Unfiltered Story #124480

, , , | Unfiltered | October 24, 2018

All of the pet in the adoption rooms are spayed or neutered before going home and there is a note on their information card letting customers know if it is already done or if the animal needs to have it done before going home

Customer: What does this note here mean, I don’t get it.

Me: (looking at card) That means this cat is already spayed and ready to go home with you as soon as you finish the paperwork

Customer: No, I mean what does Spay-did mean?

Me: That means she is fixed so she can’t have any kittens

Customer: oh, does that mean like she don’t get her monthlys no more

Me: umm, sure…

Won’t Be A Nice Day For Anyone

, , , , , | Right | October 22, 2018

(I have just handed the customer his change and receipt.)

Me: “Thank you. Have a nice day.”

Customer: *frowns and snaps* “Don’t tell me what kind of day to have!”

(I am at first uncertain if he is kidding, but he looks angry and is staring at me expectantly. I’m bewildered as to what response he is looking for.)

Me: “I’m sorry, sir. Have… a day of whatever type you’d prefer?”

Customer: *smiles brightly and sounds genuinely pleased* “Thank you! You, too!”

Unfiltered Story #123675

, , , | Unfiltered | October 18, 2018

(I’m a customer. I’m with my mother in a bakery waiting for my aunt so we can all go visit my grandmother. We’re picking out things we want. There’s a very interesting donut in the case that I’ve already picked, and one of the other customers points it out to his friend.)

Customer 1: Hey, check this out, they’ve got a maple bacon donut! *joking* You want one?

Customer 2: Oh, man, that looks really weird – but I think I’ve got a line.

Me: Well, I’m getting that one, because I don’t!

(The two guys laugh, and hold the door open for us when we leave. The donut was, in fact, really weird!)

You Just Brightened Their Day

, , , , , | Right | October 16, 2018

(We’re in the lobby of the animal hospital where I work. It has several large windows that look out towards the parking lot. Dark clouds have rolled in and it looks like rain. A client sitting on a bench with her dog doesn’t quite yell at me, but definitely speaks loud enough at me to make stop dead in my tracks.)

Client: “Hey! You know, you guys can turn the lights on at any moment. It getting dark out there!”

Me: *cautiously* “Are those prescription sunglasses you’re wearing?”

(The client’s jaw drops as she takes off her sunglasses, then hides her face from me.)

Client: “I’m so f****** embarrassed.”

Unfiltered Story #123504

, , | Unfiltered | October 15, 2018

This interaction took place between a coworker and a customer as I was finishing up taking a payment for another customer.

Customer: I would like to change my plan to the Unlimited Talk and Text with one gigabyte of data for our two phones.
Coworker: Let me take a look at your account real quick, and see what we are working with.  What’s your phone number.

She pulls up the customers account and sees that the customer is currently on a 3GB plan, and is using an average of 1.5GB a month.

Coworker: Ma’am, You are currently using about one and a half gigabytes every month, by switching you to the lower plan, I would only be saving you $10 a month. With the amount of data you are using you would end up with almost $30 in overages.
Customer:  My bill is too high, I want you to put me on the 1 gigabyte plan.
Coworker:  Would you like to put a usage cap on the account then to make sure you don’t go over?
Customer *hastily grabbing her purse and storming towards the door*:  I’ll just call and have them do it.  I’ll get better customer service that way!

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