Boy get out their own packed lunches and put them in the middle of table to share. They all eat, everyone having a bit of everything. As I sit down at a nearby table for my break, I overhear them talking.)

Teenage Girl #2: “Okay, so maybe ordering a large pizza WASN’T the greatest idea.”

Teenage Boy: “It was the extra fries that did it for me.’

Teenage Girl #1: “So what do we do with the extra pizza?

Teenage Girl #2: “The box is too big for us to lug it around.”

Teenage Boy: “Well, crap. We just wasted some money.”

Teenage Girl #2: “Wait, I have an idea!”

(She gets up, takes the box, and walks over to me while her friends watch on in confusion.)

Teenage Girl #2: “Do you like pepperoni pizza?”

Me: “Um, yeah?”

(Without another word, she drops the box in front of me and walks away. She and her friends leave the restaurant before I get a chance to say thank you. For the record, the pizza was delicious!)

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BOGO: Buy One Give One

, , , | Right | March 20, 2016

(I’ve been helping a customer who’s about to get a great deal because of a BOGO promotion in the store. She also has a coupon for a free item. Even I am impressed with the amount of products she’ll get for free. I’ve been helping her select lotions and fragrances on the floor.)

Customer: “Well, I have so much already. I don’t know what to pick out next. What would you recommend? What’s your favorite fragrance?”

(I show her my favorite fragrance and she adds a lotion to her bag before she heads to the register to check out. She comes back to me after she makes her purchases.)

Customer: “Thanks so much for your help today!”

(Surprisingly, she hands me a bag from our store with an item in it. Inside is my favorite lotion; she had used her coupon to treat me!)

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Friends In Unusual Places

, , , , | Friendly Working | March 18, 2016

Me: “How can I help you today?”

Customer: “I’m looking for a parcel.”

Me: “May I have your tracking number, please?”

Customer: “My what?”

Me: “Your tracking number. All of our parcels have tracking numbers which the sender can give you if you do not have it.”

Customer: “Why don’t you have it?”

Me: “Because I didn’t send you the parcel.”

Customer: “So, who did then?”

Me: “Sir, do you not know who sent you the item?”

Customer: “No, but my neighbor just had something delivered and I want one too. So send me something now!”

(The caller then muffles the phone and I can hear what sounds like sobs.)

Me: “Sir, are you okay?”

Customer: “I’m so lonely and I just wanted to get a present!” *more sobbing* “I’m so lonely!”

Me: *speechless*

Customer: “Never mind, I’ll go now…”

Me: “Sir… wait. We do have a parcel for you. I just need to confirm your address to send it to you. It will be there this afternoon!”

(After he gives me his address, I have a quick whip around the call center and we get a card signed by the team, put in a few chocolate bars with other happy bits and pieces, and send it to him. He calls the next day and thanks us all. Now, he rings once a week on average, and we are all happy to chat with him.)

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Making A Hug(e) Difference

, , , , , | Right | March 18, 2016

(I’m having a very bad day, having dealt with a series of unpleasant customers. I have a half-hearted smile on my face, when a six year old boy walks in. He stares at me for a second, then gives me a hug.)

Me: “Thanks, but where is your mommy?”

Boy: “She’ll be here soon.”

Me: “She might not want you hugging random strangers.”

(He shakes his head.)

Boy: “Mommy says retail people need more hugs. You looked like you needed one.”

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