On The Need For Hazard Apple Pay

, , , , , | Right | November 10, 2017

(We have the card readers that you can tap your card on, or use a peer-to-peer payment app from your smartphone.)

Customer: *noticing card reader* “Oh! Does [Payment App] work on this?”

Me: “It works most of the time.”

Customer: *successfully uses card reader* “Ooooh! That was amazing. It gave me the tingles. Was it good for you?”

Me: *moves back from counter* “Thanks for coming in. Have a great day.”

They Put More Than A Few Feet Wrong

, , , , , | Right | November 8, 2017

(I am in a department store, and I overhear this discussion between two 20-somethings.)

Customer #1: “How big did you say the room is?”

Customer #2: “Ten feet by ten feet.”

Customer #1: “Okay! These boxes have ten square feet in them, so we can do the whole room with one box!”

Treating You Like A Toilet

, , , , , | Right | October 27, 2017

(I am on my lunch break and I walk across the street to the grocery store to get a sandwich from their deli. My work shirt is maroon, the same color the employees of this grocery store used to wear. Now they wear green. As I’m standing there deciding what to buy, another customer approaches me.)

Other Customer: “Is that the only bathroom you have? The one up front?”

Me: “Sorry, wha—”

Customer: “—because if it is that is ridiculous! You can’t just shut down your bathroom for cleaning if you don’t have another place for your customers to go!”

Me: “I… I’m sorry. I don’t work here.”

Customer: *looks at my shirt, sees the different logo and instantly changes her whole attitude* “Oh my! I am so sorry. I just saw your shirt and thought you did! My mistake!”

(She then turned around to go find someone else to yell at. As she did, several of the employees who had witnessed her yelling at me all scattered in different directions.)

Unable To Move (On)

, , , , , | Working | October 27, 2017

(I am moving out of state soon and am calling around to shut off all of my utilities.)

Me: “Hi! I am moving and need to set up a shut off date for my gas. Everything should be paid in full.”

Operator: “Let’s see. It says you have zero balance due.”

Me: “Yep.”

(There is a long pause. I begin to wonder if we have been disconnected when she speaks again.)

Operator: “$58.49.”

Me: “What?”

(There is another long pause. This time I can clearly hear her still on the line, though she is not speaking. When she speaks up again she sounds even more confused.)

Operator: “That was due on the first.”

Me: “Okay?”

Operator: “Your payment was due on the first.”

Me: “Yes, that payment should have gone through.”

Operator: “What?”

Me: “I paid that.”

(There is yet another long pause. At this point it’s clear she can hear me just fine; she just seems baffled.)

Operator: “It says you have no payment due.”

Me: “Exactly.”

Operator: “So… you don’t owe anything.”

Me: “Right. I just want to set up a shut-off date. I’m moving.”

(Thankfully, she finally seemed to understand and set up my appointment. Not trusting her, I called back another day to confirm.)

Jokes Are Your Real Calling

, , , , , | Right | October 23, 2017

(I work in an outbound call center. Customers fill out information online and we, along with others in our industry, then make calls… a lot of them. This leads to a lot of people getting irate. Sometimes we win them over; sometimes we can’t. This guy, though…)

Me: “Hi, is this [Customer]?”

Customer: “You are the ninth person to call me!”

Me: “I’m the ninth caller? Do I win the car?”

(This brought him to a stop and made him laugh. While he and I did have a good conversation, ultimately, we weren’t able to help him. Call of the day, though!)

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