Strawberry Fields Forever

| MI, USA | Right | March 25, 2013

(I am ordering ice-cream for my family and me.)

Cashier: “What can I get for you?”

Me: “I’ll have a scoop of strawberry, please.”

Cashier: “Sorry, we only have chocolate, vanilla, and butter pecan today.”

Me: “Oh, I’m sorry! Chocolate, then.”

Cashier: “Alright, anything else?”

Dad: “I’ll have a strawberry shake.”

Cashier: “Sorry, we only have chocolate, vanilla, and butter pecan.”

Dad: “Oh right, a chocolate shake then.”

Sister: “I want a strawberry sundae!”

Cashier: “We only have chocolate, vanilla, and butter pecan.”

Sister: “Okay, vanilla.”

Me: “Does that happen a lot?”

Cashier: “Often enough that I look forward to the days we actually have strawberry.”

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Cold Call From Work

| TX, USA | Right | March 13, 2013

(I am training a new 17-year-old girl. I am going slow and steady, trying to teach her the right way to do everything. Two female customers come in. One orders a drink made with caffeine-free citrus soda and sherbet. I start explaining and showing the trainee what to do.)

Me: *quietly to the trainee* “Okay, use two scoops for a small and three for a large, then fill it to here with soda. I personally think these are gross, but they’re really popular, especially with kids.”

Customer: “It’s not gross! If you ever tried it, you’d know it wasn’t gross!”

Me: “I’m sorry; I didn’t even realize you could hear me. I just don’t personally like them, but I know plenty of people who do.”

Customer: “You have to take that back! I’m the customer, so I’m right! You’re the rudest f****** b**** I’ve ever seen!”

Me: “Okay. I’m sorry that I don’t personally like the same drink that you do.”

Customer: “I need to talk to your manager right now!”

Me: “Ma’am, I’m the senior employee working right now. My manager is at home with her daughter. I can take down your information and have her call you wh—”

Customer: “No! Call her right now! I need to talk to her and tell her what a rude b**** you’ve been!”

Me: *while dialing the phone* “Just to clarify: you want me to interrupt my manager’s family dinner, so you can inform her that I don’t like soda and sherbet mixed together, yes?”

Customer: “Yes! Call her right now! I’ll get your a** fired!”

(I explain the situation on the phone to my manager.)

Manager: “So, what exactly does she want me to do?”

Me: “I think she wants you to fire me… for not liking sherbet.”

Manager: “Oh, lord. Just give her the phone.”

(The trainee and I stand there while the customer yells on the phone at my manager. My poor trainee is just dumbfounded. Eventually my manager convinces the woman to leave and asks her to not come back, as insulting her employees is not acceptable. The woman and her friend leave, and my new co-worker and I breathe a sigh of relief. The customer storms back into the shop.)

Customer: “Oh! And you know what’s f****** gross? Your face!”

(She leaves, and I start laughing uncontrollably.)

Trainee: “Did that just f****** happen?”

Me: “Welcome to life in customer service!”

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Government Is Going To Cone For You

| TX, USA | Right | February 27, 2013

(A customer in her mid-50s comes into the shop and begins looking around at all the varieties of ice cream.)

Me: “Hi, do you know what you’d like?”

Customer: “I sure do! I need some butter pecan in a waffle cone.”

Me: “Oh, I’m sorry, but we don’t have any waffle cones at this moment. Our waffle cone machine broke and we had to send it back to get another. We have cake and sugar cones, though.”

Customer: “No, a ‘waaaaa-ffle’ cone. Waffle. Right here!” *points to sugar cones*

Me: “Oh, a sugar cone! Sure thing, coming right up!”

Customer: “No! Not a sugar cone! Waffle! Why won’t you give me what I want?! It’s the government, I tell you! They’re playing these evil mind tricks! I won’t fall for it, though! I won’t! I want a waffle cone!”

Me: *grabs sugar cone* “Yes, ma’am.”

(My coworker returns from her break, only having heard the last bit from the customer saying she wanted a waffle cone.)

Coworker: “I’m sorry ma’am, we don’t have any waffle cones right now.”

Customer: “Not you, too! It’s a conspiracy, I tell you! A conspiracy!” *storms out*

Coworker: “Well, that escalated quickly.”

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Not Fine When He’s In Line, Either

| MN, USA | Working | February 3, 2013

(My husband (mentioned here) and his cousin are visiting a popular ice cream parlor. My husband is in a wheelchair, while his cousin is able bodied.)

Worker: *to cousin* “Can I help you?”

Cousin: *orders*

Worker: “Anything else?”

My Husband: “I’ll have—”

Worker: *to cousin* “Your total is [price].”

(Both her and the other worker continue to ignore my husband as he attempts to order.)

My Husband: *to cousin* “Let’s go.”

Cousin: “You’re not going to order anything?”

My Husband: “Apparently they don’t realize that just because I’m handicapped, it doesn’t mean I can’t like ice cream!”


Kindness Can Make Your Heart Melt

| Europe | Working | January 26, 2013

(I’m at an ice cream shop at a busy mall, though the shop is pretty empty.)

Cashier: “That’ll be [price].”

(I hand him my card.)

Cashier: “I’m sorry, but we only take cash.”

Me: “Oh, I’m sorry. Could you put my ice cream aside? I’ll run to the ATM outside.”

Cashier: “But then you’ll have soup and not ice cream! Eat, and when you’re done go to the ATM.”

Me: “Are you sure? I can be quick at the ATM!”

Cashier: “No! Enjoy your ice cream! No one likes melted ice cream!”

(I finish my ice cream as quickly as possible and then go to the ATM.)

Cashier: “See? I knew you would come back!”

(Now I go to that shop every time I’m downtown—and I always remember to go to the ATM first!)

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