Took it Too Far And Hard

| USA | Working | August 2, 2017

(For the past seven years I have worked in the same local ice cream shop, where I am now the assistant manager and am good friends with the manager. Today, it being the end of Fourth of July weekend, we have run out of many popular ice cream flavors and because of this have to bring some odd flavors up from our sub zero freezers downstairs. When we do this the ice creams need quite a while to thaw, as they are pretty much rock solid. Because some of these ice creams have to go right in to be scooped, the following exchange happens.)

Manager: “Jesus Christ, why is this ice cream so hard?!”

Me: “Well, you know, [Manager], life is hard.”

Manager: “Yeah, you know what, [My Name]? Lots of things are hard! Ice cream is hard. Cookies are hard. D***s are hard!”

(For a second we both just froze and then completely lost it. Two other employees had to finish the order we were working on because we were laughing too hard.)

A Scoop Too Far

| CA, USA | Working | July 10, 2017

(I and five other of my friends go to a ice cream parlor for a birthday.)

Me: “Oh, okay, it’s not busy today.”

Friend #1: “Should we buy three and share?”

Friend #2: “Yeah, that’s fine.”

Me: “Can we please have three scoops of chocolate please, all separate.”

Worker: *monotone* “Okay. Is that it?”

Friend #3: *looks around at everyone*

Everyone Else: *nods*

Friend #1: “Holdup! My mom said we all can get one instead of sharing.”

Me: “Sorry, can we get three more of the chocolate.”

Worker: *slamming the glass door covering the ice cream* “I asked you if that was it! God…”

Needs Some Sizeable Training

| GA, USA | Working | July 7, 2017

(I am the customer at the drive-thru, trying to decide what size cup I want for my treat.)

Me: “How big is a small?” *expecting an answer in ounces or something similar*

Employee: “Oh… It’s not as small as a ‘mini’, but not as big as a ‘medium’ or ‘large’. It’s an ok size.”

Me: *pausing, then bursting out laughing* “That was probably the worst description ever!”

Employee: *also laughing* “I know. I’m kind of bad at this!”

The Price Is Right

, | Munich, Germany | Right | July 7, 2017

(Most ice cream vendors sell a scoop for one Euro or less; I’ve decided to try out a vendor which sells ‘original handmade Italian ice cream’ which charges 10 cents more.)

Me: “Hi, one scoop of vanilla, please.”

Vendor: “Okay, here you go, that’s 1.10€.”

Me: “Here you go.” *hands over correct amount*

Vendor: “Excuse me, miss, we charge 1.10€, so…”

Me: “Oh, didn’t I give you enough? I’m sure it was 1.10.”

Vendor: *looks at money on counter* “It actually is. Right on the first try!” *beams* “Enjoy your ice cream!”

(I wonder how often a day he has to have this conversation until he automatically has to assume that no customer has read the price sign.)

Some Like It Hot

| NJ, USA | Right | April 5, 2017

(I am an assistant manager at an ice cream parlor and a 30-something woman comes in on a slow afternoon with her son. She has ordered an ice cream for each of them and this occurs after I have checked her out and she is putting her change in her purse. It is about 85 degrees Fahrenheit out.)

Customer: “Do you have anything that is warm? It is so cold out today.”

(Keep in mind her son is already happily eating the ice cream she purchased.)

Me: “I have some hot coffee or tea, if you would like.”

Customer: “I can’t give my son coffee! He’s only eight. You can’t give coffee to a child.”

Me: “I’m sorry; those are the only hot items we carry. There is a deli a few doors down that might have some soup or warm sandwiches.”

Customer: “I expected more. I can’t believe you don’t have anything hot!”

(It took me ten minutes of apologizing to get her to leave. She ended up emailing the owner complaining about our poor food selection and customer service. Why did she come into an ice cream parlor if she wanted something hot?)

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