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Customer Service, Metaphorically Speaking

, , , | Right | December 12, 2008

(A woman comes up to me at the customer service desk with a piece of paper that has [Bike Brand] and a bunch of numbers written on it.)

Me: “How can I be of service to you today?”

Customer: “I need to return my bike.”

Me: “All right, is there anything wrong with it? And do you have a receipt?”

Customer: “I don’t have a receipt, but here’s the bike number. And yes, I went to a professional bike repair guy who told me that all the spokes are rusted, and it would cost $50 to replace.”

Me: “Okay, we don’t return bikes in a ‘used’ state, only ‘new.’ But we do repair them.”

Customer: “What do you mean, you don’t return bikes? The spokes are all rusted!”

Me: “I’m sorry, ma’am, but that’s just how the company policy is.”

Customer: “Can YOU repair it, right now?”

Me: “No; we have someone come here a couple of times a week to do the repairs.”

Customer: “Well, I need this bike now!”

Me: “I’m sorry, but we only do repairs. The guy will be here Tuesday.”

(I look around for her bike…)

Me: “So… where is the bike? So I can put the repair label on it?”

Customer: “What do you mean? I don’t have it with me now! I can’t ride the bike here! And it doesn’t fit in my car!”

Me: “Well… I need the bike here to do returns and repairs, accompanied by a receipt.”

Customer: “I need a receipt, too?!”

Me: “Yes.”

Customer: “This is ridiculous!” *storms out*


This story is part of our Bicycle roundup!

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The Orlando Hillbillies

, , , , , | Right | November 19, 2008

(I work as a security officer in an upscale hotel near the big theme parks in Orlando. We get a call from one of the rooms complaining about a break-in and theft.)

Me: “Sir, you called security about a break-in? When were you out?”

Customer: “Yeah! We just got back from [Theme Park] and somebody broke in here and took all of our used towels and soaps and stuff! Looks like they went through everything!”

Me: “Sir? They took your used towels?”

Customer: “We had a buncha towels in the bathroom and a buncha shampoo and soaps are gone, too! See?! These ain’t my towels! I know because we had used ours last night and draped them over the shower curtain to dry! What kind of establishment are y’all runnin’ here?”

(I look around the bathroom; it looks tidy and neat. Clean towels are hanging on the towel rack, and new bottles of courtesy soaps and shampoos were put on the bathroom counter.)

Me: “Sir, were these your towels from home? Was anything else taken?”

Customer: “No! We gotta buncha towels with our room and now they’re gone! I know because they were wet! Somebody done been in here snoopin’ through our room!”

Me: “Sir… I believe that was housekeeping. They come in, clean up the room, see if you need any fresh towels, and give you new–”

(The man begins shouting.)

Customer: “DON’T YOU TALK TO ME LIKE THAT! SOMEBODY HAS BEEN IN MY ROOM!”

Me: “It’s called ‘Housekeeping.’ They come in and replace any toiletries you use during–”

Customer: “Well, I ain’t need no toilet treats! They coulda stole all my stuff!”

Me: “Sir… it was our maids. They come in and clean for you. There is a complimentary safe in your closet. You can lock up anything you don’t want out when our staff–”

Customer: “TELL THEM I DON’T WANT ANYONE IN MY ROOM AND GOIN’ THROUGH ALL MY STUFF! If they do it again, I’m calling the police and having all y’all arrested!”

Me: “All right, sir…”

(The customer and his family stayed a whole week in the hotel. Evidently they used the same four towels the whole time and split a one oz bottle of shampoo for four people over six days.)


This story is part of the American States roundup!

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Heaven Sent Deliveries, Moses Speaking

, , , , | Right | November 17, 2008

Caller: “My furniture is scheduled for delivery today and I have a big problem: it’s going to snow!”

Me: “Okay, we can reschedule you for–”

Caller: “No, I need it delivered today!”

Me: “What would you like me to do?”

Caller: “I want you to make it not snow!”

Me: “… Excuse me?”

Caller: “I want you to make it not snow during my delivery!”

Me: “Ma’am, I can’t control the weather.”

Caller: “WHY NOT?!”


This story is part of the More-Customers-Versus-Mother-Nature roundup!

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Drunk Dialin’

, , , | Right | November 12, 2008

Me: “Thank you for calling [Phone Company]. How may I help you?”

Customer: *slurring* “Yeeeaah, you f***ers owe me a 40 of Jack Daniels!”

Me: “Pardon me?”

Customer: “I SAID YOU OWE ME A 40 OF JACK!”

Me: “Why is that, sir?”

Customer: “Well, youse is the phone company, right? Youse guys make the phones ring, right?”

Me: “Umm…”

Customer: “My phone f***ing rang and I knocked my bottle over tryin’ to get it.”

Me: “Oh, right.” *laughs*

Customer: “YOU THINK I’M JOKIN’?! Get me a manager!”

Me: “Sir, we’re not responsible for you knocking over your liquor.”

Customer: “Yes, you f***in’ are! I want a credit on my bill!”

Me: *click*


This story is part of the Customers-Are-To-Blame roundup!

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PB&Js In My PJs

, , , , | Right | November 12, 2008

Me: “Hello?”

Male caller: “Hi, I’d like a #9 and–”

Me: “Uh, excuse me?”

Male caller: “That was a #9.”

Me: “This isn’t a sandwich store.”

Male caller: “No? Where am I calling?”

Me: “My… house?”

Male caller: “Oh. Can you make me a sandwich anyway?”