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If You Can’t Beat ‘Em, Join ‘Em

, , | Right | February 12, 2008

Customer: “Uh, yes, I need the grey paint for the carpet. Which one is best for the carpet?”

Me: “Sir, we do not have a paint for carpet.”

Customer: “Yes, yes. No… no. You do not understand… see, I need to paint carpet, yes? You tell me which one. Yes, yes?”

Me: “Sir, like I said, it is not advisable to paint your carpet. It will harden and you will not be able to remove it, so I cannot recommend a product at this time.”

Customer: “No, no, you see wrong. I paint floor of car. It is very cheap, I like to paint the carpet, it is cheap, yes? So which one, which one?”

Me: “Sir, I don’t think you understand me when I tell you that it is not possible to spray paint carpet. You may dye it, or you may try to remove the stain. I could show you where–”

*customer cuts me off*

Customer: “No, no, you see, I need paint. For carpet, yes? And you show me which one. Yes? We do this now.”

Me: “…okay. Try that grey one over there.”

Customer: “Is it good for carpet?”

Me: *blank stare*

*pause*

Me: “Sure, why not?”

Customer: “Yes, yes, thank you!”

Me: *sigh*

Paging Miss Cleo

, , | Right | February 9, 2008

Customer: “Do you have that movie with that guy?”

Me: “Which guy?”

Customer: “Don’t you know what I’m talking about?”

Me: “No, ma’am, I don’t, but if you could tell me which actor was in the movie perhaps I could think of it for you.”

Customer: “You know, that one that was in that movie.”


This story is part of our Customers With Super-Vague Requests roundup!

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Yeah, And I’d Like A Unicorn

, , | Right | February 6, 2008

(Customer walks onto the lot looking for a car.)

Me: “Can I help you find something?”

Customer: “Yeah, I am looking for a cheap car that will go forever on a tank of gas and will last forever, so I don’t have to take it for any tune-ups.

Me: “Me too. In fact, let me know when you find it, and I’ll make a better offer on it!”

Customer: Impossible, Part 2

, , | Right | February 4, 2008

Woman: “My screw fell out of my glasses. Can you replace it?”

Me: “Absolutely.”

(I go in the back, replace the woman’s screw, and bring it back.)

Woman: “This is all wrong.”

Me: “Excuse me?”

Woman: “This screw is silver. My screw was gold!”

Me: “I’m sorry, but the only screws I have are silver.”

Woman: “But my screw was gold. This thing is cheap.”

Me: “To be fair, your screw wasn’t gold. It just had gold paint on it just like your frames.”

Woman: “How do you know?”

Me: “Well, I looked at the other screw.”

Woman: “I thought this frame was solid gold.”

Me: “I’m afraid not. This is a $120 frame. It’s not going to be made of gold with gold screws for $120.”

Woman: “Can you give me a gold-painted screw?”

Me: “I only have silver, ma’am.”

Woman: “Well, I don’t want it.”

Me: “Would you like me to take it out and give you back your broken glasses?”

Woman: “No.”

Me: “Then I suggest you take this screw.”

Woman: “I don’t want it!”

Me: “Then I’ll take it out for you.”

Woman: “No! I need them to see.”

(I hand her back her frame, still fully repaired.)

Woman: “I DON’T WANT THAT SCREW!”

Me: “Well, if you find the screw that fell out, I will be happy to put it back in for you.”

Woman: “I’ll never find it. It fell out a week ago!”

Me: *bangs head on wall*


This story is part of the World Sight Day roundup!

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I Sense Another Frivolous Lawsuit

, , , , | Right | February 4, 2008

(A woman calls in, telling me that she rented Good Luck Chuck for her young son’s sleepover without watching the movie first. She showed the movie to a party of young boys, and then had to call their parents to apologize.)

Woman: “I need to know how I can prevent this from happening in the future.”

Me: “Well, if you bring the movie up to the counter, chances are that somebody has seen the movie, and if they haven’t we can point you in the direction of a movie that would be appropriate.”

Woman: “This movie says ‘unrated.’ It should be okay!”

Me: “Actually, ‘unrated’ means that things have been put into the movie that couldn’t be shown in theaters.”

Woman: “What? I’ve seen CARTOONS that are unrated.”

(I assume she’s talking about ‘not rated,’ but decide that telling her that there’s a difference will just make her angrier.)

Me: “Well, if you flip over and read the back of the movie, under the rating it will tell you what it is rated that for–”

Woman: *sounding angry* “Yeah, I know, I read it. It says, ‘Nudity, Strong Sexual Content, Drug Use, and Adult Language.’ EVERY movie has that.”

Me: “I’m sorry about the misunderstanding. All I can suggest is that if you’re not sure, you can bring the movie up to the counter and we can help you. Would you like me to put a free movie on your account?”

Woman: “I don’t think you should even carry this movie on your shelves, it’s disgusting.”

Me: “I’m sorry, we only get what Corporate sends us.”

Woman: “Who can I complain to?”

Me: “All I can do is put a free movie on your account for the inconvenience. Our company gets the movies with the ratings from the production companies–”

Woman: “How can I call the production companies?”

Me: “Um, I guess you could search for them on Google?”

Woman: “Good, I am going to call the production company right now and complain.”

Me: *trying desperately not to laugh* “Okay, I’m really sorry for the inconvenience, have a nice night.”

(She hung up the phone and I immediately burst out laughing–apparently a label saying, “UNRATED – CHUCKED UP EDITION,” in giant letters, as well as all of the warnings on the back and just the plot of the movie are not enough warning. Does she want us to put up a sign saying, “DO NOT RENT THIS MOVIE FOR YOUR SON’S SLEEPOVER?”)