I work as a supervisor at a used clothing store. I process items being brought in and I am a cashier, as well, being in charge in lieu of a manager.
I’m ringing through an older man in his fifties.
Me: “Just to let you know, this item is included in our 70%-off clearance and will be final sale. The return policy is on your receipt, as well! Have a great night.”
He thanks me and leaves. About forty-five seconds after he walks out the door, I hear it chime to let someone in and greet them.
Me: “Hey, good evening. Just so you know we close in twenty—”
Customer: “I need to return this jacket you sold me; it’s destroyed.”
Me: “Oh, well, actually, sir, that was the item that was discounted. If you see the marked tag, we aren’t able to return those, sorry.”
Customer: “But it’s ripped under the arm and I don’t want it.”
Me: “I do apologize, but that is most likely why it ended up in our clearance section.”
It was discounted down to $7, it’s name brand, and it could be fixed at a tailor.
Customer: “This is the most ridiculous thing I’ve ever heard. This is fraud. You didn’t tell me I couldn’t return this! You’re ripping me off!”
Me: “I’m really sorry if you feel that way, but if you look at the receipt, it does say that the return policy is only on regular-priced items and not on things on sale. Since it’s been paid for, there really isn’t anything I can do to give you any money back. I can give you the email for the store owners if you’d like to discuss it with them further.”
Customer: “What do you mean, on sale? Isn’t everything on sale if I can f****** buy it? Where’s the manager? You’re obviously too stupid to be a manager. I want to talk to a man. Where is he?”
My very female manager, who is only in her twenties, walks over and interjects.
Manager: “Hi, I’m the store manager, actually. I couldn’t help but overhear, and, unfortunately, as my coworker told you just now, we aren’t able to give you a refund.”
She hands him a paper with the business email address.
Manager: “Thanks for coming in tonight. I hope your next experience is better. Sorry we can’t be of more assistance but maybe you should come back when you’re calmer.”
The customer’s face turns noticeably red.
Customer: “Well, I’ll guess I’ll be leaving you a Facebook review when I get home! This is unbelievable.”
He leaves and my manager just looks at me, laughs, and says:
Manager: “I only came over because I knew it would make him uncomfortable enough to leave. You handled that well. He was mean.”
He also never left a review and never emailed the owner.