I ring up a customer who has just purchased a pillow and two shirts. I bag all of it in one bag and tell her to have a great day. About twenty minutes later, she comes back to my register.

Customer: “Excuse me. You never put the shirts I purchased in the bag.”

Me: “I am sorry, but I am positive I did. I put all of your items in one bag with the pillow.”

Customer: “No! I looked when I got home, so I could hang them up, and they were not in there!”

Me: “Okay, let me look around my register.”

I look around and nothing.

Me: “The only thing I can do is call my manager and have her look at the camera to see what happened.”

Customer: “I don’t have time to wait around for that. Have the manager look at the camera and call me back.”

She hands me her number and leaves. About twenty minutes go by and the phone rings.

Customer: “Hi. I am sorry, but I was just in there saying you never put the shirts in my bag. I found them; they were on the other side of the pillow!”

I work in a rather popular restaurant. Our lobby has closed at 9:00 pm and it’s around 9:30 pm with some customers still sitting in the restaurant, finishing the meals they ordered before we closed. There are bright red signs on both entrances with big words saying “Dining Room Closed.” Because there are customers still eating, we cannot lock the doors.

A bus has just pulled into the parking lot and two girls open the door and half-step in the doorway.

Girl #1: “Can we come in?”

Coworker: “If you need to use the restroom, yes. However, our dining room is closed.”

Girl #1: “Oh, we wanted food.”

Coworker: “Well, since the kitchen is still up and running for drive-thru orders, we can let you order, but it would have to be to go.”

Girl #2: “So, we can’t eat in here?”

Coworker: “No, sorry. As our doors say and as I already mentioned, the seating area is closed.”

Girl #2: “Well, why do they get to sit in here?!” 

She is referring to the customers finishing their meals in the seating area.

Coworker: “They were here before we closed.”

The girls agree to take an order to go and wave in the rest of the people from their bus. About twenty to thirty teenage girls are now packed in our lobby. They all order food and aren’t out of there for about twenty minutes. Because of the large number of orders, the kitchen has to pretty much restart an hour of cleaning they already finished and I have to clean areas of the lobby again.

After they leave, I get a look of annoyance on my face and turn to a coworker who was hanging out and not on the clock.

Me: “What part of ‘we’re closed’ is so difficult for people to understand?”

Coworker #2: “You think people would know by now.”

This is not the first time something like this has happened and will not be the last.

Related:
Not Very Closed Minded, Part 35
Not Very Closed Minded, Part 34
Not Very Closed Minded, Part 33
Not Very Closed Minded, Part 32
Not Very Closed Minded, Part 31

I’m eating my dinner at a rest stop when I overhear this exchange.

Cashier: “What size would you like your iced coffee?”

Customer: “Black.”

After moving into our new home, my husband and I are assigned a new telephone number. Supposedly, numbers are dormant for two years before they are reassigned, but the number we are given clearly has just belonged to someone who left the area without informing his numerous friends and even more numerous creditors. The winner, though, is the bank officer.

The phone rings.

Me: “Hello?”

Caller: “Hello, this is [Caller] from [Bank]. I’m looking for [Former Phone Number Holder].”

I launch into my speech that is, by now, well-rehearsed.

Me: “I’m sorry. We were assigned this number by the telephone company. We don’t know the guy and we don’t know anything about him.”

The caller pauses.

Me: “…”

Caller: “Do you have another number for him?”

I work at a deli inside a supermarket and we change specials every week. A certain customer that has always given me trouble comes up asking about a special. Keep in mind that the main thing on special is Boar’s Head Turkey.

Customer: “I want some of the Boar’s Head chicken breast on sale.”

Me: *Checks the specials* “Sorry, ma’am, but I only see Boar’s Head turkey on sale.”

Customer: “Oh, it’s on sale; I checked the flyer. Just give me a half-pound.”

My manager always tells me to not argue with customers if they are wrong, and that no matter what, he will back me up, so I slice the half-pound. I price it and she leaves. She comes back about fifteen minutes later. She slams the package of chicken down on the counter.

Customer: “I TOLD YOU TO GIVE ME THE ONE ON SALE AND YOU DIDN’T LISTEN TO ME!”

She shoves the flyer with the weekly specials in my face. I take one look at the flyer and it says that it’s a COMBO on sale.

Me: “I’m sorry, ma’am, but this says it’s for a combo, meaning you have to get half chicken and half muenster cheese to get the discounted price.”

She does a complete 180 of emotions.

Customer: “Oh, I’m so sorry. I had no idea. Can you please slice me another half of turkey?”

Me: “No problem, ma’am, coming right up!”

I finish the half and hand it to her.

Customer: “Actually, you know what? I’m gonna just take the chicken.”

Me: “But, ma’am, I just sliced this half for you.”

Customer: “That’s not my fault! You should have told me it was part of a combo! You should know what I want!”

She then turned and walked away without another word. Honestly, lady, I don’t really mind cutting the meat, but do you really have to sit there and blame me because you can’t read?!