Backwards Thinking

, , | Right | January 25, 2010

(I am dispensing new glasses to a customer.)

Me: “Okay, now take a look around the store. Is your distance coming in clearly?”

Customer: “Yes, but it’s backward.”

Me: “Backwards? What do you mean?”

Customer: “The sign… the letters on it are backward.”

Me: “Which sign?”

Customer: “The one in between the frames.” *customer then turns around and looks out into the store* “Now the sign looks right, but when I look this way,” *turns back around to face me* “…it’s backward. This has never happened before! What’s wrong with my glasses?”

Me: “Ma’am, are you looking in the mirror behind me?”

Customer: “Oh! That must be it! Well, then, my glasses are working wonderfully. Thank you!”

1 Thumbs
2,489

All Signs Point To Other Signs

, , | Right | January 19, 2010

Customer: “Hey! Where are your biscuits on special?”

Me: “On the display right next to you. You’re standing right next to it.”

Customer: “Oh. Well, you should have a sign there to point them out!”

(I point to the large sign above the biscuits. It’s black and red and quite large.)

Customer: “Well, you should have a sign that points to the sign!”

 

1 Thumbs
2,316

Less Dress Codes, More Codes Of Conduct

, , | Right | January 14, 2010

(I’m wearing a shirt and khaki pants while shopping at a certain discount store; I am not an employee. Another customer approaches me. )

Customer: “Do you have any more of these in back?”

Me: “Sorry, I don’t work here.”

(I push my cart down the next aisle and continue my shopping.)

Customer: “Excuse me! Don’t ignore a customer! That is rude!”

Me: “I don’t work here. If you pick up the phone at the end of the aisle, they will send someone over to help you.”

(I walk away and continue shopping.)

Customer: “I AM GOING TO MAKE SURE YOU GET FIRED FOR BEING SO RUDE! IN THIS ECONOMY, GOOD LUCK FINDING ANOTHER JOB!”

Me: “I don’t work here. I can’t help you!”

Customer: “How rude!”

(Later on, as I am pushing my cart of purchases out of the store, I see the customer talking to a manager.)

Customer: “HIM!” *points at me* “He is the jerk who ignored me in your sporting goods department! You should be ashamed of how rude he is to customers. I won’t shop here if that is the kind of employee you hire.”

Manager: “That man is not one of my employees.”

Customer: “Then you need to make sure customers don’t come to the store dressed like employees!”

(The customer stormed off, but the manager handed me a coupon for a free coffee from the store snack bar for my trouble.)

1 Thumbs
4,945

Not On The Cutting Edge

, , | Right | December 30, 2009

(I receive the following call while working at a home decor store.)

Me: “Hello, [Store]. How may I help you?”

Customer: “Do you have table pads?”

Me: “Yes, we have custom ones, and we have ones you can buy here and cut yourself to fit your table.”

Customer: “Okay, how much are the ones you cut?”

Me: “$12.97.”

Customer: “Okay, I’ll be in. Thanks.”

(A little while passes and the caller comes in.)

Customer: Hi, I called about the table pads. Could you show me where they are?

Me: “Sure, they’re right over here.” *takes them to the pads*

Customer: “Okay, thanks. I need it to be 14 by 11, so when are you going to cut it?”

Me: “I don’t cut it in the store. You have to cut it at home to fit your table.”

Customer: “You said you cut it here!”

Me: “No, I said you cut it yourself to fit the table.”

Customer: “Well, I don’t know how to do that!”

Me: “You just lay it on the table and cut around the shape of the table.”

Customer: “Well, what am I supposed to use to cut it?! I don’t have a special table pad cutting machine!”

Me: “How about scissors?”

Customer: “Oh… okay. I’ll take it.”

1 Thumbs
2,933

Please Insert Coffee To Continue

, , | Right | December 29, 2009

(While working at the drive-thru, a customer puts in a lengthy order. Before I can tell him the price, he peels out, driving up to the window.)

Me: “That will be $21.54, please…” *I take his money* “May I please ask that you pull up just a bit? We’ll have someone run your order out to you as soon as it’s done.”

Customer: *blank stare*

Me: “Sir, can you please pull forward?”

Customer: “I don’t have my order yet.”

Me: “Sir, you had a large order. We’re going to get it for you, but some of what you asked for takes time. We’ll bring it to you. But we need to keep the line moving, too.”

Customer: *no response*

Me: “Sir?”

Customer: “Yes?”

Me: “Can you please drive up?”

Customer: “But I don’t have my order…”

(I tried to hand him the first tray of drinks, but he ignored them. Same thing for the sandwiches. In a last ditch effort, I handed him his coffee. He accepted the coffee but immediately drove off, leaving $18.46 in change, 4 sandwiches, and 3 frozen drinks. He never returned for the rest of his order.)

1 Thumbs
3,524