Careless The Care Comments

, , , , | Working | January 1, 2018

(I am working in a large UK retail shop as a Christmas temp. I have been called in by the warehouse manager at 7 am to help take the delivery in. Half way through, the shop floor manager demands that I stop taking delivery and move to the tills instead, even though I still have delivery to put away and I am covered in dust from the stockroom.)

SF Manager: “How are you finding the tills?”

Me: “I’m enjoying it, but I am concerned that I left a job half-finished upstairs and that it might affect the flow of stock if it is left unfinished.”

SF Manager: “Don’t you think I know what I’m doing as a manager?”

Me: “I didn’t mean anything like that. I just want to be sure that I’m not messing up.”

SF Manager: “THAT is not your concern.”

(Ironically, he cited people not caring enough about their duties as a main reason for not keeping any temps on after New Year.)

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It’s Always A Problem Area

, , , , , | Right | January 1, 2018

(This happens about once per week. We have a store discount that customers can activate by entering a phone number into the card reader while their purchase is being rung up. The machine’s screen clearly reads, “ENTER PHONE NUMBER ###-###-####,” right above the keyboard. I’m serving an older woman at my register and see her enter a couple numbers into the machine. It then loudly beeps, letting me know that something went wrong.)

Customer: “Did it go through?”

Me: “Sorry, but it looks like you forgot to put your area code in first. You can try it again, now.”

(She again enters only seven digits, rather than the full phone number of ten digits, and the machine again beeps.)

Me: “Ma’am, please make sure that you’re entering your full phone number in. The area code needs to go first.”

Customer: “Oh, okay!”

(I watch her and see that, this time, she enters her zip code into the machine instead. It again beeps when she tries to submit it.)

Customer: “So, did it go through now?”

Me: “No, I’m sorry; it looks like you tried to enter your zip code. What you need to type in is your phone number. Just make sure that you add the area code first.”

Customer: “The area code?”

Me: “Yes, ma’am, enter the area code, and then the rest of your phone number. If you live around here, the area code is [area code], so just type that in first.”

(She again enters in her zip code.)

Me: “No, I’m sorry; the machine needs your phone number.”

Customer: “But you said area code!”

(This goes back and forth even longer. I’m unfortunately not allowed to enter a customer’s information into the system for them, or skip past this step unless they explicitly ask me to, so I have to try walking her through the process. We’re stuck in this loop until the customer finally gives up and allows me to skip past the discount option. As she’s leaving, the customer loudly mutters:)

Customer: “Ugh, this is why I don’t bother with computers. They never work right.”

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Love Is A Game

, , , , | Romantic | December 30, 2017

(I play a survival game online with a group of friends, among them a married couple.  We’re clearing a cave of giant insects. Our strategy revolves around having people grapple up to the ceiling and shooting from there while a ground team keeps the bugs busy. We are starting to run out of ammo, when…)

Tribe Leader: “Okay, I’m calling a retreat; back to base to restock.”

(We begin to run, with several bugs on our heels when we hear, through the voice chat:)

Wife: “Hey, [Husband]! You’re forgetting something.”

Husband: “What?”

Wife: “ME!”

(It turned out she hadn’t been able to grapple down to join us and had been cut off. [Husband] mounted a rescue as soon as we restocked on ammo.)

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Getting Things Clean For The New Year

, , , | Working | December 29, 2017

(It’s between Christmas and New Year’s Eve and, as this restaurant is near/on-campus, it’s almost empty. I receive my food and head to a small, secluded area around a corner when I see a employee with cleaning supplies sitting there playing with her phone.)

Me: “Did you already clean here? I could go sit somewhere else.”

(Rather than answering, the employee just gives me a dirty look. I like that spot and it doesn’t appear recently cleaned. So, I sit down nevertheless, take off my winter clothes and start eating when I notice her clearing her throat.)

Employee: “You need to eat somewhere else. I’m cleaning here right now.”

Me: “I’m sorry? I’m certainly not going to stack my food back on the tray and balance it to another table with my winter clothes in my arms while my burger falls apart. That’s why I asked you before sitting down.”

Employee: *calling around the corner* “[Manager]?”

Manager: *comes around the corner shortly afterwards* “Yes?”

Employee: “This customer ignored me when I told him that I’m currently cleaning here! Can you throw him out?”

(I’m just about to respond when the manager interrupts me.)

Manager: *to employee* “Firstly, we don’t throw customers out just because they are sitting somewhere we want to clean and we most certainly don’t call a manager to discuss such an option in front of the customer. But as we’re already here: Cut the crap. Everyone here knows you’re sitting around the corner your whole shift, playing with your phone and pretending you’re cleaning. Honestly, we only let you get away with it because the only thing worse for business than you doing nothing all day is — evidently — you dealing with customers. We were just waiting for you to do something stupid which, I’m happy to say, you just did. You can go home now. We’ll call you tomorrow about your termination.”

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Directly Observing Credit Will Affect The Results

, , , , | Right | December 28, 2017

(I work in a call center that tries to connect people with credit help. I get a customer on the phone, get through most of the scripted conversation, and give him the pitch for a credit repair company.)

Customer: “Wait, wait, wait. Are you pulling my credit?”

Me: “No, sir, I do not have authorization to do that, but [Credit Repair Company] can look at it to get a better idea of—”

Customer: *interrupting me* “No, you better not pull my credit, and they better not, either, because if you look at my credit it will bring it down.”

(This is not true, as the company only does soft pulls, not hard inquiries.)

Me: “Oh, no, sir. It won’t—”

Customer: *interrupting again* “Don’t you ‘oh, no’ me. If you look at my score, it will hurt my credit.”

Me: “No, sir, it won’t—”

Customer: “Oh, yeah? Why won’t it?”

Me: “Because, sir, [Credit Repair Company] only does soft pulls; they don’t do hard inquiries, which means it won’t show up on your credit report.”

Customer: “So, you’re guaranteeing to me, personally, that what they’re doing won’t hurt my credit?”

Me: “No, sir, they will not hurt your credit.”

Customer: “Because if they go and look at my credit and it hurts my credit, I’m going to personally sue you, and take away your house.”

(I have no idea how he thinks he might go about that, as he only has my first name and no idea where I live, and I happen to live in an apartment, so…)

Me: “No, sir, it will not hurt your credit.”

Customer: *starting to calm down* “Okay, well…”

(At this point the line went kind of fuzzy, and there was also a blip from his end that covered up what he was saying.)

Me: “I’m sorry, sir. I didn’t quite hear that.”

Customer: “Ah. Okay, buh-bye now.” *hangs up*

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