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Some Customers Will Forever Be A Gamble

, , , , , | Right | June 11, 2021

I’m on my way back from my lunch when I notice a guest I checked into our hotel sitting at a slot machine with her child in her lap. I stop to tell her she cannot have a child on the gaming floor while she is gambling.

Guest: “That’s a bunch of BS! I asked specifically before we made our reservations and they said it was okay!”

Me: “Ma’am, no one would have told you that.”

Guest: “Then y’all need to get your act together, because I did not pay hundreds of dollars on an upgraded room to not be able to gamble! I will speak to your manager about this.”

I gave up at that point and went back to my desk to call security. I’m sure they told her to take the kid off the floor. I’m gonna find out from one of my security buddies, but man, you would think you wouldn’t want your kid to grow up with your same addictions!

Trolls And Racists Are Usually The Same Thing

, , , , | Right | June 2, 2021

My coworker is working the front desk when the phone rings.

Coworker: “[Community] Library, this is [Coworker]; how can I help you?”

Patron: “Hi, I’m looking for books by a particular author. Do you have them?”

She gets the name of the author and searches our system, but no books by the author come up.

Patron: “Can you order them in?”

Coworker: “If they’re over a year old, we can interlibrary loan them. Let me just look up the publication dates for you.”

She goes online to look up the author… and discovers the author is some kind of white supremacist author whose books have such “charming” titles as “Kill All N*****s.” Seriously, almost every book has that slur in the title as well as some kind of violent act. Shaken but still determined to act professional, my coworker gets back on the line with the patron.

Coworker: “Okay, I’ve found the books. I don’t think we’re going to be able to order these in.”

Patron: “That’s okay. Can you read the titles out loud for me?”

Coworker: “Well… the first book is called ‘Kill All N-words’.”

Patron: “No, I want you to read out the whole title for me.”

My coworker drops professionalism and just hangs up on him. Our boss says she made the right call, but she is still frustrated and bewildered.

Coworker: “I dunno what he was even trying to accomplish! Was he recording the call and trying to get me to say something racist?”

Me: “I think you got a troll.”

The Day You Stop Caring Is The Day They Might Start

, , , , | Right | June 1, 2021

Our check-in time is 4:00 pm; we try to get people checked in earlier IF their room is ready but never before 1:00 pm.

An elderly guy who is one of our high rollers — those who spend way too much money in the casino — requested a specific room and made the reservation earlier today after housekeeping had their morning meeting (where they discuss VIP rooms that HAVE to be done for early check-in) and he arrived at noon before I got here for the day. My coworker told him to check back later to see if we could check him in.

I have a line in front of me and I am in the middle of helping a guest by myself when he interrupts my current guest at 2:30 pm.

High Roller: “I just need a key made!”

Me: “You will have to wait in line just like everyone else, sir. That requires more than just handing you a key card.”

I am focused on the job at hand so I don’t see his reaction, but I do notice him go to the back of the line. He gets to me and, you guessed it, his room isn’t ready. He hasn’t checked in or even run his card for deposit. I am wondering why he thought he could just get a key and go.

He goes into a tangent about how the previous guy told him his room would be ready and how his host (the employees who manage high rollers) told him his room would be ready. Blah, blah, blah…

Me: “Sir, neither I nor the hosts can control how fast our housekeepers work—”

High Roller: “I know that—”

Me: “But I can request a push on your room. There is no guarantee that it will be ready so I suggest you come back around 4:00 pm, and by then, it should be ready.”

He left his bag with me and had issues in general about me touching it and wouldn’t even let me put it on the floor. I checked on his room periodically and it was ready at 3:30; he showed up not even five minutes later. After I told him his room was ready it was like he was a totally different person, smiling and laughing. I felt like I was being cat-fished.

I told his host that they need to make a rule that if hosted players don’t treat employees nicely then they get kicked out of the host list — meaning no more free rooms beyond what their rewards give them and no more extra stuff. But of course, they would never do that.

I am surprised at how I treated him. Usually, I let people walk all over me and it gets to me all day. I guess I finally stopped caring.

Avocado-No-No

, , , , | Right | May 11, 2021

I was a farmers’ market vendor for a few years. Our market made a point of selling local, home-grown produce. 

One customer came in asking for avocados, which are, of course, tropical and not grown here in western Idaho. I don’t know if he didn’t understand “local produce” or “climate zones,” but he was miffed that none of us sold avocados!

Tipped To Be A Bad Sign

, , , , | Right | May 6, 2021

I work as a delivery driver, and I really strive to give good service when I’m on delivery. However, not everyone appreciates that.

I arrive with the food in a bag and find a note taped to the door.

Note: “Ring doorbell, leave food.”

There’s nowhere to leave the food except on the doormat, which I don’t really feel comfortable doing given how dirty it is. I ring the doorbell a couple of times and wait so I can hand off the food directly. However, when the man opens the door, he just grabs the food out of my hands, and pulls the sign off the door, which is when I see that there is a dollar bill taped to the back.

I’m guessing that was supposed to be my tip, but the man just slammed the door without even a thank-you.