Cheesing You Off, One Lactose At A Time

, , , , | Working | December 7, 2017

(My dad, brother, and I offer to pick up a quick dinner for my mom, who is home and has to go to work soon. My dad pulls up to the speaker of a fast food restaurant. My mom has a very severe milk allergy [not just lactose intolerance], so she only gets plain hamburgers, no cheese.)

Dad: *into the speaker* “Hi, can I get a #1 combo, just ketchup? And no cheese on the burger.”

Worker #1: “No problem. A hamburger combo, plain just ketchup?”

Dad: “Yes, and no cheese. My wife is allergic.”

Worker #1: “Okay. Your total is [total]. Please pull forward.”

(We get up to the window to pay, and [Worker #1] hands my dad the receipt. He double checks it and it says “#1 combo-ketchup and cheese”. He gets [Worker #1’s] attention.)

Dad: “The receipt says cheese on the burger. I need it to be plain with just ketchup.”

Worker #1: “Uh… yeah. It’ll be without cheese.” *slams window shut*

(When the worker returns, he gives us the bag. My dad pulls ahead a bit and asks my brother to check the sandwich. Sure enough, it has ketchup and what appears to be cheese that was hastily scraped off. No one is behind him, so he reverses back to the pick up window. [Worker #1] is speaking with someone at the speaker, so we wait. After taking the other order, he looks at my dad, rolls his eyes and ignores him. My dad takes the burger from the bag, and holds it out the window, waving it around. Finally [Worker #1] opens the window.)

Dad: “You said it wouldn’t have cheese, but this clearly has cheese you just scraped off.”

([Worker #1] takes the burger, throws it at an inside trash can, hard, and walks away without a word. After a moment, [Worker #2] comes back with a new burger.)

Worker #2: “Here you go, sir. Sorry about that. This one has no cheese.” *My dad starts to unwrap it to check.* “Oh, you don’t need to check, I made that myself. No cheese.”

Dad: “Yeah, that’s what the last guy said. My wife is extremely allergic to milk, so if this had cheese your restaurant would have a real problem on your hands.”

Worker #2: “Well, this one has no cheese. Good night.” *She shuts the window and walks away.*

(My dad is known to ask for a manager and rightfully complain when situations like this happen [and unfortunately these happen to him an a regular basis, and he is not one to suffer fools]. But because my mom was working soon he decided against it this time. Later, he did the customer survey explaining what happened, and was offered a free combo. His response to them: “I’ll vote for [despised president] before I eat at your restaurant again.”)

1 Thumbs
472

Should Have Checked

, , , , | Right | December 6, 2017

(It was just announced that our store is closing. Since we are in liquidation, there are signs posted on the doors and at the registers that we do not take checks, nor any coupons. I am ringing out a customer who hands me a coupon.)

Me: “I’m sorry. We no longer accept coupons at this location due to our liquidation.” *seeing that she is starting to write out a check* “And we no longer take checks, either.”

Customer: “What! Since when?! I always write checks here.”

Me: *pointing at the sign at the register right where she’s standing* “Right here. It’s also on the door as you come in.”

Customer: “That’s ridiculous! I always write checks here! I don’t have another way to pay. I am never coming back here again!”

Me: “Okay.”

1 Thumbs
592

Manage For Years To Come

, , , , , | Romantic | December 6, 2017

My husband works in a different town and only comes home on the weekends. He’s been doing that for over ten years now, and I am completely in charge of our seven-year-old son when he’s not around.

Last month he decided he needed a bit of time off, so he took a month of vacation; he’d accrued three months’ worth of days off to use. At the end of the month at home, he said to me, “You know, I’m glad I had this time off. Now I know you can manage our son all by yourself.”

Really? It only took him seven years to figure that out?

1 Thumbs
296

Take Stock Of Your Options

, , | Right | December 6, 2017

(A new personal gaming console has just been released, right before Christmas. I’m working in a computer game chain store that has a price match-policy. There’s a few caveats, one of which is that the other store has to have the item in stock. [Big Toy Retailer] has the new console for sale below cost. Because the demand is high, and the supply is low — especially in Australia — the [Big Toy Retailer] has sold out in every store in the country. People still come in to try to get a price match. Most are okay with my store’s policy, but a lot decide to take issue with it.)

Customer: “You say that you price match, so why aren’t you?”

Me: *pointing to the terms and conditions of price matching* “We do, madam, but as you can see here, the competitor needs to have the item in stock.”

Customer: “But it’s cheaper at [Big Toy Retailer]!”

Me: “May I suggest you buy it from them, then?”

Customer: “But they’re out of stock.”

Me: “Yes, they are. Anything else I can help you with?”

1 Thumbs
760

A Senior Mistake

, , , , , , | Right | December 5, 2017

I work at a theater chain that offers discounts to seniors 65 or older. My manager and most of the staff hate the policy because most of the time you can’t win for losing. Either you offer and the person is offended you’ve implied they’re old, or you don’t offer because the person looks about 45 and they’re indignant that you’ve overcharged them. I’ve gotten in the habit of just guessing, and basically if you look at least 50 or have some grey, I’ll go ahead and add the discount. No one has to announce their age, and they save money. I never got a complaint before or after this one.

An obviously older customer carefully perused the ticket pricing options and very specifically asked for two adults. I went ahead and used the senior price despite her specification, since she obviously qualified, and gave her the reduced total. She happily paid and entered the building. A few minutes later, she came storming out of the theater demanding a refund, since I charged her too much and didn’t give her the senior discount. I politely told her to check her ticket again. She hurried back into the theater, now red-faced.

She was obviously trying to set up a reason to complain, given that she specified a ticket she didn’t actually want and then came to yell at me for getting it wrong based on that specification. But she just ended up embarrassing herself in front of a huge Saturday crowd, since she didn’t bother to check what she actually paid for!

1 Thumbs
809