Articulated Truck Drivers Aren’t Articulate

, , , | Right | October 25, 2010

(A truck driver walks up to the desk and stares at the wall behind me.)

Me: “Can… I help you?”

Driver: “Yeaaaaa…” *waits ten seconds, looks behind him, looks back at me, waits another five seconds* “I don’t have my shipment numbers.”

Me: “Well, where are they?”

Driver: “They’re in the truck.”

Me: “They’re in the truck?”

Driver: “Yup.”

Me: “So you left the truck with the numbers inside, walked all the way through the property, and up to my desk to tell me you left the numbers in the truck?”

Driver: “Yeaaaaaaa.” *stares at the wall again*

Me: “You want to go get them?”

Driver: “Get what?”

Me: “Are you filming this?”

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Stop Bean Stupid

, , , | Right | September 24, 2010

Customer: “I’d like one cappuccino.”

Me: “Oh, sorry, we’re out of coffee today.”

Customer: “That’s okay, I’d only like a cappuccino.”

Me: “The cappuccino has coffee in it.”

Customer: “Can’t you just make it without it?”

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Rich Has Checked Out

, , , | Right | September 23, 2010

(This is an independent bank with only four loan officers.)

Me: “Here’s your receipt. Are you all set?”

Customer: “I need to speak with my loan officer for a minute.”

Me: “Okay, that’s Joe. Let me check if he’s available.”

Customer: “No! Rich is my loan officer.”

Me: “No, Joe is. He talked to you last week, remember? Tall guy with a moustache?”

Customer: “Rich has been my loan officer for eight years. I want to speak with him!”

Me: “Rich died three years ago.”

Customer: *silence*

Me: “So, I’ll get Joe?’”

Customer: “Right, Joe.”

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When The Shoe Is On The Other Foot

, , , , , | Right | September 10, 2010

(I’m shoe shopping, and I’ve taken off my own shoes to try on some other pairs. Another customer is browsing in the same aisle; she looks at my shoes and starts to try them on.)

Me: “Excuse me? Those are mine.”

Customer: “No, they’re not. I saw them first.”

Me: “No, I mean, I bought them a while ago. See, they don’t have price tags on them.”

(Ignoring me, she takes off my shoes, and calls over an employee.)

Customer: “Do you have these in size seven?”

Employee: “I’ve never seen these before. Do you have the box they were in?”

Me: “That’s because they’re mine. They’re not from here.”

Customer: *rolls eyes* “She keeps saying that, but I saw them first.”

Employee: “Uh, ma’am, she’s right. These are from [Another Shoe Store].”

Customer: “Oh. Well, can I buy them here?”

Employee: *gives me back my shoes* “Sorry, no.”

Customer: “Well, if that’s how you treat your customers here, I’m leaving!”

(As she walks out, she stops to check out my bag on the floor.)

Me: “That’s mine, too.”

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Testing Plugs And Patience

, , , | Right | September 10, 2010

(Several of our customers recently experienced an Internet outage and needed to reset their equipment to get back online.)

Me: “You’ll just need to unplug your modem, wait a few seconds, plug it back in, and then wait for all the lights to come on. Once they’re all on, you’ll be back online. If that doesn’t work, call me back.”

Customer: “Okay, that sounds simple enough.”

(A few minutes later…)

Customer: “I just spoke with you. It’s still not working!”

Me: “I apologize, let’s take a look. Have you reset the modem already?”

Customer: “Yes! I need you to fix this. I need the Internet now!”

Me: “Of course. Are all the lights on the modem lit up?”

Customer: “No!”

Me: “How long ago did you reset your modem, ma’am?”

Customer: “Just now, after I called you back!”

(As we’re speaking, I see that her connection has re-established.)

Me: “I’m showing you’re online now. Are all the lights back on your modem?”

Customer: “Oh… that’s what you meant by waiting.”

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