Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Someone Needs To Invent A Sail-Thru

, , , , | Right | February 25, 2018

(I work the night shift in a fast food drive-thru. The lobby closes earlier, but the drive-thru stays open until two am during the summer. The manager has made it a policy that at night we avoid talking to walk-up customers, for safety reasons; they might be trying to steal something or stalk us. A customer stands next to the drive-thru speaker, walking back and forth between the speakers in our two-lane drive-thru.)

Me: “Hey, [Manager], that guy has been standing there for a while now; should we say something?”

Manager: “We have signs saying we do not do walk-up orders. He will leave eventually.”

(I don’t argue with the manager’s decision to ignore him, and go back to doing dishes until I get a customer in a car. I take the order, but now the walk-up is standing outside the window, and since a car is coming, I don’t have much of a choice but to talk to him. I point to the sign on the window that says we do not take walk-up orders. The customer ignores it. I decide to open the window a crack so he can hear me.)

Me: “I am sorry, but we don’t accept walk-up customers for safety reasons.”

Customer: “Oh. Our boat won’t fit through your drive-thru.”

Me: *looking at the tall boat parked behind him* “I am sorry, but there is nothing we can do. I can’t go against company policy. Have a good night.”

(He leaves, and I take the next customer’s money. I go back to doing dishes, when I hear a notification that there is a car in the drive thru. I look, and then shake my head as I see his 14-foot-tall boat pulling up next to the sign that indicates the height of our 12-foot-tall drive-thru.)

Me: “[Manager], that’s not going to fit.” *I point to the screen that shows the cars*

Manager: “He isn’t even fitting in the lane. I am not going to answer him.”

Me: “I think you should at least tell him that he’s not going to fit, and that if he breaks the overhead roof he is going to have to pay for it.”

Manager: “No, he just needs to go.”

(Eventually he gives up… and pulls forward, trying to drag his big boat into the drive-thru. We both just watch the security monitor, shaking our heads and avoiding the windows as we watch him try and go through. He eventually stops because his boat is about to hit the roof. Then, we get another car. We are both wearing headsets, so I can hear the manager try and take the order.)

Manager: “Welcome to [Restaurant]. How may we help you?”

Customer #2: “Are we going to be able to get through?”

Manager: “I don’t know; I think this guy is stuck. I could try and take your order, but we might wind up having to call someone to get him out.”

Customer #2: “All right.” *places order*

Manager: “That will be [total] at the first window.”

([Customer #2] pulled up and boxed [Customer #1] in even more. I started laughing. We took two more orders after that. My coworker in grill, against protest, went outside and tried to talk to the guy. I didn’t hear what was said, but apparently the customer was pissed off and started yelling at my coworker, who went back inside. Eventually, the customer finally adjusted himself so that he was pulled up as close as he could get to the curb. He was able to squeeze his big boat through the drive-thru, and I was able to help the other customers and watch him go.)

Curb Your Expectations

, , , , | Right | February 24, 2018

(I work in a fast food restaurant that has a drive-thru. I have just finished taking a customer’s order and the middle-aged man pulls up to the window.)

Customer: *mumbling something under breath*

Me: “I’m sorry. What was that?”

Customer: *very angrily, he yells* “Nice place to put a curb!”

Me: “Okay.”

(I shut the window, and left it at that. I am 19 years old and going to college. I didn’t build the 15-year-old building.)

Stupidity On Display

, , , | Right | February 24, 2018

Customer: “Excuse me. Do you have any more of these vacuum cleaners?”

Me: *after checking my PDA* “No, sorry. We’re all out.”

Customer: “Well, can I buy the display model, then?”

Me: “No, sorry. We can’t sell the display model; it’s non functional.”

Customer: “But I want to buy it.”

Me: “I’m sorry; I can’t sell it. It doesn’t work. All the insides were removed; it’s just an empty shell.”

Customer: “Okay, but I want to buy it. Can I just buy it?”

Me: “No, we can’t sell it. Look: even the power cord was cut off. This thing is just a display.”

Customer: “But I can still buy it, right?”

Me: “Sir, this vacuum isn’t even ours to sell. The supplier provided it for this display; it’s their property.”

Customer: “Wow. I’m never shopping here again.”

Their Complaints Are Volumetric

, , , , | Right | February 23, 2018

(I manage a local coffee shop. Recently my boss bought a second location, and I have been managing the transition. We hired a bunch of new staff members. None of us know the regulars.)

Employee: “[My Name], can you help me with this customer? I can’t seem to get her double-cream coffee right.”

Me: “Oh, boy.” *I go up front and greet the customer* “Hey, how are you?”

Customer: *flapping her arms, fists clenched* “This is outrageous!”

Me: “What is?”

Customer: “The music! It’s too loud!”

(Here I’m thinking it’s a problem with her coffee. I turned on the music in the morning and, considering that we have 90% elderly customers in the morning hours, I left the music on a decent volume with a genre catered for their age group. I can barely hear it.)

Customer: “You are going to drive your customers away. You don’t even hire your staff properly; she can’t get my coffee straight.”

Me: “I personally put the music on the morning and did my walk around to ensure the volume was fine. As for my staff, it’s [Employee]’s second day on the job.”

Customer: “I’m going to make sure I write to the home office, and tomorrow I’ll bring my son in to talk to you.”

Me: “Sure, that’s fine; I’d love to meet him.”

Customer: “You shouldn’t say that’s fine! That’s not a manager thing to say!”

Me: “Ma’am, I’m trying to help you.”

Customer: “Have you put the volume down yet?!”

Me: “No, I’m still here talking to you!”

(She left, stating she’d never be back, but she is still in, making my life Hell, every morning.)

I Started Managing When I Was Eight…

, , , , | Working | February 23, 2018

I recently graduated from college and am looking for a job. I hear of an opportunity for management training at a grocery store in my hometown. There are only three things listed for requirements: you have to be at least 18, you have to have a high school diploma, and some management experience may be necessary. There are no other requirements listed anywhere, not even on the website. I’m skeptical, but since I graduated with a degree in Business Administration: Finance, and I meet all the requirements, I think that I might have a shot. I even have a little bit of leadership experience from volunteer work I’ve done while in college.

I get to the interview and say that I am interested in the management training program. I am told that in order to get in, I need at least ten years of management experience. I ask about a lower-paying job as a shift supervisor. That job requires five years of management experience.

I am left wondering who approved of that job description and where they got their education.