Don’t You Speak Asian?, Part 3

, , , , , | Right | April 2, 2021

I work in a Chinese restaurant. I’m twenty-one, but many say I only look about sixteen. A lady comes in and sits at a table right by the door.

Customer: “I’ll have the teriyaki chicken, please.”

Me: “I’m sorry, we don’t have teriyaki chicken.”

Customer: “Ugh, fine, I’ll have the butter chicken.”

Me: “Again, I’m sorry, but we don’t have butter chicken.”

Customer: *Yelling* “This is ridiculous! You are a bloody Asian restaurant! You’re telling me that you don’t have Asian food?!”

Me: “Ma’am, I’m sorry, but—”

Customer: “No, I’ve had enough of your d*** apologies! I want teriyaki chicken and I’m not leaving until you get me it. Now stop being some lazy-a** teenager and go and do your job!”

Me: “Ma’am, I’m not a teenager, and secondly, this is a Chinese restaurant, so if you don’t want anything off the menu, I suggest you leave.”

I walked away, hoping she’d either shut up or just leave. The lady sat there for the next twenty minutes complaining to any customers walking in that we were absolutely awful. Eventually, she gave up and left, trying to slam the door on her way out but failing because our hinges prevented it, and ended up falling on her backside.

Don’t You Speak Asian?, Part 2
Don’t You Speak Asian?

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What Happened To Miss Independent?

, , , , , | Learning | April 2, 2021

When I am a senior in college, I am a Resident Assistant on my floor. One night at one am, I get a frantic knocking on my door. One of my residents found a girl passed out in our bathroom. I go in and she is barely conscious, crying for her mom and trying to call her on her phone. I get the resident to sit with her and stay as a witness, text my coworker with the emergency phone so he can contact emergency dispatch, and try to calm the girl. She keeps sobbing, wanting her mom, and not telling me what’s going on.

I take her phone from her and help her call her mom just to get her to calm down. Her mom answers in a panic and springs into action when I tell her what’s going on on speaker, calmly talking to her daughter.

Eventually, the paramedics come and take over, and the girl is taken away.

That weekend, her mom and dad show up to check in on their daughter — I never did find out what was going on, but that’s none of my business. Her mom comes to my room to talk.

Mom: “Thank you so much for helping [Resident]. I’m glad her RA is so calm.” 

Me: “It’s what I am here for. I’m just glad she got taken care of.”

Mom: “I’ve been trying to help her more, but she just won’t let me… Could you give me your number?”

Me: “I’m sorry, what?”

Mom: “Just to keep in touch. You could check in on her once a day and text me updates or something.”

Me: “Ma’am, that is absolutely not what I am here for. It’s an invasion of privacy for your daughter, for one, and secondly, I have a responsibility to this whole area, not just your daughter.”

Mom: “But [Resident] has never been on her own and look what happened!”

Me: “She had a scare and now she is fine.”

Mom: “Well, could I at least call you once a week and force her to talk to me? She just doesn’t talk to me since her dad and I got divorced, but she wanted to come here and—”

Me: “Ma’am, I do not think I am qualified for this. My boss is at the front desk and has a degree in psychology; maybe he would be better fit for this?”

I know some parents will always overstep bounds when their child goes to college, but what on Earth did this mom think I could do with all of this?!

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No Need To Restart This Conversation

, , , , | Right | April 2, 2021

I work for a grocery chain as a supervisor in a very affluent area. Because of our location, our customers tend to be very demanding and somewhat out of touch. A fellow employee tells me that a customer is having trouble at the [Movie Rental Company] machine we have outside, so I go out to help him.

Me: “Do you need help?”

Customer: “Yes, your machine isn’t working. You need to fix it. I need a movie for tonight.”

I look at the machine and see that the screen is black. 

Me: “I’m sorry, sir, but we don’t own the machine, [Movie Rental Company] does. I’ll call a technician, but in the meantime, you’ll have to use one at another location.”

Customer: “No.”

I’m a bit flabbergasted by how abruptly he says it. His face is expressionless, and he doesn’t say anything else.

Me: “Again, I apologize, but I really have no way to fix it. I can help you find another one.”

I take out my phone and start looking for directions.

Customer: “No. This is the only one for fifty miles.”

Me: “It looks like there are two within a ten-minute drive.”

Customer: “That’s too far; I need a movie for tonight.”

It’s 10:00 am and he’s holding car keys.

Customer: “I worked in tech. Just restart it.”

Me: “I’m not sure if I should do that. I can call the technician to ask, but if it requires a password to log in, I won’t be able to bring it up. Do you want to wait?”

Customer: “No.”

Me: “Okay, in that case— Sir, please don’t do that!”

He has started looking behind the machine and tugging on wires.

Customer: “I’m going to restart it. It’s okay; I worked in tech.”

Before I can say anything else, he pulls the plug out of the wall. When he plugs it back in, the start-up screen for [Outdated Operating System] loads.

Customer: “Well, there’s the problem! They can’t use this version! How could you let them use this?! It’s not supported anymore.”

Me: “We don’t have control over that.”

We wait in silence as the timer counts down to when the operating system will finish booting up. When it does, the screen returns to black.

Customer: “I guess it is broken. I’ll just go to the other one. You need to call somebody and have them fix it!”

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Put Me In The Black With Green Or I’ll See Red

, , , , | Right | CREDIT: ish*tmyselfdaily | April 2, 2021

A guy comes to the register. He wants to buy a shirt and a pair of socks, but the shirt has a small, extremely washable stain on it, so we have to give him a 10% discount on that one item. I give him the total. He tells me several times that I didn’t put in the discount, but the discount only takes off $1, so he decides he doesn’t want the socks.

I hand him the receipt.

Customer: “Actually, I changed my mind. I do want the socks.”

So, I have to go through the whole process again. I hand him his change and shut the drawer, and he turns around and holds out one of the dollar bills and doesn’t say anything.

Me: “What’s wrong?”

Customer: “I don’t like the color of this dollar. It’s old and discolored.”

We had a max capacity of ten in our store, and the line had nine people waiting to checkout, but this dude was standing there demanding that I exchange the dollar for a greener one.

Thankfully, my coworker came out and traded him a dollar from his own wallet and the dude left.

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“Impossible” Is Not Looking Possible Today; Tomorrow Isn’t Looking Good Either

, , | Right | April 2, 2021

I’m an IT manager for a Fortune 150 company. We are literally the largest company in our industry, so keeping up with the technology demands is challenging at best. Today, we have a virtual town hall with C-Level personnel. One topic discussed is how we are leveraging technology to benefit our personnel, workflows, and clients.

I get an interesting complaint from a user. She’s mad that we closed her ticket after emailing her three times through our ticketing system and not getting a response. When a user emails us, we don’t see the email. It automatically creates a ticket, and we work from that.

Me: “I understand your concern. All we received from you was a picture that just said, ‘Password incorrect,’ and a message from you that said, ‘Please help.’ My agent needed more information, which he emailed you about three times.”

User: “Well, I didn’t see it! He should have called me if he wanted more info!”

Me: “When someone sends us an email instead of calling us, we like to respect their choice of communication medium.”

User: “It’s hard to keep up with emails when they aren’t in the same thread! The agent should have just replied directly to my email like a normal person.”

Me: “That’s not possible in our setup. Your email turns into a ticket. We never actually see the email itself, just the ticket it made.”

User: “The technology needs to change. That’s not good.”

Me: “I’m sorry you feel that way. We’ve had this setup for the last eight years successfully.”

User: “Did you watch the town hall today?”

Me: “Yes. I had to run one of the video rooms.”

User: “Well, you saw the part about merging technology with people to achieve goals more efficiently. You should take this feedback to [Chief Information Officer].”

Me: *Eyeroll* “I’m sorry, but I won’t take this to [Chief Information Officer]. She has to work with all of the IT issues and coordinate with all other business units. This type of thing simply isn’t in her area. Besides, it’s not possible. The system we use is not capable of doing that.”

User: “So, you are refusing to take my feedback?”

Me: “No… I understand your concerns, but you ask the impossible. The system we have works very well for our organization. I’ll have my engineer call you once he is available for the problem you have, but I can’t change our email system.”

The user begrudgingly accepted that she wouldn’t see the impossible done for her that day. The issue she was having was simply putting in the wrong username on our employee portal.

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