The Wrong Dressing Needs Addressing

, , , , , | Working | September 11, 2017

(I am ordering at a restaurant where you order at the counter, and then a server brings you your food. While considered a fast, casual place, their food and service is usually on point, and I come here frequently.)

Me: “Hello! Can I please get [entree] with chicken, and a side salad? And can I get the pomegranate dressing for the side salad?”

Server: “Okay, I’ll bring that out to you.”

(A few minutes later, the server brings me my food. I notice that my entree does not have chicken on it, which I paid extra for.)

Me: “Excuse me, I don’t think there’s any—”

Server: “Chicken? Okay, I’ll get that for you.”

(I overhear her say to the kitchen staff, “Yeah, she noticed.” While waiting for my chicken, I notice my salad has dressing on it, and there is also a cup of dressing next to it. I assume it’s just extra dressing. However, I taste the salad, and the dressing on it is balsamic vinaigrette. The server comes back with chicken in a cup for me to dump on my entree.)

Me: “Thank you. I’m sorry, I just tasted the salad, and there’s balsamic vinaigrette on it. I wanted the pomegranate. I’m not sure if that’s what’s in the extra cup?”

Server: “Yeah. I thought you just wanted the pomegranate as an extra thing.”

(I am a bit dumbstruck by this and don’t know exactly how to respond.)

Me: “No… I wanted it to put on my salad.”

Server: “Oh. Okay, I’ll get you a new one.”

(She goes to bring me a new salad. She comes back with a salad without dressing. I taste the dressing in the cup, and surprise, it’s also balsamic.)

Me: “I’m sorry, the dressing in the cup was also balsamic. Are you guys out of the pomegranate? I can just take this.”

Server: *sighs* “No, they’re just idiots. I’ll take care of that.”

(I hear her yell at the kitchen staff, “POMEGRANATE! THIS IS BALSAMIC!” The cook looks very confused. I see another staff member tell him which dressing is the balsamic and which is the pomegranate. The cook brings me a cup of dressing.)

Cook: “Here you go. I’m sorry about that.”

Me: “It’s okay. Thank you!”

(I taste the dressing. It is balsamic again. I walk up to the server.)

Me: “I am so sorry to do this, but this is balsamic again. Are you sure you guys have the pomegranate? I’ll just take this.”

Server: *to the cook* “Are you kidding me?!”

Cook: “[Other Staff Member] told me that one was the pomegranate!”

Server: “Well, [Other Staff Member] was wrong!” *to me* “I’m sorry. This is crazy. Here, take a couple cookies.”

(She hands me some of their homemade cookies, which are actually really good.)

Me: “Oh, okay, thank you. I’m really not trying to be difficult. I can just take the balsamic.” *I really don’t like balsamic, but I’m ready to be done with this at this point.*

Server: “No, we have it. You should get what you ordered.”

(The cook brought up the dressing. I tasted it, and it was finally pomegranate. This was the most trouble I’ve ever had at any restaurant to get my order right. But at least I did get two free cookies!)

Best To Letter Know

, , , | Right | September 11, 2017

Caller: “WHY YOU PEOPLE SEND ME LETTER?”

Me: “…is this about your rebate? Would you like me to look up the status for you?”

Caller: “YOU PEOPLE SEND ME LETTER! ONCE AND AGAIN, AND NOW TODAY! WHY?!”

Me: “Your rebate is approved, ma’am. The letter is to let you know your cheque will be issued in four to eight weeks.”

Caller: “NO MORE LETTERS! YOU STOP! I WILL CALL LAWYERS!”

Me: “Ma’am, ma’am, you are approved—”

Caller: “NO MORE LETTERS!”

Me: “Ma’am, I’m not sure you are hearing me. You will be getting a cheque in the mail soon.”

Caller: “NO LETTERS! YOU STOP!” *click*

Toodles And Parenthood And Whatever

, , , , | Learning | September 11, 2017

(One of our teachers is leaving to have a baby. The other teachers arrange a surprise going-away video. All of the students from across the classes get together in groups of three to four in front of the camera to say goodbye. It’s my turn, along with two classmates.)

Me: “Bye!”

Classmate #1: “Have fun with the baby!”

Classmate #2: “…”

(I realize [Classmate #2] is distracted, watching a nearby dog, so I prod her in the ribs to get her to say something.)

Classmate #2: *still distracted* “Right, yeah… toodles.”

Me: *after recording is finished* “…Toodles?!”

(Since we were primary students, there was a rule against re-recordings. Most of the comments made our teacher smile. Some of them made her tear up. Ours were the only ones that made her snort with laughter.)

That Was The Wrong Answer

, , , , | Right | September 8, 2017

(I am 19 and working at a local barbecue place. There are three very large signs on the building, one at the end of the parking lot, and one on a billboard right above us, all indicating our business. Seventy-five percent of our customers are truckers due to us being close to a interstate. At an hour until closing, a trucker walks in.)

Me: “Hey, how are you?”

Customer: “Do ya’ll serve food here?”

Me: “…yes.”

Customer: *walks out, never comes back in*

When Life Gives You Lemons, Don’t Hire Them

, , , , | Working | September 6, 2017

(I’m a supervisor in a store and we hire a new employee. I agree to train her on the tills as I often operate them myself, have previously trained other new staff successfully, and will be working the same shift as the new employee most weeks. I am also shift manager the day she comes in for her first training session, and have been given instructions to arrange a second and maybe even third training shift the following week, as the cashier she is replacing leaves the week after. After two hours on the till with her, she’s struggling, but no more than some of the others.)

Me: “You did really well today, so I just need to know when you can come in next week for your next training shift.”

Employee: “I can’t. I’m on holiday next week. I was under the impression that I started the week after.”

Me: “We really need you to do more training, since you’re expected to be able to work independently by your first official shift.”

Employee: “Well, I can’t. I’m sure I’ll be fine. I have to go now; my flight is this evening, so I’ll see you when I get back.”

(I call the managers who, as suspected, were unaware that she wasn’t available to train. But there’s nothing we can do. A week later I’m shift manager for her first full shift. An hour after start…)

Employee: “My back hurts, I need to go home.”

(I have to let her. The next day she comes in again when my manager is in. I spend another hour going through everything with her. Ten minutes after I leave to get in with a job, the bell rings for a supervisor to the till.)

Employee: “How do I ring up lemons?”

Me: “Well, the easiest way is if you press this button that I showed you earlier, type in ‘l-e’ for lemons, and select it from there, but there’s also this list printed by the till with the common produce codes, see?

Employee: “Okay, got it.”

(Five minutes later, the bell rings again.)

Employee: “How do I ring up limes?”

Me: “Same way as the lemons.”

Employee: “And how do I do that?”

(I showed her again. Five minutes later, the bell rang and she needed help with something else I had already shown her. Then ten minutes passed before she needed help with the same thing again. This continued the rest of the shift and for my next three shifts; I really struggled to keep my patience. The managers, another supervisor, and another cashier all tried explaining things to her as well. At the end of the week, I left for a booked week off, and when I got back, she wasn’t there anymore.)

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