Unfiltered Story #123493

, , | Unfiltered | October 14, 2018

*I answer phones at my job to set up service appointments for our customers. The gentleman called to set up an appointment. He had an open recall on it.

Me: “Okay sir, what vehicle is this for?”
Him: “It’s a spiral cable recall.”
Me: “No sir, which vehicle is this for?” (he had more than one on file)
Him: “It’s for the Corolla.”
Me: “Alright (I go to make sure he does in fact have an open recall, we are required to do this with every customer. He does in fact have an open recall. I’m in the process of setting up the appointment for him). Okay sir, when would you like to bring your vehicle in?”
Him: “I need to make an appointment!”
Me: “Okay, when would you like to bring your vehicle in?”
Him: *hangs up*

I don’t know if he thought I was asking these questions for fun, or what.

A Penny For Your Stupid Thoughts

, , , | Right | October 14, 2018

(I am a manager in the freezer/cooler section of a big box retail company. A woman approaches me with a display model of an electric griddle and the display model’s tag, which lists its price as one cent. I already know this will be trouble.)

Customer: “Is this item really a penny?”

Me: “Well, yes, ma’am. However, that is the non-working display. It has no power cord, and the lid doesn’t open. That tag is for store use, in case we need to order a replacement display.”

Customer: *suddenly screaming and furious* “I don’t understand what you’re saying! I ain’t got no fancy education. I ain’t graduated no f****** high school! That don’t make no f****** sense!”

Me: “Ma’am, it’s a display, an example, so you can see the product before you buy it. Sometimes they break or get stolen, so we have a tag to order new ones.”

Customer: *still screaming* “Well, that’s f****** stupid! If I want to see the g**d*** griddle I’m going to tear that f****** box open! How can you f****** put things out you don’t sell?! Can I buy this for a penny or f****** not?!”

Me: “No, ma’am, it’s not for sale. Even if you buy it, it doesn’t work. It doesn’t do anything.”

(The customer stomps away. I think that will be the end of it, but I hear her a few aisles over, still screaming.)

Customer: “No, they won’t f****** sell it! They’re trying to scam me! They’re a bunch of f****** shysters!”

(About ten minutes later, the whole scene repeated at the checkout when she tried to buy it anyway.)

Unfiltered Story #123482

, , | Unfiltered | October 14, 2018

(My mother and I are at the grocery store, she has a disability that makes her legs swell- one looks worse than the other, and we’ve just gotten her a motorized shopping cart to go through the store with.)

Mom: (Talking about our grocery list as people come around us) “We’ll need butter, bread..”

(A rude lady comes through the door and up til now we hadn’t heard her making comments.)

Rude Lady: “You also need to get off that motorized cart. Being fat isn’t a disability! You’re taking that from people who need it, like me!”

(My mom tends to be the bigger person and ignore things, but I can’t.)

Me: “Well, had you bothered to look at her beyond body weight, you’d see my mother has a medical disability that makes her leg swell at least 3 sized beyond normal, and that would make it difficult to get through the entire store.  Honestly, I don’t think you have a single disability to complain about, as I saw you RUN up to the store with no problem, so I think you just wanted to complain to make yourself feel bigger and that makes you look bad, not us.”

Rude ladies friend: “Well, guess that’ll teach you to mouth off.”

(A clerk at the self checkout, which was closest to the door, told my mom later she should be proud to have a protective daughter.)

Unfiltered Story #123470

, , , | Unfiltered | October 13, 2018

I work as a manager in a popular kid’s store where children can stuff their own plush toy I got this call today from a woman i would guess in her 30’s from her voice

me: “thank you for calling [store] where best friends are made! this is {me} How may I help you?”

her: “yeah i have a complaint!”

me: “I’m sorry to hear that, I’m the manager on duty at the moment. May I ask what the problem is?”

her: “uhm yeah..” {suddenly angry} “ONE OF YOUR BEARS RAPED MY DAUGHTER!”

(mind you at this store our associates are called bears, and I can’t picture any of them doing anything like this but I’m still a bit freaked out)
me: “ma’am I assure you I take this very seriously. Can you describe the person…”

her (interrupting): NO! NOT AN EMPLOYEE ONE OF YOUR TEDDY BEARS TOUCHED MY DAUGHTERS VA-GI-NA! NOW I WANT A FREE BEAR BEFORE I SUE YOUR ASS!!!

me: *silence* ma’am I’m very sorry but if you believe there has been a sexual assault, you need to contact the police” *hangs up*

coworker: what was THAT about?

me: I’m not sure I even want to know…

These Vegetables Have Gone Rotten

, , , | Right | October 12, 2018

(I’m working at a sandwich shop when a customer comes through our drive-thru. The coworker at the window calls out the order, and another coworker and I make the sandwich. Our sandwiches are ordered by number. We make a fourteen. As it’s handed out the window, I say:)

Me: “Enjoy your fourteen!”

(The customer pulls away and the window coworker says:)

Coworker: “Oh, no! That was supposed to be a thirteen [vegetarian sandwich]!”

(I try to flag the customer down, but he is gone. A minute later, the customer pulls up to the window honking his horn repeatedly. I lean out the window.)

Me: “Sorry about that, sir; we just realized our mistake. We’ll replace that for you and give you a free bag of chips.”

Customer: “I don’t eat meat, man. I don’t want any f****** chips. I want a refund and two free sandwiches.”

Me: “Let me get my manager, please.”

(The manager comes up and the customer starts yelling:)

Customer: “If I had taken a f****** bite of this, I’d have spit it back in your face. I’m disgusted and offended that you’d even serve this to me!”

Manager: “Sorry about that, sir. It was a simple mistake. I’ve refunded you for your sandwich, and here are those two vegetarian sandwiches. I’ve also thrown in a free bag of chips and a cookie.”

(We took the other sandwich and it hadn’t even had a bite taken out of it. Later, we received a call that we’d gotten a corporate customer complaint over a simple misheard number and two free sandwiches. Just because you’re offended doesn’t mean you have the right to ruin other people’s days.)

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