We Love Faggots, But We Couldn’t Eat A Whole One

, , , | Working | December 1, 2017

(I am shopping with my husband. I am male.)

Customer: “Faggots.”

(I instinctively turn around at the word and see an elderly lady trying to get a worker’s attention. She’s standing in front of a freezer with pork faggots on the top shelf.)

Worker: “Miss, you cannot use that word! Please watch your language. It is upsetting to our customers.”

Customer: *pointing* “Faggots!”

Worker: “I will not ask you again!”

Customer: *grumbles*

Worker: “That’s it. I’m calling security.”

(The worker tries to grab her by the elbow. I separate from my husband and walk between them, opening the shelf and taking a box down.)

Customer: “Oh, thank you, dear.”

(She takes the box and shoves it in the worker’s face.)

Customer: “FAGGOTS!” *walks away*

(The worker walked away, red-faced. Admittedly, the customer could have worded her request better, but the worker could have at least tried to understand what she asking before jumping to conclusions.)

Reading Signs Should Be A Walk In The Car Park

, , , , , | Right | November 30, 2017

(My shopping centre is in an area where many customers feel very entitled, and we have just changed the pricing structure for all-day parking. It should also be noted that for all-day workers, we have cheaper deals in other car parks around the center that work out to be less than half than what the all-day payment is. I get this call over the intercom from one of the payment machines. )

Me: “Hello, can I help you?”

Caller: “Yes, I’d like to know when you changed your price for all-day parking?”

Me: “The signs went up last night, so you would have read them on your way into the car park today.”

Caller: “I saw no such thing. Why did you not inform me of the change?”

Me: “Sir, we had signs up at all entry points and pay machines this morning as well as the new price structure at the entries to the car parks. If you had read any of those very visible signs you would have seen that the price had gone up.”

Caller: “But why didn’t you tell me? I demand that I pay the original price.”

Me: “Sir, we can’t inform every patron of the car park that this has happened, which is why we put signs up in visible locations around the parking area, including entries and pay machines.”

Caller: “Well, you should have told me! I refuse to pay the new price.”

Me: “Sir, if that is what you want to do, then go ahead, but I must warn you that if you don’t pay for your parking then you can’t get your car out of the parking lot.”

Caller: “I will pay [original amount], but I will not pay [new amount]. You can’t keep my car in here; it is against the law!”

Me: “Actually, sir, part of the terms and conditions that you agree to upon entering our parking structure is that you will pay for however long you have stayed in our car park. If you don’t want to pay that much for all-day parking, there are cheaper options in other car parks.”

Caller: “But those car parks are further away from my office. Wait… You expect me to read those signs at the entry?”

Me: “Yes, sir, as they are the legal agreement that you are entering into upon entering our car park. I understand that those car parks may be further away from your office, but this car park is for those who are doing their groceries and is mostly a short stay car park.”

Caller: “That is ridiculous; you still should have told me about the change.”

Me: “I’m terribly sorry, sir; I will make a note of it for next time we change anything in our car parks. Please pay for your ticket and have a great day.”

Multiple Signs That This Is About To Go Bad

, , , | Right | November 30, 2017

(Out of our four registers, the third one is always card-only. This is made clear every time it opens. Sadly, this is a situation that happens far too often.)

Me: “This register is card-only.”

Customer: “What?! That should be made clear! I only have cash.”

Me: “It’s indicated by a white-and-blue arrow just above the beginning of the register, there is a sticker at the end of the conveyor belt, every bar has that same message printed on it, it is written on my cigarette dispenser, and I repeat it every few minutes to remind you. Also, the conveyer belt has been painted bright blue, with the words ‘No Cash, Only Cards’ written on it every 30 centimeters, in words and pictograms. Can we make it any more obvious?”

Customer: “It should be better indicated!”

Screaming For Fuel Until You’re White In The Face

, , , , | Right | November 30, 2017

(While I’m filling my car I observe a man trying to work the pump across from me, and speaking out loud in a very noticeable accent.)

Customer: “Why won’t this work? Declined again!” *pushes intercom button for gas station attendant service* “It keeps saying my credit card is declined; I don’t know why it isn’t working!”

Attendant: “Please come inside the store, sir, and you can prepay your fuel in here.”

Customer: “I just don’t understand why it isn’t working!”

Attendant: “You will have to come into the store to pay if the machine isn’t working.”

(This repeats for about six minutes. As I walk towards him to go into the store, I ask him:)

Me: “How long have you been in Canada, now?”

Customer: “Only three days. This pump isn’t working right, and the employee isn’t coming to help me!”

(As I pass by I tap the, admittedly, poorly-phrased sign on the pump: “Foreigners, please pre-pay for fuel inside store.” He takes a second to read it, then hollers after me:)

Customer: “But I’m white!

(As I left he was still out there trying to argue with both the pump and the attendant, via intercom, that the card reader wasn’t working, and he still hadn’t made any attempt to enter the store. I tried one more time on my way by to explain to him that the pump didn’t care about his ethnicity; it just couldn’t read cards that weren’t issued in Canada. He was just going to have to go inside if he wanted gas! He was still standing outside when I drove off.)

Compassion Also Died That Week

, , , , , | Working | November 29, 2017

My mother-in-law passed away during the week. I went to work the day after but was in too much of a mess to stay. I arranged someone to take over for me, did all the tasks that I knew she couldn’t do, and sent emails to my line manager to explain my situation before heading home. The next day was my rostered day off.

When I got home I noticed a huge bouquet of flowers on the table and realised that [Husband]’s work had sent them to him.

What did I get? A message from my line manager at 8:35 am the next day, demanding to know why the store was closed. We don’t open until 9 am, and the opening staff was already inside the store.

Page 54/103First...5253545556...Last
« Previous
Next »