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Always Right, Even When They’re At The Wrong Store

, , , | Right | March 8, 2008

(I worked this job over a year ago and got plenty of peachy customers. This is one that sticks with you, though.)

Customer: “I need to pick up my copy order.”

Me: “Sure thing, what’s the name on that?”

Customer: “[Customer], and it’s very important so it had better be right.”

(I proceed to the bins where we keep our completed orders and can’t find one and can’t find a work order sheet, and when I check our production log, nothing has been checked in.)

Me: “Erm… Sir, are you sure this is the correct location? I seem to be having trouble finding this order…”

Customer: “Yeah, I’m sure. My wife dropped it off here. You’d better get off your a** and find it!”

(So, I keep looking over and over again. Meanwhile, he’s still telling me off and using much less than appropriate language. My supply-side manager had a bad night, so I am dead set on settling it myself.)

Me: “Sir, I’m not seeing it but I want to get your name again just to be sure.”

Customer: “You really are useless, aren’t you? The name is [Customer], stupid-a**. I’ll even call my wife and she can confirm it for you!”

(I cross my arms and wait patiently for him to make his call. It’s little surprise to me when he pales a little and hangs up.)

Customer: “It’s at [Other Store]… BUT IT’S STILL YOUR FAULT THAT I DIDN’T KNOW THAT!”

(The customer stormed out.)

 

Zero Short Term Memory, Part 2

, , | Right | February 22, 2008

(There is an ID check to enter the lab and to print.)

Me: “Hi, can I see your ID, please?”

Guy: “No, I don’t need ID to come in here.”

Me: “Yes, at this lab it is required.”

Guy: “But I don’t need an ID to come in!”

Me: “I’m sorry, but I really need your ID, or I can’t let you come into the lab.”

Guy: “Oh I need ID to come in? Why didn’t you just ask me for it?!”

Me: *headdesk*

All [Retail Slaves] Look Same

, , , | Right | February 20, 2008

(I fix registers and self-checkout equipment at said store. I wear a badge, it states which company I work for and has a picture of me on it. It looks nothing like the name badges the store uses but everyone asks me if I work there or if I can help them. I always answer politely that I don’t and point them in the direction of someone who does. But this time…)

Me: *walking to back of store to fiddle with a printer that was acting up*

Lady: “Can you help us with picking a TV?”

Me: *Looks around* “Me?”

Lady’s Boyfriend: “Yes you, we need some help here.”

Me: “I’m sorry, but I don’t work here.”

Lady: “Look, I just want to know about some of the features.”

Me: *dumbfounded* “Like I said, I don’t work here.”

Lady’s Boyfriend: “Un-f******-believable… I guess this is what minimum wage pays for these days.”

Me: *snorts and starts to walk away*

Lady: “Well who the f*** is supposed to help us now?”

Me: “Maybe you should try asking someone with [Store Name] written on their name tag, I’m sure they’d be glad to help you out seeing as they WORK here.”

Lady’s Boyfriend: “This is shoddy customer service! We want to speak to your manager right now!”

Me: *shakes head and walks off*

Lady & Boyfriend: *insert string of obscenities here*

(I saw them 10 minutes later as I was leaving the store, they were complaining to a department manager. I’m sure they were trying to describe me because he had a very confused look on his face. Poor guy.)


This story is part of the Totally Unobservant Customers roundup!

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The Beauty Of A One-Track Mind

, , , | Right | February 13, 2008

Me: Thank you for calling [Retail Store], what can I help you with?

Lady: “Yes, I was wondering if you had any TV’s that were in your ad.”

*I remember selling the last one a few moments ago*

Me: “I’m sorry, we have no more left in stock.”

Lady: “Why?”

Me: “Because I sold the last one a few moments ago.”

Lady: “Why would you do something like that? I wanted one.”

Me: “Well thats what we do here, we sell things. We may get some more in tomorrow. You could call tomorrow morning and ask to put one on hold.”

Lady: “Okay, I’d like to do that now.”

Me: “I can’t do that, we don’t have any now. I meant to try again tomorrow.”

Lady: “Okay. The name is Johnson.”

Me: “Ma’am, I don’t have any more of the TV’s that were on sale to put on hold. I don’t understand why you are not grasping that. We have zero TV’s that you want. I have several other models that are not on sale you can choose from.”

Lady: “I would like the one in your ad to be put on hold under my name.”

Me: “Ma’am, we are sold out of that model!”

Lady: “Okay. I’ll come pick it up later today.”

Me: “Ma’am, I sold the last TV before you called!”

Lady: “Why?”

Me: *click*

Singleminded

, , | Right | January 31, 2008

Me: “How can I help you today, sir?”

Customer: “Yeah I’d like a pound of cajun chicken.”

Me: “I’m sorry, sir, but we don’t carry cajun chicken, would you like some buffalo chicken in substitute?”

Customer: “Which cajun chicken do you have?”

Me: “I’m sorry, sir, but we don’t serve cajun chicken.”

(My night manager is standing next to me. This guy goes on three more times, calm as can be, demanding cajun chicken.)

Manager: “Sir… we don’t… would you like the Santa Fe chicken?”

Customer: “I’d like the cajun chicken; where is your cajun chicken?”

Me: *facepalm*

Manager: *slices Santa Fe chicken and wishes him a nice day*