Laziness Is The Father Of Repetition

, , | Right | May 22, 2008

Me: “Hello, this is [Office].”

Caller: “Is this [Different Company]?”

Me: “No, I’m sorry. You have the wrong number.”

Caller: “Oh, sorry.”

Me: “It’s okay… goodbye.”

(They hang up, but seconds later, the phone rings.)

Me: “Hello, this is [Office].”

Caller: “Is this [Different Company]?”

Me: “No, you’ve dialed the wrong number again.”

Caller: “Oh, sorry.”

(They hang up… and the phone rings again.)

Me: “If you keep hitting redial, you’ll just keep getting the same wrong number.”

Caller: “How did you… Oh!” *hangs up*

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Shopping Amongst The Commoners

, , , | Right | May 16, 2008

Customer: “I’m here to pick up a book I ordered.”

Me: “Did you receive a card saying it was in?”

Customer: “Yes.”

Me: “Great, let me get it for you. What’s your last name?”

Customer: *gives last name*

Me: *goes to special order shelf, behind the cash wrap, to find the book*

Customer: *comes behind the cash wrap and looks too*

Me: “Sir, I need to ask you to step back in front of the registers. This is a secure area.”

Customer: *ignores, keeps looking*

Me: “Sir, please step back! We don’t allow customers in this area!”

Customer: *grumbles, steps back*

Me: *finds book, completes sale*

Customer: *leaves*

Coworker: *laughing* “Do you know who that was?”

Me: “Well… he looked familiar.”

Coworker: “That was the governor! You just bossed the governor around!”

(I felt a little silly for not recognizing him, but he hadn’t been governor for long, had a common last name and looked like every other rich, entitled guy whoever came into the store.)

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More Clueless Than Keyless

, , , , | Right | May 10, 2008

(After being in the same little hut for 25 years we moved the key shop to a larger, inline store 120 feet away. After moving EVERYTHING except the counters to the new location I am in the old shop getting ready to lock it up until it is torn down.)

(A customer walks in and drops two keys on the counter.)

Customer: “Make me two of each.”

Me: “I am sorry, this location is closed… You have to go to the new key shop over there.”

Customer: “I’m not walking over there. I always get my keys here. Make me two of them.”

Me: “How?”

Customer: “What do you mean, ‘How’?”

Me: “Well, there are no keys blanks on the wall, there are no key machines on the counter, there is no cash register. In fact, there are no light fixtures in the building, the air conditioner is gone, the signs are gone from the roof and the electricity is turned off. This is building is totally empty except for you and me. So how do you expect me to make you four keys?”

Customer: “Ah, where did you say I have to go?”

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The Sweet, Slightly Nutty Taste Of Surrender

, , , | Right | May 6, 2008

Customer: “Where are your walnuts?”

Me: “It’s over with the other nuts.”

Customer: “I didn’t see them.”

Me: “They’re next to the cashews. Trust me, when you see them, you will laugh.”

(Time passes, I finish filling my bin and wade through the Christmas crowd to check on the customer. I find her standing right in front of the walnuts. She’s clearly found them.)

Me: “You found them.”

Customer: “Yeah. I couldn’t see them because the sign was in the way.”

(Note that she’s referring to a large, 18-inch sign with three-inch-wide red letters that read WALNUTS. It was added because customers complained they couldn’t find them.)

Me: “You couldn’t see the walnuts because of the sign that said WALNUTS?”

Customer: *angry* “Yeah, that’s right!”

Me: “I… can’t help you.”

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Totally Loopy, Thru-And-Thru

, , , | Right | May 4, 2008

(My store has a drive-thru menu board before the actual board where customers order. It only has pictures on it, no electronics of any sort.)

Me: “How can I help you?”

Customer: “I already gave my order to the first guy and he told me to pull up to the second board.”

Me: “That’s not possible, ma’am. There’s no one who could take your order at that first board. Can I take your order?”

Customer: “I already told you I gave my order to the first guy. He knows it. Ask him.”

Me: “Could you repeat it for me?”

Customer: “NO! I’m driving up now.”

(The customer drives up and I finally get her to repeat her order, which turns out to be a lot of food. I ask her to pull to the front door, which is literally twenty feet from the drive-thru window. Instead, she drives out of the drive-thru lane, drives around the entire store, and comes back in the drive-thru lane. She pulls up and looks at me again.)

Customer: “I told the guy at the first board that I was parked and he told me to pull right up. I hope you are nice because the last girl was really rude to me.”

Me: “…”


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