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Just Say What You Mean

, , , , | Working | December 6, 2022

My cousin is autistic and takes things very literally. We both work for the same local supermarket but not in the same department, so we have different line managers but the same general manager.

We were planning a weekend city break. On Thursday, we found out there were going to be several train delays and cancellations over the weekend, so [Cousin] asked his manager if he could leave work Friday at lunchtime (I don’t work Fridays) so we could still arrive at the hotel in good time. His manager actually told him to take the whole day off, so we headed out early Friday morning, planning to spend the whole day sightseeing.

Around 10:00, while on the train, [Cousin] got a call. I couldn’t hear what he said, but he looked and sounded worried, and then he handed the phone to me. It was his manager.

Manager: “Right, you need to tell [Cousin] that he does not have leave booked and that he needs to get back to work right now.”

Me: “Sorry, we’re on a train, so that’s not possible. He said you approved the time off.”

Manager: “I did not!”

Me: “He asked for the afternoon, but you approved the whole day?”

Manager: “For God’s sake, I told him we needed him here! How did he get that wrong? Honestly…”

Me: “Can you hold on just a minute?”

I asked [Cousin] exactly what the manager had said when he asked for the day off.

Me: “Okay, [Manager], he asked for the afternoon off, and you said Friday afternoon was your busiest time and you needed him in. Then, he said he was going on holiday and really needed to leave at noon, and you said if he was leaving at 12:00, he might as well not even bother turning up. And that was the end of the conversation. Does that sound right?”

Manager: “Yes!”

Me: “You told my autistic cousin not to turn up for work at all on Friday.”

Manager: “No! I meant it wasn’t worth working half a day and we needed him all day! I was shaking my head at him. It was obvious what I meant.”

Me: “You told my autistic cousin, who you know full well takes things literally, not to bother coming to work today. You know I’m his advocate, right? And [General Manager] is fully aware of all accommodations that need to be made for his disability?”

Manager: “But… Crap.”

He hung up. I assured [Cousin] that all was well, and I had a word with [General Manager] on Monday just to make sure he wouldn’t get in any trouble.

We had a great weekend.

With Friends Like These, Who Needs A Refund?

, , , , , | Right | CREDIT: cillaer | December 6, 2022

CONTENT WARNING: Death

 

I work for a major discount retail chain. An older, put-together woman comes in one morning to do a return. Since she arrives prior to the store opening, I inform her that once my cashier gets in, we will be able to process her return.

Customer: “Do you know how long it will be until they get in?”

Me: “Any minute now, ma’am. It’s 9:00 am, so they should be here shortly.”

Customer: “Oh, okay. I’m kind of in a hurry. Can you help me?”

Me: “If you don’t mind me asking, why are you in a hurry?”

Customer: “My friend is in the car having a stroke and we are on our way to the hospital.”

Me: “Oh, my gosh! Okay, ma’am, if your friend is really having a stroke, then you need to get to the hospital now! I can do a return for you afterward.”

Customer: “Well, you see, I live on the other side of town, and I won’t be back this way since we are going to the hospital, so I’d rather get the return done now.”

Flabbergasted and unsure what else to say to her, I just decide that if she’s already in here, then I’ll just get the return done and get her out as fast as possible. I do the return and get her back her money.

$10.35.

That’s it.

A couple of weeks go by, and I’m making my rounds, checking on associates’ lunches and breaks, when a customer at the register waves at me with the biggest smile. I look up, and guess who it is!

Customer: “Hi! Do you remember me? I’ve been telling everyone about how nice the manager at [Store] is and how much of a help you were!”

Me: “Yes, I do! Hi, how are you? How is your friend doing?”

Customer: *Nonchalantly* “Oh, she died, yeah, about a couple hours after we got to the hospital.”

Me: “Oh, my gosh, I’m so sorry to hear that.”

I’m not sure what else to say at this point.

Customer: “Thank you. It’s okay. I hope you have a great rest of your day.”

Me: “Thank you. You, too!”

I proceeded to run to the back and text my managers about the strangest encounter with the old lady before I forgot that this happened due to how bizarre of a casual interaction this was.

What A Relief!

, , , , , | Working | December 6, 2022

I work at a chain pharmacy store during college. One summer, the store manager asks me to work full-time days on the main register. Basically, I am a twenty-year-old guy working with a group of thirty-year-old mothers.

My relief is supposed to show up at noon, but they ignore my pages and will show up fifteen, twenty, or thirty minutes late. Honestly, I like it since I don’t like to eat that early.

The second week, [Store Manager] comes into the break room at about quarter to one.

Store Manager: “You are screwing up everyone’s break schedule by taking your break late. Everyone is complaining to me about it!”

I start to tell her that my relief isn’t showing up on time, but she puts up her hand.

Store Manager: “NO EXCUSES! I WANT YOU BACK ON MAIN REGISTER AT 12:30 SHARP!”

Okay, malicious compliance time.

The next day, I page my relief every five minutes up until five to noon. Then, I call my backup, who is confused as I am only supposed to call them when I have a line, but I am already walking away with the register drawer to lock it in the office, and I tell them they need to stay on the backup register. I clock out at noon on the dot. Fifteen minutes later, my frantic store manager comes running into the break room.

Store Manager: “WHY IS NO ONE ON THE MAIN REGISTER?! There’s a giant line on backup and she said you just walked away?!

Me: “You told me to be off the main register at noon sharp, no excuses.”

Store Manager: “I DID NOT!”

Me: “Did you say I had to be back on register at 12:30?”

Store Manager: “YES! THAT’S WHAT I SAID!”

Me: “And is my break a half-hour long?”

[Store Manager] is silent for a moment and then speaks in a much meeker tone.

Store Manager: “Is there any chance you can go ring while I sort this out, and you can finish your break in a bit?”

Me: *All smiles* “Sure, no problem!”

And for the rest of the summer, my relief showed up at five to noon without my having to page her.

Should’ve Seized The Opportunity To Order Sooner

, , , , , | Healthy | CREDIT: DisgruntledGremlin | December 6, 2022

I work in a pharmacy. We have a sick kid with all kinds of health problems, physical and psychological, so he’s on a lot of medications. His parent/guardian is an absolute entitled jerk. She pulls the “I have a disabled child” card at every opportunity she can and uses that excuse to be super rude. She actively looked for problems before this incident, but now I’m pretty sure she’s actually trying to bait us into doing or saying something so that she can sue us.

[Kid] is taking clonazepam for his anxiety AND clobazam for his seizures. I’m sure you can guess exactly where this is headed. [Kid] ran out of clobazam, so [Parent] called the doctor to request a refill. She has an accent and has a stuffy nose when she called the doctor. [Parent] swears that she called in his clobazam, but the doctor sent clonazepam because that’s what he heard. The doctor checked the kid’s profile and saw that he was taking clonazepam, so that’s obviously what he sent. It is too early to fill the clonazepam, so we just put the script on hold.

[Parent] calls and demands to know what is going on with the kid’s medication.

Me: “It’s too early to fill that prescription; you’ll need to wait for two more days before we can fill it.”

Parent: “He ran out of his pills three days ago. He needs it now!

Me: “We can’t fill the clonazepam because it’s a controlled substance and it’s too early.”

Parent: “The doctor called it in! Why can’t you just do your jobs?!”

And blah, blah, blah. [Parent] does not get [Kid]’s medicine that night.

At this point, the kid has been without clobazam for three days. Guess who has a seizure and has to go to the hospital. And guess who calls us first thing in the morning and immediately demands:

Parent: “Where is your manager?!”

Apparently, in Entitlement World, all pharmacists are managers. [Pharmacist] has to hear about how we allegedly refused to fill [Kid]’s seizure medication and he ended up in the hospital and she is going to sue us, blah, blah, blah.

[Pharmacist] looks at the kid’s profile and sees the script for clonazepam, but she scrolls down further and sees the old script for clobazam without any refills.

Pharmacist: “Which medicine did you tell the doctor to call in?”

Parent: “The clobazam!”

Pharmacist: “Clobazam and clonazepam sound very similar. Are you sure that’s what you called it?”

Parent: “You should have known which medicine my kid needed because he was already out for three days. You should have just filled the one he needed!”

[Pharmacist] calls the doctor.

Doctor: “[Parent] absolutely called in clonazepam last night, not clobazam. I sent the script for clonazepam.”

[Pharmacist] calls [Parent] back.

Pharmacist: “[Doctor] heard you request clonazepam and sent over the one you asked for.”

Parent: “You should have known which one he’d been out of for three days and needed a refill for! It’s your pharmacy’s fault my son was admitted to the hospital!”

She didn’t blame the doctor for sending in the clonazepam script. She blamed the pharmacy for filling the clonazepam script instead of magically knowing it was supposed to be clobazam.

The whole fiasco was [Parent]’s fault for waiting until the kid was without his seizure medicine for three days and then requesting the wrong medication when she called the doctor.

She kept calling and trying to make us apologize for “sending her kid to the hospital”. We told her that we felt sorry that it had happened to her kid, but we didn’t say we were sorry FOR what happened. She kept calling back trying to get an apology, so I think she was trying to get a cashier or new tech to say, “I’m sorry FOR what happened,” so she could sue us.

This Is Why You NEVER Work Off-Contract

, , , | Right | December 6, 2022

I recently took a job with a friend of a friend. I was guaranteed to work for the guy for one year after signing the contract with him. As a sign of good faith, he asked me to pick out a drawing tablet to use, stating he would reimburse me for the charges. I bought a tablet and worked on some of the concept art for the comic he wanted me to draw while we ironed out the contract. This was the agreement: for me to begin work one month before the contract started.

Then, a few days short of a month later, the client came to my apartment unannounced at 9:00 pm to check on my work. I wasn’t happy with his abrupt arrival, but I did agree to show him the concept art I had drawn for him.

Me: “This is my first drawing of the dragon you wanted. I have never drawn something like this before, so I assume that you’ll have some critiques for me.”

Client: “Phew! We have a ways to go!”

Me: “Well, this’ll be a good start for the revisions. What don’t you like about it?”

He proceeded to tell me that the dragon wasn’t skinny enough, but besides that, it was fine.

The next day, I called my friend who had set this whole thing up and asked when we were signing the contract.

Friend: “Well, I don’t think you should sign it.”

Me: “I just spent $400 on a tablet and a whole month creating designs for him. Why shouldn’t I sign it?”

Friend: “Because he decided he doesn’t want to work with someone who is unprofessional.”

Me: “How was I unprofessional?”

Friend: “He said that you got very offended when he said your dragon wasn’t right.”

Me: “I buy a $400 tablet that he says he will reimburse me for. I spend a month of my own time drawing concept art for him. He shows up unannounced at my home after dark demanding to see my work, and I’m the unprofessional one? Can I at least get my receipt back for the tablet? Maybe I can get my money back by returning it.”

Friend: “Oh, he lost the receipt. Sorry, man.”